Supervisor, Transit System & Support (Bus) East Metro

RTD - Regional Transportation District of Denver, CO (RTD); United States; On-site; USD 71,000 - 100,000; Full time

Job summary

RTD - Regional Transportation District in Denver, Colorado, seeks a supervisor to lead bus operators and coordinate real-time service control with the ROC. The role ensures safety, reliability, and communication across operations, incidents, and regulatory compliance.

The successful candidate will monitor performance, manage incidents, and support cross‑functional teams to maintain on‑time service and high standards for customer experience in a safety-sensitive environment.

Qualifications

• High school diploma or equivalent.
• Minimum of two years of progressively responsible experience in bus operations.
• Must possess a valid driver’s license.
• Possession of CDL with Passenger Endorsement issued by Colorado or ability to obtain.
• Must pass DSPD background screening including fingerprint checks.

Responsibilities

• Supervise bus operators, including training, coaching, performance management, and ensuring equitable treatment.
• Oversee daily bus operations by resolving operational issues, supporting operators, and ensuring safe, reliable service delivery.
• Investigates accidents, incidents, disputes, disturbances, and customer complaints as assigned.
• Assess operator fitness when investigating accidents or incidents.
• Maintain real‑time communication with the Regional Operations Center to coordinate service adjustments.
• Respond to service disruptions and emergencies with operational solutions.
• Ensure compliance with bus rules, policies, procedures, and federal regulations.

Skills

Transit operations

Staff supervision

Safety compliance

Customer service

Education

High school diploma or equivalent

Job description

When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits

RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.

Job Profile Summary

This position reports to the Assistant Manager, Operations, and supervises bus operators and supports the safe, efficient, and reliable operation of bus transit services. Working closely with the Regional Operations Center (ROC), the role coordinates real‑time service control, responds to incidents, and ensures on‑time performance while maintaining strong communication between ROC staff and Operators.

Responsibilities include monitoring system performance, making operational decisions to optimize service reliability, and supporting incident management to minimize disruptions. The position ensures compliance with operational and regulatory requirements, promotes positive customer experience, and collaborates on union‑related matters to maintain a productive work environment. A strong commitment to safety and professional conduct is essential in all aspects of the role. This is a safety sensitive position subject to the rules and regulations of the RTD drug and alcohol policy. This requisition is expecting to fill multiple vacancies.

ESSENTIAL RESPONSIBILITIES

• Supervise bus operators, including training, coaching, performance management, and ensuring equitable treatment.
• Oversee daily bus operations by resolving operational issues, supporting operators, and ensuring safe, reliable service delivery.
• Investigates accidents, incidents, disputes, disturbances, and customer complaints as assigned and in conjunction with dispatch and reschedules busses due to these disruptions in service.
• When investigating accidents, incidents, and potential substance abuse problems, assesses ability of operators to continue in service.
• Evaluates the severity of an accident scene and determines if the deployment of additional resources is required.
• Maintain real‑time communication with the Regional Operations Center to coordinate service adjustments and relay critical information.
• Respond to service disruptions and emergencies, implementing operational solutions such as single‑tracking, bus bridges, and medical response coordination.
• Ensure compliance with bus operating rules, policies, procedures, and federal regulations, including conducting fit‑for‑duty observations.
• Perform hazard analyses, safety assessments, and service reliability evaluations; monitor construction impacts and recommend operational adjustments.
• Document incidents and operational decisions and prepare reports for safety, compliance, and performance improvement reviews.
• Conduct inspections of stations, platforms, yards, and facilities to ensure safety, cleanliness, and operational readiness.
• Support customer service by assisting passengers, monitoring rider behavior, and ensuring adherence to agency rules and standards.
• Collaborate with internal departments, participate in committees, and support cross‑functional initiatives to enhance rail operations and service performance.
• Other: All job‑related duties as assigned.

