Supervisor, Training & Development (Instructional Design)

Navy Federal Credit Union

Winchester (VA)

Hybrid

USD 78,000 - 123,000

Full time

9 days ago

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Job summary

Navy Federal Credit Union seeks a Supervisor, Training & Development (Instructional Design) in Winchester, VA. The role plans, organizes, and supervises day-to-day training activities to achieve branch and division objectives, directing learner-centric curricula and resources aligned with our mission.

Hybrid work is available across locations including Winchester. The position involves leading innovative learning solutions, managing program development, mentoring staff, and collaborating with

Qualifications

Experience measuring program effectiveness and implementing corrective actions.
Knowledge of instructional theories, educational psychology and resources.
Proven success designing and executing multifaceted training campaigns.
Experience managing presentation and publication projects.
Experience with online publishing and project tracking tools.
Experience implementing strategic initiatives at a tactical level.
Experience supervising professional employees.

Responsibilities

Plan, develop and supervise training programs for business units using diverse methods.
Lead needs assessments and evaluate instructor performance and program effectiveness.
Coordinate with internal partners to improve training communication and impact.
Oversee planning and management of learning solutions for employees.
Develop innovative learning concepts and guide cross-department projects.
Mentor and develop team, ensuring resources are available for success.
Support executive leadership with targeted instructional classes.
Identify performance gaps and implement changes to improve outcomes.

Skills

Instructional design

Project management

Leadership

Communication skills

Time management

Cross-functional collaboration

Analytical skills

Training needs analysis

Education

Bachelor's degree in related field

Advanced degree preferred

Tools

Microsoft Office

Learning management systems

Job description

Supervisor, Training & Development (Instructional Design)

Winchester, VA, United States

and 2 more (Hybrid)

Job Description

To assist in planning, organizing, and supervising the day-to-day operational activities to achieve branch and division training and development objectives. Direct the development and implementation of a learner centric curriculum and associated resources to support Navy Federal's strategic goals and mission. Initiate process/procedural recommendations and lead moderately complex projects to improve overall branch efficiency. Act as Assistant Manager/Manager in the incumbent's absence.

Responsibilities

Initiate, evaluate and develop plans for innovative designs that enhance and/or modify communications regarding appropriate training techniques, technologies and programs to enhance effectiveness
Plan, develop, and provide training and development programs for business units, using knowledge of effective methods (e.g., classroom training, demonstrations, on the job training, meetings, conferences, e-learning, workshops, and other job aids, etc.)
Supervise needs assessments to support organizational learning needs; evaluate instructor performance, the effectiveness of training programs and provide recommendations for improvement to management
Work closely with internal communication partners to explore and initiate more effective methods of communicating with our employees
Identify, recommend, implement and adjust training techniques, technologies, programs, etc., to enhance and maximize the training experience for employees
Oversee and provide guidance regarding the planning and management of programs and systems to deliver exceptional learning solutions to employees
Develop new concepts, strategies, and innovative approaches to design innovative learning solutions
Lead and participate in cross-departmental project teams to enhance and develop training products/services and plan/implement change management solutions
May serve as primary point of contact for project management and other related issues
Provide support to aid in the development of instructional courses tailored to meet desired learning outcomes
Conduct and coordinate ongoing technical training, and personal development classes for direct reports as well as for executive leadership
Identify and resolve operational and performance gaps and obstacles; recommend and implement changes and improvements
Provide analysis and recommendations to influence decisions by team members, department leadership, and business partners
Compile, research and analyze trends in support of projects and initiatives including computer-based training, to modify and improve existing programs
Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives, present conclusions and recommendations to management
Monitor assigned projects to ensure that goals and objectives are completed according to schedule; collaborate with project teams to ensure business needs are met
Ensure effective management of projects from inception through implementation and in accordance with customer expectations, timelines and budget constraints
Supervise, mentor, and develop team; ensure team has the resources to be successful in their roles; provide support and feedback, and develop solutions when appropriate
Create an effective method of minimizing conflict and dealing with it when it takes place; and be a good listener and mediator
Perform other duties as assigned

Qualifications

Working knowledge of principles and processes for measuring and evaluating program and individual effectiveness and developing alternative corrective actions
Working knowledge of instructional theories, educational psychology, educational theory, tools and resources
Significant experience in designing and executing multifaceted training campaigns
Significant experience managing presentation and publication production projects
Significant experience in online publishing and project tracking tools and programs
Experience in implementing strategic initiatives at the tactical level
Experience in supervising and/or leading professional employees
Experience in evaluating the effectiveness of courses, learning products and delivery methods
Experience demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems
Experience in leading large projects/initiatives and managing multiple priorities simultaneously which have business risk and impact
Significant experience in time management and organizational skills
Advanced skill in assessing organizational training needs and researching topics for course development
Advanced skill to successfully influence, lead and /or guide others towards goals
Effective skill presenting findings, conclusions, alternatives and information clearly and concisely
Effective skill in results-oriented leadership in a challenging environment
Advanced skill in systems analysis and design techniques
Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
Advanced problem solving, collaboration, critical thinking, team building, and presentation skills
Advanced verbal, interpersonal and written communication skills
Advanced database, word processing, spreadsheet, and presentation software skills and collaboration tools (e.g., Microsoft Access, Excel, Word, PowerPoint, etc.
Bachelor's degree in a related field, or the equivalent combination of education, training and experience

Desired Qualifications

Advanced degree in business management, or the equivalent combination of education, training and experience
Familiarity with banking/financial industry trends, products and services
Experience working with cross-functional teams and leading projects
Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
Advanced knowledge of Navy Federal's products, services, programs, policies and procedures
Effective skill capturing and translating processes and requirements into easily understood terms
Minimum of 5 years of experience in instructional design
Leadership experience preferred

Additional Information

Hours

Monday - Friday, 8:00AM - 4:30PM

Location

820 Follin Lane, Vienna, VA 22180
5510 Heritage Oaks Drive, Pensacola, FL 32526
141 Security Drive, Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

FORTUNE100 Best Companies to Work For® 2026
Yello and WayUp Top 100 Internship Programs 2025
Computerworld® Best Places to Work in IT 2026
Most Loved Workplace - America's Top Most Loved Workplaces® 2025
2025 PEOPLE® Companies That Care
Newsweek Most Trustworthy Companies in America 2026
Military Times 2025 Best for Vets Employers
Forbes® 2026 America's Best Large Employers
Forbes® 2025 America's Best Employers for New Grads
Forbes® 2025 America's Best Employers for Tech Workers
2025 RippleMatch Campus Forward Award Winner for Overall Excellence
Military.com Top Military Spouse Employers 2025
2026 Handshake Early Talent Award
Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026

From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Job Info