Supervisor, Technical & Show Operations - Universal Horror Unleashed

Universal Orlando Resort; Las Vegas (NV); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation package

Job summary

Universal Orlando Resort in Las Vegas is looking for a supervisor to oversee the technical and show entertainment operations of Universal Horror Unleashed. This role involves ensuring safety, quality, and a positive guest experience while managing a team of technicians.

A background in the entertainment industry with a Bachelor's degree and relevant supervisory experience is preferred. The position requires flexibility with scheduling and a strong knowledge of OSHA standards.

Qualifications

• 1-3 years in a supervisory/lead position preferred.
• 3-5 years in the professional entertainment or themed entertainment industry preferred.
• Ability to effectively communicate with team members and other divisions.

Responsibilities

• Supervise daily operations of technical and show entertainment.
• Train and assess new team members and handle relations issues.
• Ensure safety of operations and alignment with safety standards.

Skills

Expert knowledge of OSHA 1910 and 1926 working standards

Strong knowledge of NFPA, ANSI, and ESTA standards

Leadership and coaching

Education

Bachelor’s degree in a related field

Tools

Technical equipment supervision

Job description

Job Summary

Responsible for the supervision of daily operation of all technical and show entertainment aspects of Universal Horror Unleashed (UHU), ensuring show quality, safety, and a positive guest experience. Oversight of Technicians specializing in Audio, Video, Lighting, Rigging, Staging, Special Effects, and Show Controls. Adheres to OSHA and Universal safety standards, ensuring safety of both guests and employees.

Job Responsibilities

• Supervise daily Technical and Show Entertainment operations; oversee team members in Audio, Video, Lighting, Rigging, Staging, Special Effects, and Show Controls.
• Training new Team Members, assessing performance, handling all Team Member relations’ issues, partnering with Human Resources.
• Technical planning, execution, safety, and quality assurance of all entertainment technical and show operations; troubleshoot system problems and repair in real time during rehearsal or show.
• Effectively communicate necessary information to partnering divisions; support TSAT, GSAT, and safety standard initiatives while aligning across UDX Entertainment.
• Monitor and enforce all policies and procedures governing the safe operation of all technical equipment; participate in UDX and Entertainment guidelines and drive changes due to Standards from EHS, OSHA, and Regulatory commissions.
• Provide leadership, guidance, and coaching to the hourly Technical Entertainment team; document feedback through appropriate Employee Relations channels.
• Manage daily staffing levels of entertainment technicians for both operational and non-operational hour repairs; partner with third party technicians when necessary.
• Participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

Supervisory Responsibility

• Supervises a Non-Exempt team.

Additional Information

• Requires a flexible schedule including late night, weekend, and holiday hours based on business needs.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Certifications, Licenses, Registrations

• Required state certifications including OSHA 30-Hour.
• Must obtain Non-Gaming work card upon employment.

Qualifications

• Expert knowledge of OSHA 1910 and 1926 working standards.
• Strong knowledge of NFPA, ANSI, and ESTA standards is preferred.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

Education

Bachelor’s degree from a four-year college or university in a related field is preferred.

Experience

1-3 years within a supervisory/lead position is preferred; 3-5 years’ experience within the professional entertainment or themed entertainment industry is preferred, or an equivalent combination of education and experience.

Benefits

Competitive compensation package.

Equal Opportunity Employer

Universal Destinations & Experiences is an equal opportunity employer. EOE