Supervisory Medical Support Assistant

Veterans Health Administration; Columbus (OH); On-site; USD 56,000 - 76,000; Full time

Job summary

The Chalmers P. Wylie VA Medical Center in Columbus, OH, is seeking a Supervisory Medical Support Assistant (MSA) at the GS-08 level for its Patient Business Services. The incumbent will lead the clinic support team, assign work, evaluate performance, and ensure adherence to policies and regulations across multiple clinics within the facility.

Applicants must meet basic federal requirements, including U.S. citizenship, English proficiency, and education credentials (high school diploma or GED or

Qualifications

• Advanced knowledge of managing or leading patient support staff in a clinic.
• Ability to provide the full range of administrative and supervisory duties in a patient support setting.
• Strong customer service and interpersonal skills with internal and external customers.

Skills

Lead patient support

Administrative supervision

Customer service

Staff training

Budget forecasting

Education

High school diploma / GED / proficiency certificate

Job description

This position is located in Patient Business Services at the Chalmers P. Wylie VA Medical Center. The incumbent serves as a Supervisory Medical Support Assistant (MSA) in Primary Care. Incumbent must possess knowledge of clinic processes and services to function in and interact with various clinics throughout the facility. Employee must have knowledge of and ability to apply policies and procedures associated with operational activities that affect workload data.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience: None.
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State of territorial-level Board of Department of Education Licensure/Certification/Registration. None.
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

In addition to the basic requirements for employment listed above, the following experience criteria must be met when determining the grade of candidates: Supervisory Medical Support Assistant, GS-08. Experience. One year of creditable experience equivalent to the next lower grade.

Knowledge, Skills, and Abilities (KSAs)

• Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and to empowering the team to collaborate and resolve problems within a complex systems environment.
• Ability to provide the full range of administrative and supervisory duties in a patient support setting, which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
• Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
• Ability to provide briefings, orientations, staff development, and training related to administrative functions in a patient support setting.
• Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

Preferred Experience

• Clinical Scheduling Management
• Supervision Experience
• Critical Thinking
• Organizational Stewardship

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-08.

Physical Requirements

The work is mostly sedentary. It typically requires sitting with sustained periods of concentration. There will be some walking, standing, bending, and carrying of relatively light objects. The position may also require stooping, reaching, lifting, pulling, and other moderate exertion or strain. Incumbent may occasionally have to walk some distance to a meeting.