Manager, Branch Office - Bensalem

Navy Federal Credit Union; Bensalem Township (Bucks County); On-site; USD 96,000 - 123,000; Full time

Job summary

Navy Federal Credit Union in the United States seeks a Branch Manager to lead a medium/large full-service branch. You will direct daily operations, motivate staff and ensure quality service and asset security.

Responsibilities include sales of products, cash handling, budgeting, staff development, and community outreach to attract members while ensuring regulatory compliance and risk controls.

Qualifications

• Three years' experience in grade level 77 (or higher) or applicable external experience.
• Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience.
• Significant experience in leading and managing in diverse and complex operational environments.
• Advanced knowledge of applicable federal regulations governing consumer lending & accounts.
• Experience in managing cash, ATMs, and branch operations.

Responsibilities

• Manage, direct and motivate the branch team to provide members the full range of Navy Federal Credit Union products and services.
• Lead cash operations and branch self-auditing efforts to keep assets secure.
• Oversee recruiting, onboarding and training of team members.
• Administer budget, purchasing, and records retention for business expenses.
• Lead community outreach and promotional activities to grow membership.

Skills

Leadership

Staff management

Budget administration

Cross-functional collaboration

Analytical thinking

Verbal and written communication

Education

Bachelor's Degree in Accounting or Business Administration

Job description

To manage and direct all activities of a medium/large full service branch office operation by overseeing the efficient operation of the branch to ensure operational functions are completed and properly performed by branch staff.

Responsibilities

• Manage, direct and motivate the branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts
• Lead cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits
• Manage staff to ensure vault opening, closing and balancing procedures are completed
• Increase productivity of branch office by implementing relevant employee training, establishing team development goals and eliminating inefficiencies
• Lead outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor/trade shows and events
• Oversee recruiting/selection, on-boarding and initial training of team members
• Administer budget, purchasing, tracking and records retention for business expenses
• Lead team to achieve and maintain product, service and business goals, including cross servicing of Navy Federal products and services
• Promote member service excellence and lead team to deliver quality service
• Liaise with other branches to support business growth and continuity of regional operations
• Analyze reports and conduct trend analysis to optimize business performance
• Analyze complex problems and determine appropriate steps for resolution
• Ensure compliance with all security, safety and emergency preparedness procedures
• Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.
• Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures and recommends changes to Branch policies
• Manage conflict situations by meeting with team members, utilizing mediation techniques and applying resolutions in difficult situations
• Manage daily activities
• Ensure adequate/skilled staffing; select employees
• Establish performance goals and priorities
• Prepare, conduct and review performance appraisals
• Develop, mentor, and counsel staff
• Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
• Ensure section/branch goals and objectives align with division/department strategy
• Ensure efficiency of operations
• Perform other duties as assigned

Qualifications

• Three years' experience in grade level 77 (or higher) or applicable external experience
• Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience
• Significant experience in leading and managing in diverse and complex operational environments
• Advanced knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts
• Advanced knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts
• Advanced knowledge of functions relating to cash and ATM operations
• Advanced knowledge of financial institution and lending practices, principles and regulations
• Advanced knowledge of retail banking industry best practices
• Significant experience in member/customer service operations
• Significant experience in responding to requests regarding complex financial information/data
• Significant experience in supervising and leading employees
• Significant experience in training and developing staff
• Experience in developing/maintaining community and command relations
• Ability to manage multiple priorities independently and/or in a team environment
• Advanced skill analyzing statistics and reports to determine business performance and trends
• Advanced organizational, planning and time management skills
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
• Advanced verbal and written communication skills
• Advanced word processing and spreadsheet software skills

Desired Qualifications

• Advanced knowledge of Navy Federal products, services, programs, policies and procedures
• Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience

Additional Information

Hours:

Available Monday - Saturday, hours based on business needs.

Location:

• Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• FORTUNE100 Best Companies to Work For 2026
• Yello and WayUp Top 100 Internship Programs 2025
• Computerworld Best Places to Work in IT 2026
• Most Loved Workplace - America's Top Most Loved Workplaces 2025
• Newsweek Most Trustworthy Companies in America 2026
• Military Times 2025 Best for Vets Employers
• Forbes 2026 America's Best Large Employers
• Forbes 2025 America's Best Employers for New Grads
• Forbes 2025 America's Best Employers for Tech Workers
• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
• Military.com Top Military Spouse Employers 2025
• 2026 Handshake Early Talent Award
• Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations:

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013 . This team cannot provide any information on job postings or application status.

Bank Secrecy Act:

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Job Info

• Job Identification 31185
• Job Category Branch Operations
• Posting Date 08/06/2026, 05:06 PM
• Apply Before 08/14/2026, 03:59 AM
• Degree Level No Formal Education
• Job Schedule Full time
• Job Shift Shift Work
• Targeted Salary Range $96,100 - $123,200 annually