Supervisory Quality Assurance Specialist

Austin Community College; Atlanta (GA); On-site; USD 100,000 - 150,000; Full time

Job summary

Austin Community College is seeking a Supervisory Quality Assurance Specialist (Division Director) to lead a multidisciplinary team and oversee quality assurance activities across programs in Atlanta.

The role requires expert guidance, analysis of quality data, and development of policies to improve processes and ensure compliance with standards, contracts, and customer requirements.

Qualifications

• Undergraduate and Graduate Education: Major study -- quality assurance, statistics, mathematics, production management, industrial management, computer science, engineering, engineering technology, physical sciences, textiles, or other fields related to the position.
• One year of specialized experience equivalent to at least GS-14 required, including leadership of staff and technical authority in quality assurance for large programs.

Responsibilities

• Supervise multidisciplinary staff by assigning work, monitoring performance, and providing guidance on complex program and operational issues.
• Provide expert advice and counsel to team members.
• Evaluate contractor quality assurance activities and support compliance with organizational policies, procedures, and operational requirements.
• Develop and implement quality assurance policies, procedures, and operational strategies to support program effectiveness and continuous process improvement.

Education

Quality assurance

Job description

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Supervisory Quality Assurance Specialist

As a Supervisory Quality Assurance Specialist (Division Director), you will:

• Supervise multidisciplinary staff by assigning work, monitoring performance, and providing guidance on complex program and operational issues.
• Provide expert advice and counsel to team members.
• Evaluate contractor quality assurance activities and supports compliance with organizational policies, procedures, and operational requirements.
• Develop and implement quality assurance policies, procedures, and operational strategies to support program effectiveness and continuous process improvement.

WHAT WE ARE LOOKING FOR

Basic Qualifications: You must meet the basic requirements listed below and also meet the minimum qualifications requirements.

Education

Undergraduate and Graduate Education: Major study -- quality assurance, statistics, mathematics, production management, industrial management, computer science, engineering, engineering technology, physical sciences, textiles, or other fields related to the position.

Experience

Specialized Experience (for positions above GS-5): Experience that demonstrated a practical knowledge in monitoring, controlling, or maintaining the quality of products or services in quality assurance, procurement, inspection, production, or related areas. Examples include:

• Reviewing production activities and capabilities in light of contract quality requirements.
• Reviewing written quality or inspection procedures for adequacy, and evaluating the implementation and effectiveness of quality/inspection systems, including sampling plans.
• Analyzing quality data to detect unsatisfactory trends or weaknesses in the quality/inspection system.
• Verifying by test or inspection, using sampling inspection or intensive product inspection techniques, that products comply with requirements prior to acceptance.
• Identifying inadequacies and requesting corrective action.
• Computing data, summarizing results, and preparing reports or charts depicting pertinent relationships using statistical methods.
• Investigating customer complaints and deficiency reports, and providing identification of causes to appropriate authorities.
• Reading, interpreting, and applying technical data such as blueprints, engineering drawings, product specifications, or technical manuals.
• Reviewing and evaluating supply systems operations and procedures through periodic audits and surveillance inspections.

AND

Minimum Qualifications

You must have one year of specialized experience to perform successfully the duties of the position. To be creditable, specialized experience must have been equivalent to at least the GS-14 grade level in the Federal service performing ALL of the following:

• Leading and/or supervising staff, assigning and reviewing work, and providing guidance on complex program or operational activities.
• Serving as a technical authority in quality assurance and product assurance for large, mission-critical programs in public health, logistics, or related fields.
• Reviewing and/or evaluating quality assurance programs, assessing compliance with policies or procedures, and coordinating with internal and external stakeholders on operational requirements.
• Developing and/or evaluating quality assurance programs, policies, or procedures and/or coordinating operational activities to improve program performance and compliance.