SUPERVISORY MEDICAL SUPPORT ASSISTANT

Greater St. Cloud; Saint Cloud (MN); On-site; USD 52,000 - 76,000; Full time

Job summary

Veterans Health Administration in Saint Cloud, MN is seeking a Supervisory Medical Support Assistant to oversee administrative and scheduling operations across the service line. You will assign and evaluate work, resolve complex operational issues, and ensure compliant clinic flow with efficient patient service.

The role requires leadership in coordinating staff training, managing workloads, and providing guidance to subordinate supervisors.

Qualifications

• Education: High school diploma, GED, or equivalent.
• English proficiency: Must be proficient in spoken and written English.
• Experience: None required.
• Licensure/Certification: None.
• Foreign education: May require to establish equivalency if educated outside the U.S.

Responsibilities

• Plan, direct, and oversee administrative and scheduling operations across the service line.
• Assign and evaluate work; manage workload and staffing across units.
• Identify training needs and provide orientation and ongoing staff development.
• Coordinate clinic flow and outpatient clinics; ensure compliance with scheduling policies.
• Collect, analyze, and report on metrics; provide relief coverage as needed.
• Serve as liaison between administrative staff, clinical personnel, and leadership.

Skills

Team leadership

Staff supervision

Communication

Training & development

Data analysis

Education

High school diploma or equivalent

Job description

‹ Back to Listings Page SUPERVISORY MEDICAL SUPPORT ASSISTANT Veterans Health Administration

• Saint Cloud, MN USAJOBS
• October 6, 2026

This job is open to Help Internal to an agency Current federal employees of the hiring agency that posted the job announcement. Clarification from the agency This announcement is open to current, permanent employees of the facility, including CBOC employees.NOTE: The 2-page Resume requirement does not apply to this position. Duties Help Functions or Scope of Assigned Duties: - Plans, directs, and oversees all administrative and scheduling operations across the service line; - Assigning and evaluating work; - Resolving complex operational and patient care issues; - Identifying training needs; - Evaluating new equipment and systems; - Recommends process improvements; - Making final decisions regarding selections, performance evaluations, and disciplinary actions; - Ensures comprehensive oversight of MSA activities by maintaining coverage across all units; - Conducting audits and quality reviews; - Managing workload distribution; - Developing and maintaining employee schedules; - Providing orientation and ongoing training for new and current staff while ensuring all required training is complete; - Coordinates clinic flow, establishes and maintains outpatient clinics; - Maintains compliance with VHA scheduling policies; - Assists with consults management, open encounters, and insurance capture functions; - Collects, analyzes and runs reports as needed; - Provides relief coverage; - Interpreting and verifying provider orders; - Scheduling, canceling and re-scheduling appointments and consults; - Preparing for clinic visits; - Updating patient demographics and insurance information; - Serves as primary liaison between administrative staff, clinical personnel, and leadership to ensure efficient daily operations and high quality patient service. Work Schedule : Monday-Friday 7:30am-4:00pm Telework : Ad-Hoc Virtual: This is not a virtual position. Functional Statement # : 000000 Relocation/Recruitment Incentives : Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements Help Conditions of employment - You must be a U.S. Citizen to apply for this job. - Selective Service Registration is required for males born after 12/31/1959. - Must be proficient in written and spoken English. - Subject to background/security investigation. - Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. - Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). - Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: - your performance and conduct; - the needs and interests of the agency; - whether your continued employment would advance organizational goals of the agency or the Government; and - whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements : - United States Citizenship : Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. - English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.

• 7403(f). - Experience: None. - Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. - Licensure/Certification/Registration: None. - Foreign Education: To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations : Supervisory Medical Support Assistant, GS-08 Experience: One year of creditable experience equivalent to the next lower grade. AND Knowledge, Skills, and Abilities (KSAs): In addition to the experience above, the candidate must demonstrate the following KSAs: - Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and 13 empowering the team to collaborate and resolve problems within a complex systems environment. - Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. - Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. - Ability to provide briefings, orientations, staff development, and training in a patient support setting. - Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. Assignment: For all supervisory assignments the Supervisory MSA must spend 25% or more of their time providing administrative and technical supervision and perform major duties above those at the FPL that consist of significant scope, complexity, difficulty, and variety. Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics. They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a VA medical inpatient, outpatient, or interdisciplinary setting. Assignments at this level include but are limited to evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance and taking disciplinary action when necessary. The employee has administrative and professional responsibility for planning and directing the subordinate lead, supervisor, and MSA's activities. Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/ . The full performance level of this vacancy is GS-08. Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination. Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/ . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/ . Additional information During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government