Supervisor, Warehouse/Services Supply Chain

AbbVie Inc.; Chicago, Northern (IL, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

AbbVie Inc. seeks a Supervisor to oversee daily warehouse and services supply chain operations, ensuring safe, compliant processes and reliable service to internal and external customers.

You will collaborate with Supply Chain, Manufacturing, Quality, Procurement, Facilities, Transportation, and other teams to drive operational excellence and timely delivery of materials and services. Lead, coach, and develop warehouse staff with a focus on safety and efficiency.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business, Operations, or related field (equivalent experience may be considered).
• Minimum 3 years of experience in warehouse, logistics, inventory management, or related operations; 5 years preferred.
• Experience supervising employees in a warehouse or distribution environment.
• Experience with warehouse management systems, ERP systems, or inventory-control platforms.
• Experience in regulated industries (pharma/biotech/medical devices) is a plus.
• Audits/inspections/corrective actions experience a plus.

Responsibilities

• Supervise daily picking, staging, packing, shipping, and material-handling activities.
• Coordinate warehouse schedules, staffing assignments, workload balancing, and shift coverage.
• Lead, coach, and develop employees.
• Assign daily work and communicate priorities, expectations, performance standards, and safety requirements.
• Monitor service levels and resolve operational issues affecting production or customers.
• Foster a collaborative, inclusive, and accountable work environment and culture.
• Support onboarding, training, qualification, and cross-training activities.
• Promote a strong safety culture and ensure compliance with safety practices.
• Ensure adherence to SOPs, quality requirements, and company policies.
• Identify opportunities to improve productivity, inventory flow, space utilization, cost, quality, and customer service.
• Escalate service disruptions, equipment issues, or resource constraints promptly.
• Use operational data and metrics to identify trends and root causes.
• Support business continuity, contingency planning, and readiness activities.

Skills

Leadership

Communication

Prioritization

Analytics

Excel

Cross-functional

Safety

Customer service

Education

Bachelor’s degree in Supply Chain, Logistics, Business, Operations, or related field

Tools

WMS

ERP

Inventory control

Job description

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

Position Summary

The Supervisor, Warehouse/Services Supply Chain is responsible for overseeing daily warehouse and supply chain service operations, including order fulfillment, shipping, material handling, and related support services. This role leads warehouse personnel, ensures safe and compliant operations, and supports reliable service to internal and external customers.

The Supervisor partners with Supply Chain, Manufacturing, Quality, Procurement, Facilities, Transportation, and other cross-functional teams to drive operational excellence, continuous improvement, and timely delivery of materials and services.

Position Responsibilities

• Supervise daily picking, staging, packing, shipping, and material-handling activities.
• Coordinate warehouse schedules, staffing assignments, workload balancing, and shift coverage.
• Lead, coach, and develop employees.
• Assign daily work and communicate priorities, expectations, performance standards, and safety requirements.
• Monitor service levels and resolve operational issues that may affect production, customers, or business continuity.
• Foster a collaborative, inclusive, and accountable work environment and culture.
• Support onboarding, training, qualification, and cross-training activities.
• Promote a strong safety culture and ensure employees follow required safety practices.
• Ensure adherence to applicable standard operating procedures, work instructions, quality requirements, and company policies.
• Identify opportunities to improve productivity, inventory flow, space utilization, cost, quality, and customer service.
• Escalate service disruptions, equipment issues, or resource constraints in a timely manner.
• Use operational data and performance metrics to identify trends and root causes.
• Support business continuity, contingency planning, and operational readiness activities.

Qualifications

Education

• Bachelor’s degree in Supply Chain, Logistics, Business, Operations, or a related field; equivalent experience may be considered.

Experience

• Minimum 3 years of experience in warehouse, logistics, inventory management, manufacturing supply chain, or related operations. 5 years of experience is preferred.
• Experience supervising or leading employees in a warehouse or distribution environment.
• Experience using warehouse management systems, enterprise resource planning systems, or inventory-control platforms.
• Working knowledge of material handling, shipping and receiving, and warehouse safety.
• Experience in pharmaceutical, biotechnology, medical devices, or other highly regulated industries as a plus.
• Experience supporting audits, inspections, investigations, and corrective or preventive actions as a plus.

Skills and Competencies

• Strong leadership, coaching, and team-development skills.
• Excellent communication and interpersonal skills.
• Ability to prioritize work and make sound decisions in a fast-paced environment.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to interpret operational data and use metrics to drive improvement.
• Proficiency with Microsoft Office applications, particularly Excel.
• Ability to build effective relationships with cross-functional partners.
• Demonstrated commitment to safety, quality, compliance, and customer service.
• Ability to manage competing priorities and meet deadlines.

Key Stakeholders

• Global Functional SC and GDL leadership, Brand, Planning, Distribution, Warehousing, Logistics, IT, and Commercial

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.

• This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employer remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html