Supervisory Medical Support Assistant

US-Department-of-Veterans-Affair; Seattle (WA); On-site; USD 42,000 - 64,000; Full time

Job summary

Puget Sound VA Medical Center in Seattle seeks a Supervisory Medical Support Assistant to lead and supervise medical support staff within a busy clinical setting. This role requires strong administrative oversight and proven supervisory capabilities to ensure smooth patient flow and service delivery.

Candidates must have a high school diploma or equivalent and at least one year of specialized experience at GS-7 level.

Qualifications

• High school diploma or equivalent required or college transcript acceptable.
• One year of specialized experience equivalent to GS-7 in supervising MSAs or administrative patient support staff.
• Resume must include hours per week for work experience credit.

Responsibilities

• Provide the full range of administrative and supervisory duties to subordinate staff in a patient support setting, including work assignment, performance evaluations, and staff development.
• Collaborate and communicate with internal and external customers to ensure quality/continuity of care and compliance with policies.
• Provide briefings, orientations, and staff training in a patient support setting.
• Manage fiscal matters, forecast resources and equipment needs, and identify budget needs.
• Lead and empower patient support staff to resolve problems within a complex clinic environment.

Skills

Supervisory duties

Customer service

Staff training

Budget forecasting

Education

High school diploma or equivalent

Job description

Puget Sound VA Medical center is looking to fill a Supervisory Medical Support Assistant position at the Seattle VA Medical Center.

The list generated from this announcement can be used up to 90 days to fill any additional vacancies that may arise. To qualify for this position, applicants must meet all requirements by the announcement closing date

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficient.
• Education: High school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official)
• If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide verification of the education requirement if not covered under the grandfathering provision.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Specialized Experience

must possess one year of specialized experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. **Resume must include hours per week for work experience credit. **

At the GS-8 grade level education cannot be used as a substitution for the above specialized experience.

Candidates must demonstrate the KSAs below

1. Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
2. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
3. Ability to provide briefings, orientations, staff development, and training in a patient support setting.
4. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.
5. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

References:

VA Handbook 5005/117, Medical Support Assistant Qualification Standard, GS-679. Published August 1, 2019

Physical Requirements:

The work is mostly sedentary but may require periods of standing or walking however, there are no physical requirements for the 0679 Medical Support Assistant occupation.