Supplier Operations & Order Resolution Specialist

4imprint; Oshkosh (WI); Hybrid; USD 40,000 - 50,000; Full time

Job summary

4imprint is seeking a Supplier Operations and Compliance Associate in Oshkosh, WI. The role supports order resolution behind the scenes with internal staff, suppliers, and decorators, ensuring smooth progression through all order stages.

After in-person training, the position may adopt a hybrid schedule in Wisconsin, with about 6–8 weeks upfront and one onsite day per month. The team values service, respect, and a positive attitude.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years’ experience in supplier relations, purchasing, customer service or related fields.
• Proficiency in Microsoft Office Suite programs.
• Please refer to the physical requirements form for details on the physical requirements of this role.

Responsibilities

• Demonstrate the eight core principles that guide every 4imprint teammate daily: Honesty, Curiosity, Collaboration, Flexibility, Accountability, Empathy, Positive Attitude, Humility.
• Answer calls and emails from internal staff, suppliers & decorators to address order-related questions and needs.
• Manage and process incoming order-related inquiries across multiple work queues to address order needs to keep orders moving smoothly, minimize disruptions, and ensure a positive customer experience.
• Assist with ad hoc tasks and projects as needed to support the department and business.

Skills

Communication skills

Organizational skills

Time management

Customer service experience

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

4imprint is seeking a Supplier Operations and Compliance Associate in Oshkosh, WI. The role supports order resolution behind the scenes with internal staff, suppliers, and decorators, ensuring smooth progression through all order stages.

After in-person training, the position may adopt a hybrid schedule in Wisconsin, with about 6–8 weeks upfront and one onsite day per month. The team values service, respect, and a positive attitude.