Supervisor, Transit System & Support (Bus)

Regional Transportation District; Denver (CO); Vor Ort; USD 71.000 - 100.000; Vollzeit

Zusammenfassung

RTD - Regional Transportation District of Denver, CO (RTD) seeks a capable supervisor to oversee bus operations and lead a team of operators. The role emphasizes safety, service reliability, and adherence to regulations while coordinating with dispatch and safety staff.

Responsibilities include incident investigations, real‑time service adjustments, and cross‑functional collaboration to improve performance. A strong commitment to customer service and professional conduct is essential.

Qualifikationen

• High school diploma or equivalent.
• 1 year in transit operations, maintenance, schedule making, or related support function.
• Must possess a valid driver's license; Colorado CDL with Passenger Endorsement preferred.
• 2+ years in bus operations with supervision responsibilities.
• Must pass DSPD background screening including fingerprint checks.
• Must have valid Colorado driver’s license or obtain within 90 days of hire.
• No DUI/DWI or Reckless Driving violations in past 5 years.

Aufgaben

• Supervise bus operators, including training, coaching, and performance management.
• Oversee daily bus operations; resolve operational issues and support safe, reliable service delivery.
• Investigate accidents, incidents, and customer complaints; coordinate with dispatch and reschedule buses as needed.
• Assess post‑accident safety; determine need for additional resources and testing per policy.
• Maintain real‑time communication with the Regional Operations Center for service adjustments.
• Respond to disruptions and emergencies with operational solutions and safety focus.
• Ensure compliance with bus operating rules, policies, procedures, and federal regulations.
• Conduct inspections of stations, yards, and facilities for safety and readiness.
• Collaborate with internal departments; participate in committees and cross‑functional initiatives.
• All other duties as assigned.

Kenntnisse

Transit operations

Safety and compliance

People supervision

Customer service

Emergency response

Ausbildung

High School Diploma or GED

Jobbeschreibung

Responsibilities include monitoring system performance, making operational decisions to optimize service reliability, and supporting incident management to minimize disruptions. The position ensures compliance with operational and regulatory requirements, promotes positive customer experience, and collaborates on union‑related matters to maintain a productive work environment. A strong commitment to safety and professional conduct is essential in all aspects of the role. This is a safety sensitive position subject to the rules and regulations of the RTD drug and alcohol policy. This requisition is expecting to fill multiple vacancies ESSENTIAL: Supervise bus operators, including training, coaching, performance management, and ensuring equitable treatment. Oversee daily bus operations by resolving operational issues, supporting operators, and ensuring safe, reliable service delivery. Investigates accidents, incidents, disputes, disturbances, and customer complaints as assigned and in conjunction with dispatch and reschedules busses due to these disruptions in service. When investigating accidents, incidents, and potential substance abuse problems, assesses ability of operators to continue in service. Evaluates the severity of an accident scene and determines if the deployment of additional resources is required. Maintain real‑time communication with the Regional Operations Center to coordinate service adjustments and relay critical information. Respond to service disruptions and emergencies, implementing operational solutions such as single‑tracking, bus bridges, and medical response coordination. Ensure compliance with bus operating rules, policies, procedures, and federal regulations, including conducting fit‑for‑duty observations. Perform hazard analyses, safety assessments, and service reliability evaluations; monitor construction impacts and recommend operational adjustments. Document incidents and operational decisions and prepare reports for safety, compliance, and performance improvement reviews. Conduct inspections of stations, platforms, yards, and facilities to ensure safety, cleanliness, and operational readiness. Support customer service by assisting passengers, monitoring rider behavior, and ensuring adherence to agency rules and standards. Collaborate with internal departments, participate in committees, and support cross‑functional initiatives to enhance rail operations and service performance. OTHER: All job-related duties as assigned.

QUALIFICATIONS:

High school diploma or equivalent. One year in transit operations, maintenance, schedule making, or a related support function. Must possess a valid driver's license. Minimum of two (2) years of progressively responsible experience in bus operations. Experience must include working directly with operations staffand supporting safe and reliable vehicle operations. Must be able to pass Division of Services for People with Disabilities (DSPD) background screening. This screening includes but may not be limited to: fingerprint‑based checks of national crime information databases, and/or state child abuse and elder abuse registries for offenses that may impact the ability of the applicant to have unsupervised contact with vulnerable populations. Possession of current/valid or ability to obtain a CDL with Passenger Endorsement issued by Colorado. Must have a valid Colorado driver's license or the ability to obtain one within 90 days of hire. No DUI, DWI, or Reckless Driving violations in the past 5 years.

