Supervisory Social Services Assistant

VA Detroit; Indiana (PA); Remote; USD 54,000 - 75,000; Full time

Job summary

A leading company dedicated to veteran services seeks a Supervisory Social Services Assistant for the Veteran's Crisis Line. This remote position requires expertise in crisis management and staffing oversight, providing essential support to veterans and their families. Applicants must have relevant experience at a GS-09 level or equivalent, including crisis hotline operations and staff management.

Qualifications

• Experience leading crisis hotline operations.
• Specialized experience at GS-08 or higher for GS-09 level.
• Proficient in English required.

Responsibilities

• Assign and review work for subordinates.
• Monitor staffing and ensure compliance with standards.
• Investigate and respond to complaints and inquiries.

Skills

Proficiency in English

Crisis management

Training and leading

Education

Graduate education in relevant field

Transcripts for qualifications

Job description

6 days ago Be among the first 25 applicants

Summary
The employee will serve as a Supervisory Social Services Assistant, located in the Clinical Operations Department, Veteran's Crisis Line (VCL), Veteran's Affairs (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. Its mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members, and their families.

Duties

Major Duties Include But Are Not Limited To

• Assigns work to subordinates (including Facility Transportation Plans, Rescues, follow-ups).
• Reviews work completed by subordinates and conducts performance evaluations.
• Determines when to forward cases to the Supervisory Health Science Specialist for clinical follow-up.
• Ensures agency policies, procedures, and practices comply with federal, state, and VA standards and guidelines.
• Communicates policy and procedure updates, Veterans Crisis Line changes, and relevant info to staff.
• Proposes process improvements for Veterans Crisis Line Social Services Assistants and Lead Social Services Assistants.
• Investigates and responds to Veterans and community complaints and inquiries.
• Provides backup consultation for staff in emergency situations.
• Monitors reports to ensure staffing coverage.
• Serves as subject matter expert for SSA and LSSA training.
• Ensures staff training requirements are complete and current.
• Responsible for staff metrics, dashboard reviews, and leadership reports.
• Audits data entry, documentation, and chart maintenance for accuracy.
• Shares collateral information with other agencies as required by regulations.

Work Schedule: Varied hours including evenings, nights, weekends, and holidays for 24/7 coverage. Final schedule based on seniority and program needs. All shifts expected.

Remote Position: Yes, 100% remote outside of local VA facilities. Must have a suitable, secure, distraction-free workspace with reliable internet. Travel to VA facilities for equipment issuance and support as needed. Must self-certify workspace safety and privacy standards.

Position Description/PD#: Supervisory Social Services Assistant/PD73154A

Incentives: No relocation, recruitment, or critical skills incentives authorized. Not a bargaining unit position.

Requirements

• U.S. Citizen
• Selective Service registration for males born after 12/31/1959
• Proficient in English (written and spoken)
• Subject to background/security checks
• Complete online onboarding; provide acceptable ID documents. Effective May 7, 2025, non-REAL ID driver’s licenses are not acceptable.

Qualifications

All requirements must be met by 06/09/2025. Current federal employees must meet time-in-grade requirements. Proficiency in English required. For the GS-09 level, one year of specialized experience at GS-08 or higher is needed, or graduate education/combination thereof. Experience includes leading, training, and managing crisis hotline operations and emergency linkage. Refer to the detailed occupational requirements and competencies listed.

Additional Details

• Volunteer experience counts toward qualifications.
• Physical requirements are primarily sedentary.
• Transcripts needed if education is used to meet qualifications.

Order of Referral: Applications received up to the first 50 will be considered first. Additional applications reviewed by management as needed.

This announcement may be used to fill additional vacancies. For alternate application methods, contact the agency. VA prohibits pre-employment criminal history checks before a tentative offer.

For more info, see the VA Vets site and benefits details.

Evaluation: Based on how well you meet the qualifications. Clear, specific experience descriptions required. Verification of resume and supporting documents will occur. Follow instructions carefully to avoid disqualification.

Pre-employment reference checks are standard. Refer to the eligibility document for