Supervisory Program Analyst

IMDiversity; Alexandria (VA); Hybrid; USD 80,000 - 100,000; Full time

Job summary

The City of Alexandria is seeking a Supervisory Program Analyst to lead the development and reporting of outcomes measurement for CSB programs, and to draft the annual State Performance Contract detailing capacity and services for behavioral health.

The role includes ensuring compliance with local, state, and federal reporting, guiding data analysis for operations, and supervising QA activities in the department’s electronic health record system, with some telework and a Monday–Friday schedule.

Qualifications

• Four-Year College Degree with coursework in public or business administration or statistics.
• Three to five years of experience in program evaluation, program analysis or policy development.
• Any equivalent combination of experience and training providing required knowledge, skills and abilities.

Responsibilities

• Develop, implement, and report on outcomes measurement for CSB programs and department activities.
• Develop an annual State Performance Contract detailing capacity, services and consumers to be served.
• Complete reporting to local, state and federal government requirements.
• Assist Division Directors in optimizing program operations through data analysis and planning.
• Develop and maintain a quality assurance program for data in the EHR system.
• Lead audits and complex QA studies to resolve data issues in high-risk areas.
• Provide training to CSB staff on the EHR database and related systems.

Skills

Data analysis

Program evaluation

Policy development

Education

Four-Year College Degree with coursework in public or business administration or statistics

Tools

Relational databases

Electronic Health Records (EHR) systems

Job description

Overview

The City of Alexandria is located in northern Virginia and is bordered by the District of Columbia (Potomac River), Arlington and Fairfax counties. With a population of approximately 150,000 and a land area of 15.75 square miles, Alexandria is the seventh largest city in the Commonwealth of Virginia. Alexandria has a charming waterfront and is a unique and historic place to live and work. If you are interested in working for the vibrant City of Alexandria, we invite qualified candidates to apply for our Supervisory Program Analyst position.

Responsibilities

• Develop, implement, and report on a comprehensive outcomes measurement system for the CSB programs and other department activities as required.
• Develop an annual State Performance Contract which details capacity, services and consumers to be served in behavioral health for the upcoming year.
• Complete all reporting and surveys on CSB services and consumers for internal purposes, as well as all local, state and federal government requirements.
• Assist Division Directors in optimizing program operations through data analysis and planning.
• Develop and maintain a quality assurance program to ensure that data retained in the Department’s electronic health record system is appropriate and necessary, and that the data is accurate and timely.
• Utilize a thorough knowledge of the State taxonomy of behavioral health services and how it relates to local programs, reviewing complex data reports, performing detailed audits and performing complex quality assurance studies to resolve data issues or answer complex management questions in high-risk areas.

The Opportunity

• Assist and provide oversight along with the EHR Administrator to report on the annual Performance Improvement Plan addressing efficiency, effectiveness and satisfaction outcomes for all Department programs.
• Assist and provide oversight along with the EHR Administrator on the annual Performance Contract with the State detailing program capacity, service projections and consumer population traits for each fiscal year.
• Complete or supervise completion of all department reporting to include periodic division statistics tables, quarterly and annual reports to the Board, quarterly and annual reports to the State, Performance Outcome Measurement System submissions to State, local government reporting and other ad hoc reports to funding sources.
• Assist Division Directors and team leaders in solving management or program operations problems through business processes, data analysis and serve as team member in planning for and implementing new grants and programs as required.
• Provide training to CSB staff on the EHR database and new employee EHR training; create training materials with support from the EHR Administrator.
• Work closely with EHR Administrator and staff from around the State regarding the implementation of new State reporting, and to ensure that software modification change requests for State reporting are developed for the electronic health record software system.
• Serve as a backup for database administration activities for complex health information management system, lead on implementation of system changes affecting client services and reporting, and complete testing of all software modifications as they relate to all reporting and quality assurance activities.
• Supervise quality assurance studies and use standard audit procedures to analyze the scope of the problem, work with the staff to develop solutions, implement solutions and audit results.
• Develop and conduct various in-depth surveys throughout the year to assess satisfaction with services or assess the need for additional services from major stakeholders (consumers, staff or other agencies) and prepare an analysis of results.
• Supervise one employee who is responsible for data quality assurance.
• Develop and review policies and procedures pertaining to performance improvement activities, quality assurance of data, and reporting, along with developing workflow procedures for CSB business practice.

About the Department

The Center for Adult Services (CAS) provides programs and services in Aging; Adult Protective Services; Clinical & Emergency Services; and Community & Residential Support Services for seniors and for persons with mental illness, intellectual disabilities and substance use disorders. CAS provides compassionate and effective person-centered services based on best practices. Our teams support self-determination, safety and recovery for Alexandria residents affected by abuse, neglect, mental illness, intellectual disabilities and substance abuse disorders.

Minimum & Additional Requirements

• Four-Year College Degree; completion of college-level courses in public or business administration or statistics; three-five years of experience in program evaluation, program analysis or policy development work; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Preferred Qualifications

• Master’s degree in Business Administration, Public Administration or similar course of study. Experience in developing outcome-oriented performance measures in the public sector. Familiarity with Virginia behavioral health services taxonomy. Excellent understanding of design and operation of relational databases and data management systems, with an emphasis in behavioral health information systems. Experience with automated clinical records for a Virginia CSB. Corporate compliance experience. Significant experience with performance measures and indicators. At least two (2) or more years of experience working in credible or any relevant electronic health record. At least one (1) year of training experience.

Notes

This position requires the successful completion of pre-employment background checks including but not limited to FBI/Federal Records Check; VA State Child Abuse/Neglect Registry; Medicare/Medicaid Fraud Database; education/certifications; and driver’s license.

Schedule

Monday – Friday with some telework and flexible work hours.

Equal Opportunity

The City of Alexandria is an Equal Opportunity Employer and values diversity in its workforce. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, military status, or disability.