KNOWLEDGE, SKILLS and ABILITIES:

Knowledge of transit routes, service structures, operating practices, and work rules. Understanding safety standards, hazard analyses, emergency response procedures, and service restoration practices. Knowledge of scheduling, reroutes, stop locations, and service delivery adjustments. Proficient in assessing service reliability, identifying hazards, and monitoring construction or operational impacts. Understanding of drug and alcohol testing requirements and compliance standards. Proficient in supervising staff, providing training and coaching, and applying performance management and disciplinary processes. Ability to deliver strong customer service and ensure compliance with rider rules and codes of conduct. Proficient in collaboration, cross‑functional teamwork, and effective communication across departments. Ability to implement leader standard work focused on safety, reliability, and customer experience. Proficient in resolving service‑related challenges and making timely decisions during degraded or emergency operations. Ability to ensure operational adherence to legal, regulatory, and collective bargaining requirements. Proficient in accurate documentation, record keeping, data entry, and operational reporting. Strong problem‑solving abilities and the capacity to identify operational issues early and implement corrective actions. Ability to evaluate and recommend adjustments to routes, stops, layovers, and schedules to improve service performance. Ability to determine the need for post‑accident drug and alcohol testing in accordance with policy. OTHER: An equivalent combination of education, experience, knowledge, skills, abilities.

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodation. Worker is subject to varying inside and/or outside temperatures, which may include extreme heat (temperatures above 100 degrees) or extreme cold (temperatures below 32 degrees). Work is performed both inside and outside. Subject to weather. Must work under hazardous conditions including high places, chemical exposures, electrical current, moving machinery, exposure to blood, etc. The worker is subject to fumes, odors, dusts, gases, poor ventilation, etc., which affect the skin or respiratory system. The ability to independently travel between multiple locations as required by operational needs.

CAREER MAP:

Based on job performance, experience, education and position availability the next step on the career map for this position may be: Assistant Manager, Operations. We are considering all applications for this position up until the position close date of 11/20/2026 at 11:59PM. For consideration, please be sure to apply before the posting end date.

Pay Range: $71,043.00 - $100,348.50 Annual

EEO POLICY AND ADA ACCOMMODATIONS

RTD is proud to be an Equal Opportunity Employer, supporting diversity, equity, and inclusion in the workplace. All applicants will be considered for employment regardless to the race, sex, disability status or any other characteristic protected by law and we encourage candidates from all identities, backgrounds, and abilities to apply. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status, or any other protected status in accordance with applicable law. RTD is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, pre‑employment testing, participating in the employee selection process, promotions, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation, please reach out to our Employment ADA Coordinator Kris Frazier at adarequests@rtd‑denver.com, or the Talent Acquisition team rtd.ta@rtd‑denver.com. To learn more or see our EEO policy, please visit our EEO page at: https://www.rtd‑denver.com/open‑records/reports‑and‑policies/eeo‑policy

RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting. Starting salary is based on the candidate's relevant and verified education, training and work experience. Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.

RTD provides public transportation services in an eight‑county region centered in Denver, Colorado. As a public agency, employees are dedicated to serving the public and providing for the transportation needs of over 3.1 million area residents as well as visitors to the region. Services include bus, rail, shuttles, ADA paratransit services, demand‑responsive services, vanpools, and more. The agency’s dedicated workforce epitomizes RTD’s mission of making lives better through connections. In 2024, the system had more than 65 million boardings, a number that has seen year‑over‑year increases since 2020. RTD employs over 3,100 people and has an operating budget of $1.5 billion. Together, RTD employees work hard to keep this region moving day and night.

RTD is committed to full equal opportunity and affirmative action for all applicants and employees. Equal opportunity ensures all qualified applicants and employees are treated fairly and not discriminated against with regard to the individual’s race, color, national origin, sex, pregnancy, age, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. RTD participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. If E‑Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I-9.