Supervisor, Transportation Call Center (Market Place Operations)

Cox Communications; Town of Texas (WI); Remote; USD 69,000 - 82,000; Full time

Job summary

A leading telecommunications company is looking for a dedicated Dispatch Team Leader in Wisconsin. The role involves leading a dispatch team, ensuring service standards are met, and managing training for team members. Candidates should have a High School Diploma and 5 years of relevant experience, along with strong communication skills. The position offers competitive salary and comprehensive benefits with a focus on evening shifts.

Benefits

Salary up to $81,400

Flexible vacation policy

Comprehensive benefits package

Qualifications

• 5 years of experience in a related field (Transportation, Call Center).
• Strong knowledge of MS Office.
• Ability to manage multiple priorities.

Responsibilities

• Lead and motivate the dispatch team.
• Provide training and development for team members.
• Ensure adherence to company policies.
• Handle customer inquiries and issues.

Skills

Communication skills

Knowledge of MS Office

Task management

Education

High School Diploma/GED

Degree in a related discipline

Job description

Overview

Employer Industry: Automotive Services

Why consider this job opportunity

• Salary up to $81,400


• Eligible for additional compensation, including an incentive program


• Flexible vacation policy allowing employees to take paid time off as needed


• Opportunity for professional growth and development within a dynamic team


• Work remotely with a focus on evening shifts


• Comprehensive benefits package including health care insurance, retirement planning, and paid time off

What to Expect (Job Responsibilities)

• Lead and motivate the dispatch team to achieve operational efficiency and meet performance metrics


• Provide personalized training and development for team members


• Ensure adherence to company policies and procedures


• Handle customer inquiries and issues to maintain high service standards


• Manage scheduling and prioritize tasks effectively

What is Required (Qualifications)

• High School Diploma/GED and 5 years of experience in a related field (Transportation, Call Center) or a combination of education and experience


• Strong knowledge of MS Office


• Excellent communication skills for effective collaboration with teams


• Ability to manage multiple priorities in a fast-paced environment

How to Stand Out (Preferred Qualifications)

• Degree in a related discipline strongly desired

#AutomotiveServices #LeadershipOpportunity #RemoteWork #CareerGrowth #EmployeeBenefits

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.