Supervisory Production Operations Specialist

DLA Careers; Philadelphia (Philadelphia County); On-site; USD 70,000 - 90,000; Full time

Job summary

DLA Data Production Operations is seeking a Supervisory Production Operations Specialist to oversee document automation services and supervise production staff. The role requires guiding customers, interpreting regulations, and advancing the agency's document automation capabilities.

Applicants should have specialized experience and education, with certification or transcripts as needed. The position emphasizes leadership and compliance with federal policies.

Qualifications

• One year of specialized experience directly related to this position.
• To qualify at the GS-11 level, one year of specialized experience equivalent to the GS-09 level or equivalent under other pay systems.

Responsibilities

• Promotes a full range of document automation services.
• Furnishes expert advice and guidance to customers on document automation.
• Acts as customer advocate for DLA Data Production Operations customers.
• Resolves customer problems and ensures customer satisfaction.
• Provides technical and administrative supervision to production staff.
• Serves as a technical expert on document automation technologies.
• Reviews and interprets current Congressional and agency regulations and policies.

Skills

Document automation

Contracting actions

Market research

Guideline development

Education

Ph.D. or equivalent

Graduate education requirement

Job description

Summary

See below for important information regarding this job.

Duties

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• Promotes a full range of services offered by DLA Data Production Operations, including document automation.
• Furnishes expert advice and guidance to customers concerning methods of utilizing and expanding a wide variety of document automation services.
• Serves as a customer advocate for DLA Data Production Operations customers. As such, serves as the voice of the customers in recommending services which customers want now or in the future.
• Solve customer problems, deal effectively with customers, and demonstrate effective interpersonal skills in dealing with customers so as to result in satisfied loyal customers.
• Provides technical and administrative supervision to production employees.
• Serves as a technical expert on the latest document automation technologies and services provided by the DLA Document Services;
• Such as: electronic duplicating, document conversion, data storage, retrieval, manipulation, distribution, print-on-demand, and CD-ROM.
• Reviews and interprets current, new and revised Congressional and agency regulations and policies.

Requirements

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Conditions of employment

• Must be a U.S. citizen
• Tour of Duty: Set Schedule (https://www.dla.mil/Careers/Join-Our-Team/Benefits/#Work)
• Security Requirements: Non-Critical Sensitive with Secret
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Supervisory Probation: Required
• Completion of Supervisory Certification Program: Required
• Bargaining Unit Status: No
• Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities. See https://www.tsa.gov/real-id for more information.

Qualifications

To qualify for a Supervisory Production Operations Specialist, your resume and supporting documentation must include:

• Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-11 level, applicants must possess one year of specialized experience equivalent to the GS-09 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility

Requirements Including Time-in-grade (General Schedule (GS) Positions Only), Time-after-competitive Appointment, Minimum Qualifications, And Any Other Regulatory Requirements By The Cut-off/closing Date Of The Announcement. Creditable Specialized Experience Includes:

• Providing input into the development and issuance of guideline materials, standards, and operating directives regarding various aspects of document automation.
• Conducting special business case/investment analyses on current and potential equipment, systems, and services for future implementation.
• Performing contracting actions including creating statements of work, performing extensive market research, technical evaluation, and serving as onsite contracting officer representative.
• Education: Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. Education must be from a college or university accredited by an organization approved by the U.S. Department of Education. See http://ope.ed.gov/accreditation/Search.aspx. If using education to meet basic qualifications, YOU MUST SUBMIT A TRANSCRIPT as supplemental documentation. To qualify at the GS-11 level based on

Education In Lieu Of Specialized Experience, Applicants Must Possess:

• a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related.
• Combination: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for grade level GS-11, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-11.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Are you using your education to qualify? You MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: Unofficial transcripts are acceptable at time of application.

GRADUATE EDUCATION

One academic year of graduate education is considered to be the number of credits hours that your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study.

FOREIGN EDUCATION

If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

Additional information

• 302.106, DLA will provide Section 508 conformant ICT to employees with disabilities. All ICT interfaces with the public related to vacancy announcements and career transition opportunities must conform to the applicable requirements in the current ICT Standards and Guidelines (36 C.F.R.
• 1194).

For Important General Applicant Information and Definitions go to:

http://www.dla.mil/portals/104/documents/careers/GenAppInfoDef.pdf

Reemployed Annuitants:

This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025_vol300.PDF

Information for Veterans

is available at: https://www.dla.mil/Careers/Programs/. As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement.

Drug-Free Workplace Policy

The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing.

Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing. A negative drug test result must be received by HR within 30 calendar days after the EOD (i.e., start date). The selectee's inability successfully pass; or refusal to conduct the test may result in: 1) the tentative or FJO being withdrawn during the recruitment process; or 2) subsequently being removed from Federal service for failure to meet a condition of employment. You may be required to sign a "Drug Test Statement of Understanding" if you are selected for this position.

The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids.

ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is illegal

Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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