Supervisory Mission Support Specialist

U.S. Immigration and Customs Enforcement (ICE); Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

health

dental

vision

life

long-term care insurance

retirement plan

Thrift Savings Plan

Flexible Spending Account

Employee Assistance Program

personal leave days

paid federal holidays

flexible work schedules

telework

tuition reimbursement

transportation subsidies

uniform allowance

health and wellness programs

fitness centers

Job summary

U.S. Immigration and Customs Enforcement (ICE) seeks a Supervisory Mission Support Specialist for multiple locations in the Department of Homeland Security, Enforcement and Removal Operations.

The role focuses on supervising administrative functions, guiding staff, and driving process improvements to support mission needs. The position requires demonstrated supervisory experience, analytical skills, and the ability to coordinate with agencies on complex administrative programs.

Qualifications

• Describe your experience clearly and specifically. Do not copy the duties or questionnaires into your resume.
• Qualification claims will be verified and must be supported by your materials.
• Volunteer work can count toward qualifying experience and will be credited.

Responsibilities

• Evaluate and oversee administrative functions (budget, procurement, HR, property, fleet).
• Provide guidance on complex administrative matters across the organization.
• Analyze workflows to identify process improvements and efficiency gains.
• Plan work for subordinates aligned with mission requirements.
• Coordinate interagency solutions related to administrative functions.

Skills

Supervisory experience

Workflow analysis

Strategic planning

Performance management

Interagency collaboration

Job description

Summary

These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in various locations listed in this announcement.

Salary

The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages .

Duties

As a Supervisory Mission Support Specialist, you will perform the following duties:

• Evaluate the performance of mission support activities responsible for planning, managing, and/or evaluating all administrative functions (e.g., budget, procurement, human resources, property, fleet, etc.) within the field office.
• Provide guidance to personnel at all levels of complex administrative matters.
• Analyze workflow throughout the organization to identify need for process improvement measures.
• Plan work to be accomplished by subordinates based on capabilities commensurate with mission requirements.
• Coordinate interagency solutions on issues, programs, policies, or processes in relation to the administrative functions of the organization.

Requirements

Conditions of employment

• You must be a U.S. citizen to apply for this position.
• You must successfully pass a background investigation. This may include a credit check, a review of financial issues, as well as certain criminal offenses and illegal use or possession of drugs.
• Selective Service: Males born after 12/31/59 must be registered or exempt from Selective Service (see http://www.sss.gov/).
• One-year supervisory probationary period may be required.
• A pre-employment drug test will be required.
• If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application.
• DHS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.
• All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
• Incentives may be authorized; however, this is contingent upon funds availability.
• Financial Disclosure: If you are hired, you may be required to complete a Confidential Financial Disclosure Report (OGE Form 450) within 30 days after appointment.
• Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
• Complete the initial online assessments and USA Hire Assessment, if required.

Qualifications

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

Specialized Experience, GS-13

You must demonstrate at least one year of specialized experience equivalent in difficulty and responsibility to the GS-12 level in the Federal service that included performing at least three (3) of the following:

• Supervising or overseeing staff responsible for managing various administrative functions (e.g., budget, procurement, human resources, property, fleet, travel, etc.) to maintain operational standards;
• Conducting comprehensive analyses of organizational workflows to provide leadership with data driven insights for decision-making;
• Developing innovative strategies to resolve complex administrative issues impacting the organization;
• Establishing long-term goals for administrative functions to guide organizational planning or resource allocation; and,
• Setting short‑term priorities for assigned office to meet the changing needs of the organization.

All qualification requirements must be met by the closing date of this announcement. Qualification claims will be subject to verification.

NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Additional Information

Promotion Potential

This position is at the full performance level.

Supervisory Probationary Period

This is a supervisory position. Under provisions of the Civil Service Reform Act, first time supervisors and/or managers will be required to serve a 1‑year probationary period. You may also be required to complete an appropriate supervisory training course within one year of assignment to this position.

Background Investigation

To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet these standards, all selected applicants must undergo and successfully obtain and maintain a background investigation for clearance as a condition of placement into this position. This may include a credit check, a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.

Reasonable Accommodation (RA) Requests

If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case‑by‑case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Benefits

• health
• dental
• vision
• life
• long‑term care insurance
• retirement plan
• Thrift Savings Plan [similar to a 401(k)]
• Flexible Spending Account
• Employee Assistance Program
• personal leave days
• paid federal holidays
• flexible work schedules
• telework
• tuition reimbursement
• transportation subsidies
• uniform allowance
• health and wellness programs
• fitness centers

A student loan repayment incentive may be available, in which case a service agreement will be required.

Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service‑connected disability rating of 30 percent or more.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Accountability
• Customer Service
• Decisiveness
• Flexibility
• Interpersonal Skills
• Problem Solving
• Resilience