QUALIFICATIONS

• High school diploma or equivalent.
• One year in transit operations, maintenance, schedule making, or a related support function.
• Must possess a valid driver’s license.
• Minimum of two (2) years of progressively responsible experience in bus operations.
• Experience must include working directly with operations staffand supporting safe and reliable vehicle operations.
• Please confirm accuracy of redline changes, or make additional changes
• Must be able to pass Division of Services for People with Disabilities (DSPD) background screening. This screening includes but may not be limited to: fingerprint-based checks of national crime information databases, and/or state child abuse and elder abuse registries for offenses that may impact the ability of the applicant to have unsupervised contact with vulnerable populations.
• Possession of current/valid or ability to obtain a CDL with Passenger Endorsement issued by Colorado.
• Must have a valid Colorado driver's license and no more than 4 moving violations in the past three 3 years; cannot have a violation of driving under the influence of alcohol and/or drugs within the last 5 years.
• Other: An equivalent combination of education, experience, knowledge, skills, abilities.

KNOWLEDGE, SKILLS and ABILITIES

• Knowledge of transit routes, service structures, operating practices, and work rules.
• Understanding safety standards, hazard analyses, emergency response procedures, and service restoration practices.
• Knowledge of scheduling, reroutes, stop locations, and service delivery adjustments.
• Proficient in assessing service reliability, identifying hazards, and monitoring construction or operational impacts.
• Understanding of drug and alcohol testing requirements and compliance standards.
• Proficient in supervising staff, providing training and coaching, and applying performance management and disciplinary processes.
• Ability to deliver strong customer service and ensure compliance with rider rules and codes of conduct.
• Proficient in collaboration, cross‑functional teamwork, and effective communication across departments.
• Ability to implement leader standard work focused on safety, reliability, and customer experience.
• Proficient in resolving service‑related challenges and making timely decisions during degraded or emergency operations.
• Ability to ensure operational adherence to legal, regulatory, and collective bargaining requirements.
• Proficient in accurate documentation, record keeping, data entry, and operational reporting.
• Strong problem‑solving abilities and the capacity to identify operational issues early and implement corrective actions.
• Ability to evaluate and recommend adjustments to routes, stops, layovers, and schedules to improve service performance.
• Ability to determine the need for post‑accident drug and alcohol testing in accordance with policy.
• Other: An equivalent combination of education, experience, knowledge, skills, abilities.

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodation. Worker is subject to varying inside and/or outside temperatures, which may include extreme heat (temperatures above 100 degrees) or extreme cold (temperatures below 32 degrees). Work is performed both inside and outside. Subject to weather.

Must work under hazardous conditions including high places, chemical exposures, electrical current, moving machinery, exposure to blood, etc. The worker is subject to fumes, odors, dusts, gases, poor ventilation, etc., which affect the skin or respiratory system. The ability to independently travel between multiple locations as required by operational needs.

CAREER MAP

Based on job performance, experience, education and position availability the next step on the career map for this position may be: Assistant Manager, Regional Operations Center

Pay Range

Pay Range: $71,043.00 - $100,348.50 Annual

EEO POLICY AND ADA ACCOMMODATIONS

RTD is proud to be an Equal Opportunity Employer, supporting diversity, equity, and inclusion in the workplace. All applicants will be considered for employment regardless to the race, sex, disability status or any other characteristic protected by law and we encourage candidates from all identities, backgrounds, and abilities to apply. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status, or any other protected status in accordance with applicable law. RTD is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, pre‑employment testing, participating in the employee selection process, promotions, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation, please reach out to our Employment ADA Coordinator Kris Frazier at [e-mail], or the Talent Acquisition team [e-mail]. To learn more or see our EEO policy, please visit our EEO page at: https://www.rtd-denver.com/open-records/reports-and-policies/eeo-policy

E-Verify and I-9

RTD participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

About RTD

RTD provides public transportation services in an eight-county region centered in Denver, Colorado. As a public agency, employees are dedicated to serving the public and providing for the transportation needs of over 3.1 million area residents as well as visitors to the region. Services include bus, rail, shuttles, ADA paratransit services, demand-responsive services, vanpools, and more. The agency’s dedicated workforce epitomizes RTD’s mission of making lives better through connections. In 2024, the system had more than 65 million boardings, a number that has seen year-over-year increases since 2020. RTD employs over 3,100 people and has an operating budget of $1.5 billion. Together, RTD employees work hard to keep this region moving day and night. RTD is committed to full equal opportunity and affirmative action for all applicants and employees. Equal opportunity ensures all qualified applicants and employees are treated fairly and not discriminated against with regard to the individual’s race, color, national origin, sex, pregnancy, age, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy.