Supervisor, Title Procurement United States (Remote)

RB Global Inc.; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

A leading company in the vehicle auction industry is seeking a Title Procurement Supervisor. This role involves developing strategies to enhance productivity and profitability while supervising a team. The ideal candidate will have strong leadership and organizational skills, with a background in document processing and customer service. Join a dynamic environment that values innovation and teamwork.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with Match

15 Days PTO Annually

Qualifications

• 2-4 years of experience in document processing with supervisory responsibilities.
• Knowledge of auto titling and industry experience preferred.

Responsibilities

• Assign daily tasks and create work schedules for team members.
• Provide performance feedback through quality assurance monitoring.
• Coordinate with HR to recruit, train, and manage team.

Skills

Customer Service

Organizational Skills

Leadership

Education

High School Diploma

Some College

Tools

Five9 Phone System

Job description

Supervisor, Title Procurement in United States (# 3167)

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s platform facilitates the marketing and sale of total-loss, damaged, and low-value vehicles. IAA serves a global buyer base across over 170 countries and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers comprehensive services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time, and delivering high economic returns.

RB Global offers full-time employees medical, dental, vision, and basic life insurances. Employees can enroll in the company’s 401(k) plan, with RB Global matching 100% of the first 4% contributed. Employees also receive 15 days of PTO annually.

Job Description

The Title Procurement Supervisor is responsible for working with managers to understand companywide goals and help their departments contribute positively to the company’s vision. This involves developing strategies to improve productivity, performance, and profitability, and guiding team members to achieve these goals.

Responsibilities

• Assign daily tasks and create work schedules for team members
• Provide performance feedback through quality assurance monitoring and monthly coaching or as needed
• Coordinate with HR to recruit, train, and take disciplinary actions when necessary
• Assist management in ensuring the timely and efficient flow of documents in compliance with applicable codes
• Help resolve documentation issues for customers and regulatory personnel
• Maintain high levels of customer service
• Design more efficient work processes
• Foster teamwork to meet customer needs
• Address employee issues at the team level
• Coordinate and oversee general office activities
• Supervise office services such as mail, messaging, duplicating, filing, word processing, fax, telephone, supplies, order processing, and security

Qualifications

• 2-4 years of experience in document processing with increasing supervisory responsibilities
• High school diploma or equivalent; some college preferred
• Experience in insurance total loss is a plus
• Call center experience is advantageous
• Experience with Five9 Phone system is desired
• Knowledge of auto titling and industry experience preferred
• Experience managing salvage titling and vehicles
• Strong customer service and organizational skills
• Leadership qualities
• Ability to work independently

EEOC

Ritchie Bros. is an equal opportunity employer committed to nondiscrimination in accordance with applicable laws. This position is open to all qualified applicants legally authorized to work in the job location. Candidate selection is managed by Talent Acquisition. Only electronic applications are accepted.