Supervisory Workers' Compensation Claims Examiner.

Air Force Services Agency; Del Rio (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Air Force Services Agency in Texas seeks a seasoned leader to oversee the self-insured NAF Workers' Compensation program. You will supervise a nine-person team, ensure compliance with LHWCA and DOL rules, and drive policy improvements.

You will coordinate audits, prepare DOL filings, and manage budgets while working closely with actuarial and legal teams to optimize claim resolution and cost efficiency.

Qualifications

• Knowledge of administration of the NAF Workers' Compensation program under LHWCA.
• Understanding of DOL requirements for self-insured/self-administered programs.
• Budgeting knowledge and experience with claims adjudication.
• Ability to supervise a team of Claims Examiners and staff.
• Capability to manage multiple projects and prioritize workload.
• Strong communication with senior management and stakeholders.
• Analytical problem solving and independent judgment.
• Ability to explain policies and procedures clearly in writing.

Responsibilities

• Oversee oversight, design, development, implementation and management of the NAF WC program.
• Supervise 9 positions and mentor staff to meet branch goals and standards.
• Conduct audits and ensure compliance with laws, policies and procedures.
• Prepare DOL filings and budget documentation within statutory time limits.
• Manage litigation processes and coordinate settlements to reduce costs.
• Communicate effectively with management, actuaries and legal teams.

Skills

Team supervision

Budgeting

Project management

Policy knowledge

Analytical thinking

Written communication

Interpersonal skills

LHWCA knowledge

Job description

Duties

The primary purpose of this position is to provide oversight, design, development, implementation, administration and management of the self-insured/self-administered Nonappropriated Funds (NAF) Workers' Compensation Program for the Air Force. Exercises direct supervision over 9regular full-time positions within the Workers' Compensation Branch, consisting of one NF-IV Team Leader, two NF-III Intermediate Claims Examiners, four NF-III Claims Examiners, and two NF-III Claims Technicians to ensure branch team goals and standards are achieved and maintained. Administers an effective performance management system by conducting on-the-spot and semi-annual feedback sessions with team members and assigning performance ratings. Empowers Team Leader to prioritize and distribute claims workload equitably. Provides mentoring, guidance and expertise, as required, to all members of the Workers' Compensation team to aid in their growth and knowledge of policies and procedures. Identifies revisions to policies and procedures that improve quality, timeliness, and efficiency of work while optimizing the use of available resources to improve branch productivity. Researches, interprets, analyzes and applies applicable laws relating to the Longshore and Harbor Workers' Compensation Act (LHWCA). Conducts case file audits to ensure compliance with statutory law, case law, Department of Labor(DOL) policies and established office procedures. Follows up on audit or self-inspection write-ups to ensure complete and quality resolution of any identified deficiencies. Within statutory time limits, prepares DOL filings of the Advance and Final Assessments to ensure the correct amount is paid to the DOL 2nd Injury Fund, the LS-274 (Outstanding Liabilities) to report the estimated amount of future compensation payments due to claimants, the LS-275 (Letter of Credit) to verify funds are available for outstanding payments and the LS-513 (Report of Payments) to identify compensation and medical payments that were paid in the prior calendar year. Calculates and sets up annual cost-of-living compensation increases for Permanent and Total Disabled claimants. Manages the litigation process to ensure timely and cost-effective claims resolution. Works hand-in-hand with AFSVC/JA to negotiate settlement of old and nuisance claims, thereby saving the Air Force (AF) potentially millions of dollars in claim cost. Prepares, reviews for accuracy and submits claim documentation to the Actuarial for assistance in completing the annual Workers' Compensation budget. Ensures Equal Employment Opportunity (EEO) concepts are applied when selecting new personnel for vacancies.

Conditions of employment

• This position requires the incumbent to complete a background investigation with favorable results.


• This position requires the incumbent to be a U.S. citizen or a legal U.S. resident for at least 3 years.

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 11/09/2026

Business Based Action, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Experience with NAF Worker's Compensation Claims Examiner.

Knowledge, Skills And Abilities (KSA's)

Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

• Knowledge of overall administration of the NAF Workers' Compensation program as it relates to the Longshore and Harbor Workers' Compensation Act (LHWCA).


• Knowledge of DOL requirements as a self-insured/self-administered program to include statutes, policies and procedures, rate calculations and overall claims adjudication procedures.


• Knowledge of budgeting requirements and procedures.


• Ability to effectively supervise a team of experienced and inexperienced Claims Examiners and administrative staff.


• Ability to manage and execute multiple projects simultaneously.


• Ability to work effectively and harmoniously with senior management, peers, and subordinates alike.


• Ability to analyze problems, apply sound judgment, think independently, apply practical applications, and provide alternative solutions.


• Ability to communicate effectively, both orally and in writing.

**NOTE: Those qualified applicants who meet both the minimum qualification requirement(s) and highly preferred criteria(s) will be considered best qualified for this position and will be referred to the selecting official(s) first for consideration. All other applicants will be referred as needed and requested by the selecting official(s).**

Reminder to Applicants: Your experience has to be clearly identified in your resume in order to receive consideration. If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified, and you will no longer be considered for this position.

(Format example: Employer name, position title, beginning and ending dates of employment, with summary of duties, etc.)

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Additional information

• Individual must fully meet qualification/eligibility/background requirements for this position.


• U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement..


• Male applicants born after December 31, 1959 must be registered for Selective Service.


• Direct deposit is required.


• Satisfactorily complete an employment verification (E-Verify) check.


• A probationary period may be required.


• Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).


• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.


• Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.


• Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.


• This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.


• Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation. Please contact the servicing HR Office with any questions.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.