Supervisor, Transportation Call Center (Market Place Operations)

Cox Communications; Satsuma (AL); Remote; USD 69,000 - 82,000; Full time

Job summary

A telecommunications company is seeking a leader to manage a team focused on operational efficiency and customer service. Ideal candidates will have a High School Diploma and 5 years of related experience. This role offers a salary up to $81,400, flexible vacation policy, and opportunities for career advancement, including remote work options.

Benefits

Flexible vacation policy

Comprehensive benefits package

Opportunities for career advancement

Qualifications

• 5 years of experience in a related field, such as Transportation or Call Center.
• Strong knowledge of MS Office.
• Excellent communication skills for effective collaboration.

Responsibilities

• Lead and motivate a team in dispatch timeliness and operational efficiency.
• Provide personalized development and training for team members.
• Ensure compliance with company policies and procedures.

Skills

Leadership and team management

Effective communication

Knowledge of MS Office

Education

High School Diploma or GED

Job description

Overview

Why consider this job opportunity:

• Salary up to $81,400.00
• Opportunity for career advancement and growth within the organization
• Flexible vacation policy allowing employees to take as much paid time off as needed
• Comprehensive benefits package including health care insurance and retirement planning
• Work remotely with the flexibility to adapt schedules
• Join a dynamic team that values collaboration and customer service excellence

Responsibilities

• Lead and motivate a team in dispatch timeliness, phone metrics, and operational efficiency
• Provide personalized development and training for team members
• Ensure compliance with company policies and procedures
• Handle customer events and issues as necessary to maintain service quality
• Manage scheduling and prioritize tasks effectively to meet operational needs

Qualifications

• High School Diploma or GED with 5 years of experience in a related field (Transportation, Call Center)
• Strong knowledge of MS Office
• Excellent communication skills for effective collaboration across the organization
• Alternative educational and experience combinations may be considered (e.g., bachelor’s degree with 3 years’ experience)

Preferred Qualifications

• Degree in a related discipline strongly desired

Additional Information

#AutomotiveServices #LeadershipRole #CareerGrowth #FlexibleWork #TeamCollaboration

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