Supervisor Warehouse Operations

Waltz Health; Memphis (TN); On-site; USD 52,000 - 76,000; Full time

Job summary

EVERSANA is hiring a Supervisor to lead and develop warehouse staff, ensuring safety and SOP compliance while coordinating workload per client needs. The role includes incident reporting, process improvements with Plant Managers, and maintaining cGDP/cGMP standards to deliver quality service.

The position emphasizes training, performance monitoring, and effective communication across teams, with a focus on diversity, equity, and inclusion as core values.

Qualifications

• The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
• A college degree or equivalent experience.
• Strong communication skills across multiple departments.
• Effective reasoning and problem-solving skills.
• 1-5 years leadership experience within a 3PL/warehouse environment.
• Ability to set the pace in a team environment.
• Ability to maintain composure in a fast-paced environment.
• Ability to focus on detail and quality.
• Ability to safely and efficiently operate power equipment in a confined environment.

Responsibilities

• Lead and develop staff, ensuring safety and SOP compliance.
• Coordinate workload based on client needs and oversee safety protocols.
• Train, monitor productivity, and collaborate with Plant Managers to improve processes.
• Handle client requests, incident reporting, and maintain cGDP/cGMP compliance.
• Communicate effectively with staff and management; plan and coordinate projects.

Skills

Strong communication

Leadership experience

Problem solving

Safety and SOP compliance

Safety incident reporting

Education

College degree or equivalent experience

Bachelor’s degree (preferred)

Tools

WMS Systems

AS 400

MARC

Manhattan

SAP

Red Prairie

Excel

Outlook

Job description

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES: The most important aspects of a Supervisor's day-to-day responsibilities are leading and developing staff, ensuring safety and SOP compliance, coordinating workload based on client needs, and overseeing safety protocols. This role includes training, monitoring productivity, and working with Plant Managers to improve processes. Supervisors are also responsible for handling client requests, incident reporting, and maintaining an environment that meets current Good Distribution and Manufacturing Practices.

• Facilitate a safe operational environment for all employees by strictly complying with and enforcing all company safety requirements.
• Assists in directing the workflow while sharing the workload with co-workers.
• Effectively communicate with co-workers and the supervisor regarding work requirements.
• Function as a conduit between supervisors and co-workers.
• Pay meticulous attention to detail and possesses a task-oriented work ethic.
• Flexibility and composure in response to changing requirements.
• Effectively receive and convey information accurately in a timely manner.
• Complete tasks with minimal supervision in a timely manner on a daily basis.
• Consistently meet minimum productivity standards
• Ability to maintain zero defect performance
• Plans, organizes, and coordinates various projects, programs, and services.
• Ensure all operation associates perform their duties and responsibilities in accordance with applicable standard operation procedures (SOPs)
• Ensure all operations associates are in compliance with Current Good Distribution Practices (cGDP) and Current Good Manufacturing Practices (cGMP)
• Promptly respond to EVERSANA client requests as required
• Develop staff members assigned to the area
• Complete all special projects assigned by the Operations Manager or their designated representative
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned

MANDATED UNIFORM: khaki-colored pants, close-toed shoes, and a blue shirt. Leggings, yoga pants, or any form-fitting stretch pants are not permitted. Shoes should be sturdy and provide full coverage, ensuring no skin or socks are visible through the shoe material. Once the probationary period has concluded (60 days) employees receive an allotment to receive customized EVERSANA uniforms.

PEOPLE LEADER: People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:

• Proactively train, demonstrate, instruct, and counsel employees to ensure that SOPs are followed and productivity targets are met
• Supervise and lead employees through a variable workload of tasks as dictated by dynamic client business needs
• Work with the Operation Managers to evaluate and implement approved process changes to improve productivity
• Generate and submit safety incident reports; ensure that all members involved in safety incidents are sent for urinalysis immediately following the incident.
• Demonstrate effective problem investigation and resolution skills
• Monitor, track and discipline staff employees as necessary.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• A college degree or equivalent experience
• Strong communication skills across multiple departments
• Effective reasoning and problem-solving skills
• 1-5 years leadership experience within a 3PL/warehouse environment
• Ability to set the pace in team environment.
• Ability to maintain composure in a fast-paced environment.
• Ability to focus on detail and quality.
• Ability to efficiently use IT hardware, software and peripherals as it pertains to the performance of daily tasks.
• Ability to listen and respond with empathy and tact.
• Ability to safely and efficiently operate power equipment in a confined environment.

PREFERRED QUALIFICATIONS:

• Education: Bachelor’s degree
• Communication: Bilingual in English and Spanish
• Experience and/or Training: Inventory Control, Cost Savings Initiatives, Production Scheduling, Lean Manufacturing, 5s, Product Implementation and Launch
• Technology/Equipment: WMS Systems: AS 400, MARC, Manhattan, SAP, Red Prairie, MS Windows: Excel, Outlook
• 2-3 years experience working in a warehouse preferably in the receiving department

Additional Information

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable.

Embrace Diversity I create an environment of awareness and respect.

Grow Talent I own my development and invest in the development of others.

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.

Always Innovate I am bold and creative in everything I do.

All your information will be kept confidential according to EEO guidelines.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

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