Supervisory IT Specialist (CRM Program Architect), (IS-2210-14)

ZipRecruiter; Washington (District of Columbia); On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a CRM Program Architect to drive digital transformation within a renowned institution. This pivotal role involves designing and implementing Salesforce solutions that align with strategic business objectives. You will lead technical teams, foster stakeholder relationships, and ensure the effective integration of Salesforce with existing systems. The ideal candidate will possess mastery knowledge of Salesforce architecture, coupled with strong leadership and problem-solving skills. Join a mission-driven organization dedicated to inspiring knowledge and discovery, and make a significant impact on the institution's digital initiatives.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

403b Retirement Plan

Transit/Commuter Benefits

Annual and Sick Leave

Family Friendly Leave

Qualifications

• Mastery knowledge of Salesforce products and architecture design.
• Ability to lead large-scale Salesforce programs in nonprofit or federal sectors.

Responsibilities

• Lead design and implementation of Salesforce solutions across the institution.
• Manage integration of Salesforce with key systems ensuring data integrity.

Skills

Salesforce Architecture Design

CRM Program Management

Integration Skills

Problem Solving

Team Leadership

User-Centered Design

Communication Skills

Education

Master's Degree in a related field

Salesforce Certifications

Tools

Salesforce

AWS Glue

Mulesoft

Airflow

Job description

Job Description

OPEN DATE: March 25, 2025
CLOSING DATE: April 25, 2025 **
This job will close once 250 applications are received which may be sooner than the closing date. **.

POSITION TYPE: Trust Fund
APPOINTMENT TYPE: Indefinite
SCHEDULE: Full Time
DUTY LOCATION: Washington, DC
Position sensitivity and risk: Non-sensitive (NS)/High Risk

Open to all Qualified Applicants

What are Trust Fund Positions?
Trust Fund positions are unique to the Smithsonian. They are paid for from a variety of sources, including the Smithsonian endowment, revenue from our business activities, donations, grants and contracts. Trust employees are not part of the civil service, nor does trust fund employment lead to Federal status. The salary ranges for trust positions are generally the same as for federal positions and in many cases trust and federal employees work side by side. Trust employees have their own benefit program, which may include Health, Dental & Vision Insurance, Life Insurance, Transit/Commuter Benefits, Accidental Death and Dismemberment Insurance, Annual and Sick Leave, Family Friendly Leave, 403b Retirement Plan, Discounts for Smithsonian Memberships, Museum Stores and Restaurants, Credit Union, Smithsonian Early Enrichment Center (Child Care), Flexible Spending Account (Health & Dependent Care).

Conditions of Employment

• Pass Pre-employment Background Check and Subsequent Background Investigation for position designated.
• Complete a Probationary Period.
• Maintain a Bank Account for Direct Deposit/Electronic Transfer.
• The position is open to all candidates eligible to work in the United States. Proof of eligibility to work in U.S. is not required to apply.
• Applicants must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement.
• May serve an 18-month probationary period for new supervisors.

OVERVIEW
This position is located in the Office of Digital Transformation (ODT), Office of the Under Secretary of Administration (OUSA) Smithsonian Institution (SI). The Smithsonian Institution is a diverse museum and research complex dedicated to the increase and diffusion of knowledge. The Office of Digital Transformation (ODT) is responsible for making SI a digitally empowered Institution that builds purposeful connections between the knowledge we share and the people we serve, inviting every household, classroom, and community around the globe on a lasting journey to explore, learn, and find meaning together. An integral part of this digital transformation is the implementation of a pan institutional Customer Relationship Management (CRM) solution.

The Smithsonian Institution’s Office of Digital Transformation (ODT) is looking for a CRM Program Architect. This role plays a key part of the Smithsonian’s CRM strategy and is responsible for designing, developing, and oversight of the initial implementation and continuous enhancements to Salesforce solutions across SI. This role ensures that Salesforce ecosystem solutions align with Institutional and Unit-level business objectives and integrates effectively with other systems. It involves managing technical teams, working with stakeholders, and providing strategic guidance to optimize the use of Salesforce and maximize ROI for the institution.

