Supervisory Medical Support Assistant

US-Department-of-Veterans-Affair; Palo Alto (CA); On-site; USD 65,000 - 75,000; Full time

Job summary

US Department of Veterans Affairs in Palo Alto, CA seeks a Supervisory Medical Support Assistant to lead a team of MSAs and AMSAs within Patient Administrative Support Service. The role includes supervisory duties and coordination with the health care team to ensure efficient patient processing.

Applicants may be referred if educational or licensure requirements are pending but cannot be hired until all requirements are met. VA Grandfathering provisions apply for eligible employees.

Qualifications

• Citizenship in the United States is required for consideration.
• Education: high school diploma or equivalent.
• Foreign education recognized as equivalent must be validated.
• Licensure/certification not required for this position.

Responsibilities

• Supervise MSAs and AMSAs, providing technical and administrative direction.
• Lead a team within Patient Administrative Support Service and collaborate with health care staff.
• Perform supervisory duties including workload assignment, evaluations, and staff development.
• Ensure compliance with VA policies and regulations in daily operations.

Skills

Supervisory experience

Team leadership

Customer service

Communication

Staff development

Education

High School Diploma

Job description

The Supervisory Medical Support Assistant (MSA) position is organizationally aligned under the Patient Administrative Support Service within Business Administration Service and works closely with other members of the health care team. The position has supervisory responsibilities for technical and administrative direction of a team including GS-07 Lead MSA(s) and GS-06 Advanced Medical Support Assistant(s) (AMSA) in Patient Administrative Support Service. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Foreign Education: To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials.
• Licensure/Certification/Registration: Not Required

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grandfathering Provision

Employees in VHA in this occupation, under a permanent, appropriate, and legal placement on the effective date of the qualification standard, are considered to have met all qualification requirements for the grade and/or assignment held, including positive education and registration/certification where applicable. For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed, the following provisions apply:

• (1) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard.
• (2) Employees retained in this occupation under this provision who subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of re-entry to the occupation

Grade Determinations

GS-8 Supervisory MSA

1) Experience: One year of experience equivalent to the GS-07 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting

AND

2) Knowledge, Skills, and Abilities (KSAs): In addition to the experience above, the candidate must demonstrate the following KSAs:

• Ability to provide the full range of administrative and supervisory duties [to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.]
• Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
• Ability to provide briefings, orientations, staff development, and training [in a patient support setting].
• Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.
• Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Physical Requirements

See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.