Supervisory Program Specialist

U.S. Department of Veterans Affairs

Hines (IL)

On-site

USD 69,000 - 90,000

Full time

4 days ago

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Job summary

The Edward Hines Jr. VA Hospital in Hines, IL seeks a Supervisory Program Specialist to lead administrative operations within PAS and HAS. The role focuses on supervising staff, coordinating enrollment, and ensuring adherence to agency policies to improve efficiency and service delivery.

Applicants must meet federal qualifications, submit relevant transcripts, and expect a salary in the posted range. The position is full-time, on-site, with a 7:30am–4:00pm schedule and a pay range of $68,999 to

Qualifications

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Responsibilities

Supervises PAS employees and improves productivity.
Oversees daily unit operations and approves timecards; reports to the Chief, PAS.
Plans work and priorities, prepares schedules, and reassigns staff as needed.
Manages enrollment processing and coordinates with facility leadership on program priorities.
Acts as Administrative Officer of the Day and coordinates special authorities and inspections.

Job description

Department: Department of Veterans Affairs

This position is located at the Edward Hines Jr., VA Hospital, Hines, IL a Level 1a Complexity VHA Facility, and is organizationally aligned under the Health Administration Service (HAS). The primary purpose of this position is to plan, carry out, monitor and supervise assignments to improve the efficiency and productivity of activities of PAS and employees in administrative activities.

Key Responsibilities

Supervisory and Managerial Functions Tracks data for any trends and recommends improvement where necessary. Maintain direct supervision over all employees in these areas, reporting to the Chief, PAS daily on section activities. Provides technical and administrative supervision and support to the employees in assigned areas.

Oversees the daily operation of the unit Ensures that agency policies and priorities are being followed Functions as timecard approving official Assures adequate coverage in all areas and reassigns staff when necessary Plans work to be accomplished by subordinates Sets and adjusts short-term and long term priorities Prepares schedules for completion of work Refers group grievances and more serious unresolved complaints to a higher level supervisor or manager Recommends appointments, promotions, and reassignments to unit positions.

Identifies and provides for training needs; and finds ways to improve production or increase the quality of work within the area of authority. Carries out Equal Employment Opportunity policies and program activities. Human Resources/Equipment/Space Utilization Program Planning Evaluates the necessary human resources and space to effectively support the mission of assigned program areas.

Assesses the equipment needs of the section (ICB scanners, phones, fax machines, printers, computers, Kiosk, etc.), to include tracking life expectancy of current equipment inventories, and preparing equipment requests for the department. Supports planning efforts in implementing new logistical arrangements aimed at improving service and makes recommendations for change.

Program Support Establishes and maintains effective working relationships with Service Chiefs throughout the Hospital. Establishes procedures and controls over the administrative processing of all individuals who apply for care at this facility to assure the prompt and courteous processing of applications is maintained. Performs first level appeal reviews for enrollment. Functions as the facility Fugitive Felon Program Coordinator.

Ensures program requirements are met in coordination with facility Chief of Staff and Chief of Police. Performs administrative catastrophic disability determinations. Ensures determinations are documented in the veteran's record. Performs 2nd level enrollment determination reviews. Certifies payments for Veteran State Home invoices. Serves as a VAMC of jurisdiction per diem POC for Veteran State Home.

Directs the activities associated with the Burial/Detail program including working closely with local funeral directors and the deceased patient's family members. Serves and/or represents facility on various groups. Attends various community, outreach, and facility events, and presents and explains information related to enrollment and eligibility.

Administrative, Evaluation, Investigation and Reporting Develops and coordinates internal review systems, evaluations or processes for assigned programs to ensure activities are in compliance with agency and regulatory requirements.

Analyzes data and identifies trends and concerns of issues, makes necessary recommendations to ensure conformance with standards and established goals, and follows through with implementation of changes and corrections due to findings of internal and external reviews.

Establishes and enforces an effective system to initiate reviews for special authorities such as Prisoner of War, veterans claiming exposure to ionizing radiation, Agent Orange, or Camp Lejeune, and other beneficiaries of other federal agencies. Conducts management studies to collect data on patient demand, workload trends, and bed utilization and compiles statistics for Registration/Eligibility and the AOD office.

Evaluates, develops, refines or revises operational procedures as needed and provides management advisory services for assigned program areas. Function as Administrative Officer of the Day (AOD) during the absence of the AOD scheduled to work the day shift. Incumbent will be flexible with work schedule and will adjust work schedule to work off tours and holidays when necessary to allow for AOD coverage during times of emergencies.

Investigates, researches, and prepares responses to complaint mail and Congressional Inquiries. Works closely with County Veteran Service Officers and Service Organization representatives in resolving problems. Performs other related duties as assigned. Work Schedule: Monday-Friday 07:30am-04:00pm Virtual: This is not a virtual position.

Position Description/PD#: Supervisory Program Specialist/PD240390 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements & Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $68999 – $89703/yr.

What is the application deadline?

Applications close on 2026-11-02.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.