DUTIES AND RESPONSIBILITIES

• Leads and participates in the design and implementation of Salesforce solutions across SI, ensuring alignment with business objectives.
• Leads and participates in the integration of Salesforce with other key SI systems (e.g., ERP, third-party applications), ensuring data consistency and integrity.
• Provides architecture design guidance and expertise across core and non-core Salesforce products.
• Provides guidance on integration solutions, including the use of middleware tools (e.g. AWS Glue, Airflow, Mulesoft) and APIs.
• Develops and maintains strategic relationships with key stakeholders to ensure the successful implementation and long-term sustainability of Salesforce solutions.
• Facilitates complex solutioning efforts with customers and ensures alignment with Salesforce standards.
• Collaborates with the leadership team to confirm CRM capabilities and roadmap and ensure alignment with SI’s overall strategic goals.
• Supervises, develops, and mentors CRM Administrators and CRM Developers in Salesforce architecture and application development Institution-wide.
• Provides technical leadership in Salesforce development, including code reviews, testing, and solution optimization.
• Ensures Salesforce solutions are scalable, reliable, and optimized for SI’s needs.

QUALIFICATION REQUIREMENTS

• Mastery knowledge of and skill in architecture design across core and non-core Salesforce products.
• Mastery knowledge of and skill to manage large-scale Salesforce programs, preferably in the nonprofit or federal sector.
• Mastery knowledge of and skill in developing solutions with key Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud.
• Knowledge of and skill to identify and analyze problems effectively, distinguish between relevant and irrelevant information, and provide logical, data-driven solutions to both individual and organizational issues.
• Knowledge of and skill to guide technical teams that ensure quality delivery of CRM, Salesforce capabilities and solutions to roadmap and align with SI’s overall strategic goals.
• Knowledge of and skill to integrate Salesforce with external systems and platforms using middleware tools (e.g. AWS Glue, Airflow, Mulesoft) and APIs.
• Knowledge of risk management practices, to ensure CRM system implementations and mitigate potential risks associated with data security, privacy, and system downtime.
• Ability to lead the design and implementation of Salesforce solutions across SI, ensuring alignment with business objectives.
• Ability to empathize with business pain points and incorporate user-centered strategies in developing solutions.
• Ability to work collaboratively with cross-functional teams and external partners to ensure successful program delivery.
• Ability to give presentations and present plans orally to internal and external groups at professional and managerial levels.
• Ability to communicate effectively with blended audiences to articulate technical concepts and provide logical solutions.
• Required Certifications: Platform Developer I, plus two or more of the following: Platform App Builder, Data Architect, Integration Architect, and Access Management Architect.
• Certifications - Salesforce System Architect, Application Architect.
• Experience working with Salesforce Nonprofit Cloud.
• Experience working in Nonprofit and/or Federal environments.

Education completed outside the United States must be deemed equivalent to higher education programs of U.S. Institutions by an organization that specializes in the interpretation of foreign educational credentials. This documentation is the responsibility of the applicant and should be included as part of your application package. Any false statement in your application may result in rejection of your application and may also result in termination after employment begins. The Smithsonian Institution values and seeks a cultural workforce. Join us in "Inspiring through Knowledge and Discovery."

Resumes should include a description of your paid and non-paid work experience that is related to this job; starting and ending dates of job (month and year); and average number of hours worked per week.

What To Expect Next: Once the vacancy announcement closes, a review of your resume will be compared against the qualification and experience requirements related to this job. After review of applicant resumes is complete, qualified candidates will be referred to the hiring manager. Relocation expenses are not paid.

Applicants requiring reasonable accommodation should contact [e-mail]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. To learn more, please review the Smithsonian’s Accommodation Procedures.