Supervisory Field Support Lead (Director Financial Services Programs 3, NS)

New York State Department of Financial Services; New York (NY); On-site; USD 133,000 - 168,000; Full time

Job summary

The New York State Department of Financial Services is seeking an experienced Supervisory Field Support Lead for the Banking Operations team. The role focuses on examiner development, risk analysis, and post-exam feedback to enhance supervisory performance and consistency across examinations.

You will coach examiners on asset quality, earnings, liquidity, and capital adequacy, review ROEs, and contribute to on-the-job training and material development.

Qualifications

• Eleven years of specialized work experience in financial institution examinations; two years at a managerial level.
• Degrees may substitute for years of experience as described in the substitutions section.
• Commissioned Examiner or advanced certifications such as CFE or CFA.
• Experience with federal or state regulatory agencies overseeing financial institutions.
• Mentoring junior examiners or supporting internal training programs.
• Familiarity with CAMELS ratings and supervisory frameworks.
• Strong knowledge of asset quality, earnings, capital, liquidity, (IRR), and loan review methodologies.
• Ability to review and improve written examination products (ROEs).
• Strong interpersonal and communication skills; ability to coach and provide feedback diplomatically.

Responsibilities

• Lead examiner development with a train-the-trainer model for examiner supervisors.
• Observe and assess examiner knowledge in applying risk assessment methodologies across key risk areas.
• Guide examiners in evaluating earnings, capital, liquidity, interest rate risk, and loan review.
• Provide real-time feedback and coaching during on-site or remote examinations.
• Draft preliminary examination comments and ensure clear articulation of findings.
• Collaborate to identify learning gaps and translate trends into follow-up training.
• Support onboarding, mentoring, and long-term examiner capability-building efforts.
• Review draft ROEs to ensure accuracy and alignment with DFS standards.
• Develop concise job aids, case studies, and workshops with the Training office.

Skills

Examinations experience

Regulatory oversight

Mentoring examiners

Coaching and feedback

Risk assessment

Interpersonal communication

Education

Bachelor's degree or higher

Commissioned Examiner or CFE/CFA

Experience with regulatory agencies

Job description

Duties Description

The New York State Department of Financial Services seeks to build an equitable, transparent, and resilient financial system that benefits individuals and supports business. Through engagement, data-driven regulation and policy, and operational excellence, the Department and its employees are responsible for empowering consumers and protecting them from financial harm; ensuring the health of the entities we regulate; driving economic growth in New York through responsible innovation; and preserving the stability of the global financial system.

Description

The New York State Department of Financial Services seeks to build an equitable, transparent, and resilient financial system that benefits individuals and supports business. Through engagement, data-driven regulation and policy, and operational excellence, the Department and its employees are responsible for empowering consumers and protecting them from financial harm; ensuring the health of the entities we regulate; driving economic growth in New York through responsible innovation; and preserving the stability of the global financial system.

Duties

The New York State Department of Financial Services (DFS) is seeking an experienced and motivated Supervisory Field Support Lead to join the Banking Operations team within the Banking Division. This position has a strategic focus on examiner development, applied risk analysis, and post-exam feedback. The incumbent will reinforce supervisory best practices through field-based coaching, report review, and targeted skill-building—all informed by real-time lessons learned from ongoing and completed examinations. This role supports the development of examiners’ competencies in evaluating asset quality, earnings, liquidity, capital adequacy, interest rate risk, and loan review, and ensures the alignment of field practices with DFS expectations. The position also contributes to building a more robust in-house training capability aligned with supervisory priorities. Duties include, but are not limited to, the following:

• Establish and implements a “train the trainer” model, to provide Examiner supervisors with the knowledge, skills and abilities needed to effectively develop staff competencies
• Acts as subject matter expert in examinations to observe and assess examiner job-based knowledge in applying risk assessment methodologies across key risk areas.
• Supports examiners in evaluating earnings, capital, liquidity, interest rate risk, and loan review by guiding their analysis of risk components and assisting in the drafting of preliminary examination comments.
• Reinforces classroom-based training principles during examinations by helping examiners apply supervisory concepts, analytical techniques, and regulatory standards in real-time field scenarios.
• Acts as escalation point during on-site or remote engagements, to provide real-time feedback, guidance, and informal coaching to examiner staff Document feedback on performance, ability to demonstrate concepts and independent readiness within learning development tool.
• Works with supervisors and managers to identify trends and gaps in examiner understanding and translate those into actionable recommendations for follow-up learning.
• Supports the examination team by enhancing examiner readiness and improving fieldwork quality and consistency.
• Reviews draft Reports of Examination to ensure findings are clearly articulated, risk assessments are well supported, and DFS standards are upheld.
• Works with the DFS Training office to develop concise job aids, case studies, workshops and refreshers based on identified training gaps from exam reviews.
• Collaborates with division leadership and HR to enhance onboarding, mentoring, and long-term examiner capability-building efforts.
• Willingness and ability to travel up to 30%, including overnight; and
• Other duties as assigned.

Preferred Qualifications

Minimum Qualifications

• Eleven years of specialized work experience, which includes conducting or reviewing financial institution examinations, with focus on safety and soundness principles. Two years of experience must have been at a managerial level.
• Substitutions: Associate degree may substitute for two years of specialized experience; bachelor's degree may substitute for four years of specialized experience; master's degree may substitute for five years of specialized experience; J.D. may substitute for six years of specialized experience; Ph.D. may substitute for seven years of specialized experience
• Commissioned Examiner, or advanced certifications such as CFE or CFA.
• Experience with federal or state regulatory agencies overseeing financial institutions.
• Prior experience mentoring junior examiners or supporting internal training programs.
• Familiarity with regulatory examination procedures, CAMELS ratings, and supervisory frameworks.
• Strong knowledge of asset quality, earnings, capital, liquidity, interest rate risk, and loan review methodologies.
• Demonstrated ability to review and improve written examination products (e.g., ROEs).
• Strong interpersonal and communication skills; ability to coach and provide feedback diplomatically.

Appointment Method

This is an appointment to a position in the exempt jurisdictional class. As such, the incumbent of this position would serve at the pleasure of the appointing authority.

Additional Comments

Please note that a change in negotiating unit may affect your salary, insurance and other benefits.

Salary: $133,245 - $168,152 (salary commensurate with experience)

Positions located within the New York City metropolitan area, as well as Suffolk, Nassau, Rockland, and Westchester Counties, are also eligible to receive an additional $4,150 annual downstate adjustment.

Appointment Status: This is an appointment to a position in the exempt jurisdictional class.

Appointment to this position is pending Governor Appointment’s Office and Division of Budget approval.