Supervisor, Title Center

Ritchie Bros.; Irmo (SC); On-site; USD 43,000 - 77,000; Full time

Job summary

A leading auctioneer of commercial assets is seeking a Supervisor for their Title Center. The role entails overseeing a team, ensuring compliance with title processing, and maintaining service quality while adapting to a fast-paced work environment. This is a full-time position at a major player in the industry, offering competitive compensation and a dynamic work atmosphere.

Benefits

Medical insurance

Dental insurance

Vision insurance

401k with company match

15 days of PTO annually

Qualifications

• 1 year of customer service and management experience or acceptable combination of education and experience.
• 2+ years State/National vehicle title processing experience.
• Flexibility and ability to adapt to fast-paced culture.

Responsibilities

• Oversees processing team and handles customer issues.
• Ensures processing timelines and compliance with state and federal laws.
• Monitors productivity and efficiency.

Skills

Customer service

Organizational skills

Interpersonal skills

Verbal communication

Written communication

Education

Bachelor’s degree

Job description

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About Us

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

About Us

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

About The Team

As a global company, our corporate teams support billions of dollars in equipment sales every year.

In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives.

Every day your work will make a difference in the way we run our business and the in the way customers interact with us.

Job Description

The Title Supervisor is responsible for the oversight, supervision, and development of a team within the Title Center. In conjunction with the Title Manager, the Title Supervisor ensures Service Level Agreements (SLAs) are met and processing timelines and compliance coincide with applicable state and federal laws.

Responsibilities

• Supervises the processing team and handles all customer issues in the absence of the Title Manager
• Assists Title Manager in the timely and efficient flow of all necessary documents in accordance with applicable codes, processes, and SLAs (Service Level Agreements)
• Audits the assigned team’s workloads, processes, and reports
• Supervises staff and monitors their work to ensure accuracy and completion of tasks
• Monitors productivity and efficiency through the custom dashboards and reports
• Resolve direct reporting employee issues and reaches out to Title Manager and Director of Title Operations as needed
• Assists the TRS team and customers with any DMV questions or processes
• Organizes and leads the team processing large title projects such as duplicate titles, transfers, and registrations
• Monitors and updates the Microsoft TRS Teams application
• Trains new Title Clerks, Title Specialists, and Lead Title Specialists for the assigned team
• Reports staff SLAs and concludes leading factors for missing SLAs
• Provides tools to aid in excellent customer service
• Conducts regular meetings with all department personnel to communicate policies and review issues or opportunities
• Performs other requests/directives issued by the Title Center Manager or Director of Title Operations
  
  

Qualifications

• Bachelor’s degree and 1 year of customer service and management experience or an acceptable combination of education and experience
• 2+ years State/National vehicle title processing experience
• Excellent ability to multi-task and manage competing priorities to meet deadlines
• Strong customer service, organizational, interpersonal, verbal, and written communication skills.
• Flexibility and ability to adapt to a fast-paced culture, changes in the environment, and shifts in priorities

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Construction, Machinery Manufacturing, and Truck Transportation

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