SUPERVISORY SALES ASSOCIATE, FULL-TIME/ELECTRONICS

Navy Exchange Service Command; Northern (KY); Hybrid; USD 20,000 - 29,000; Full time

Job summary

Navy Exchange Service Command is seeking a Supervisory Sales Associate to lead and train sales staff while delivering exceptional customer service. You will engage customers, promote products, and ensure a positive shopping environment.

The role requires strong communication, the ability to manage store tasks, and basic math skills for transactions. Availability across varied hours, including weekends, is expected.

Qualifications

• Moderate knowledge of products/merchandise and ability to explain features.
• Strong interpersonal and communication skills for customers and colleagues.
• Ability to read, write and interpret safety rules and procedures.
• Basic math; ability to calculate change and percentages.

Responsibilities

• Provide proactive customer service and build rapport.
• Direct customers to merchandise and inform them of promotions.
• Maintain store appearance and organize stock and inventory.
• Operate POS system, handle cash, and process transactions.
• Assist with training and coaching junior associates as needed.

Skills

Customer service

Communication skills

Retail sales

Cash handling

Job description

Job Description

Job Number:

260002C7

Primary Location

Organization

Service School Command Pay Range : 18.00+ DOE

Job Summary:
As a Supervisory Sales Associate you will be the face of our company to both the associates and our customers You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates ensuring the work environment is positive and productive. Through a continuous learning environment you will be able to stay current on products we sell and able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Duties and Responsibilities:

Customer Service

• Proactively engage and make a connection with customers.
• Asking questions and listening to customers needs.
• Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card.
• Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes.

Organization

• Maintaining store appearance.
• Cross-selling products and knowing layout of the store.
• Make suggestions to customer on latest trends and current promotions based on customers individual needs.
• Upselling products
• Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs.
• Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer.
• Completing various forms of paperwork reports and reconciliation
• Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed.
• Responsible for the security of cash fixed assets and merchandise inventory.
• Providing direction on assignments including prioritizing projects tasks managing merchandise and inventory.

Adherence to assigned work schedule. Accurate and complete follow through on work assignments.

Supervisory Requirements

• Provides effective leadership demonstrates ability to direct train and motivate associates sets a positive example. Responsible for providing coaching and feedback timely and professionally. Provide direction work assignments training to sales associates provide input to Department Manager on associate performance.
• May open-close locations.

Other Duties as assigned

QUALIFICATIONS

Product Knowledge

Moderate level of knowledge of products merchandise Provide training documentation to sales associates on product features Experience 1-2 years of Retail or relevant work experience required 1 year of lead or supervisory experience preferred.

Communication Skills

Strong interpersonal and communication skills. Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers peers and management. Ability to communicate on the telephone with proper etiquette. Mathematical Skills Basic math functions such as addition subtraction multiplication and division. Ability to use a calculator and calculate percentages and ratios. Must be able to make change in American monetary units.

Reasoning Ability

Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. Ability to defuse escalated exchanges and create win win situation.

PHYSICAL DEMANDS WORK ENVIRONMENT

This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.

OTHER SKILLS

Enthusiastic friendly and energetic with a desire to provide outstanding service.

WORK HOURS

Available to work a variety of hours which may include early mornings evenings weekends and holidays.

MUST BE A U.S. CITIZEN OR HAVE LIVED IN THE U.S. FOR THREE YEARS

GENERAL EXPERIENCE

1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.

SPECIALIZED EXPERIENCE

1 year progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled.

SUBSTITUTION OF EDUCATION FOR EXPERIENCE

Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.