Supervisory Medical Records Technician (ROI)

Veterans Health Administration; Providence (RI); On-site; USD 63,000 - 82,000; Full time

Benefits offered by this job

Telework: Available (Ad-Hoc)

Paid Time Off

Job summary

The Veterans Health Administration, within the Providence VA Medical Center, seeks a Supervisory Medical Records Technician (ROI) to lead the Release of Information unit. This full-time role requires supervising staff, guiding workloads, and ensuring PHI requests are handled in compliance with federal laws and center policies.

Responsibilities include quality assurance, interdepartmental coordination, and staff development, with ad-hoc telework options and a competitive federal compensation

Qualifications

• Requires a transcript with your application for federal employment.
• Foreign education must include a Certificate of Foreign Equivalency if used.

Responsibilities

• Supervise and provide technical direction for the Release of Information unit.
• Review and process PHI requests in compliance with laws and policies.
• Provide customer service to Veterans or third parties and handle signed requests.
• Monitor workload, ensure timely release of records, and enforce quality controls.
• Coordinate with VA Regional Counsel on malpractice, subpoenas and tort cases.

Education

Transcript submission

Certificate of Foreign Equivalency

Job description

Supervisory Medical Records Technician (ROI)

• Department: Department of Veterans Affairs

This Supervisory Medical Records Technician (ROI) position is located within the Health Information Management (HIM) Service Line at the VA Providence Health Care System. This position is full-time at 40 hours per week.

Key Responsibilities

The Supervisor MRT (ROI) serves as supervisor and technical expert for the Release of Information Unit. This position is located in the Health Information Management (HIM) section at the Providence VA Medical Center. The MRT (ROI) reviews and processes requests for patient protected health information (PHI).

The MRT (ROI) also provides direct customer service to the Veteran (or third party), by providing copies of the Veteran's PHI, when a signed, written request is received, or upon the Veteran's valid authorization to a third party. The MRT (ROI) must possess expertise in all applicable Federal laws, rules, and regulations regarding release of health information.

Major duties and responsibilities include but are not limited to: Provides guidance and suggestions to the Chief, HIM and Assistant, Chief HIM regarding staffing needs and shortages within the ROI section. Maintains interdepartmental relations with other services to accomplish medical center goals. Provides guidance and technical direction necessary for accomplishing the work of the unit or team.

Generates workload reports, distributes pending workload to staff, and monitors completion status. Ensures the timely release of health records in accordance with policies and procedures. Ensures compliance with accrediting agency and regulatory requirements and ensures corrective action is initiated, as needed.

Work collaboratively with VA Regional Counsel to ensure health records related to malpractice, subpoenas, and tort cases are prepared and disclosed in a timely manner. Provides effective audits and monitors for all areas of responsibility, assuring that accurate and timely data is processed by all employees. Reviews work accomplished and assesses quality, quantity, accuracy and timeliness of work produced by each employee.

Monitors the performance of release of information staff, and recommends awards and advancements. Ensures orientation and competency assessments are conducted for all assigned staff. Evaluates employee performance, and takes disciplinary action when necessary. Ascertains problems encountered and takes corrective action. Supports other elements of the organization and performs other duties as assigned.

Work Schedule: Full-time, Monday - Friday; 8am - 4:30pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized. Permanent Change of Station (Relocation Assistance): Not Authorized. Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Available (Ad-Hoc) Virtual: This is not a virtual position. Functional Statement #: 650-F08467 Permanent Change of Station (PCS): Not Authorized.

Notifications: Veterans' preference does not apply for internal or other current permanent Federal agency employees. Current and former Federal employees must submit copies of their most recent non-award SF-50 (notice of Personnel Action). The SF-50 must identify the position, title, series, grade, step, tenure and type of service (competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.

This position is covered by locality-based comparability pay. This position is not a Bargaining Unit position Narrative responses to the knowledge, skills and abilities (KSAs) may be required from the selectee in order to proceed with the appointment.

Requirements & Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $63291 – $82275/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-10-26.

Who is eligible to apply?

This position is open under the 'Fed Competitive' hiring path.