Supervisor, Technical Service (Hot Side)

Parts Town; Addison, City of Plattsburgh, Fort Wayne (IL, NY, IN); Sur place; USD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Team member appreciation events and

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay options

Health insurance

401k with match

Employee assistance programs

Paid time off

Paid sick time off

Paid holidays

Paid parental leave

Professional development opportunities

Résumé du poste

Parts Town is seeking a Supervisor, Technical Service (Hot Side) in Addison, IL. The role leads the Inside Service Technician team, coaching staff and driving quality procedures to deliver exceptional customer service.

The team collaborates with other departments to ensure issues are resolved efficiently and professionally. The position requires at least 1 year of leadership experience, strong communication, and robust technical skills.

Qualifications

• 1+ year mentoring, team lead, or supervisor experience.
• Strong organizational, multi-tasking, and computer skills.
• Excellent customer service and communication across settings.
• Strong technical skills with ability to troubleshoot and resolve issues.
• Excellent coaching and interpersonal skills.

Responsabilités

• Supervise daily operations of the Inside Service Technician (hot side) team and coach members.
• Develop and implement quality procedures to ensure high customer service levels.
• Monitor performance, track metrics, and improve processes.
• Collaborate with other departments to meet technical support needs.
• Represent the technical support team to customers, vendors, and stakeholders.

Connaissances

Customer service

Coaching

Technical troubleshooting

Written & verbal English

Outils

CRM software

Description du poste

Supervisor, Technical Service (Hot Side)

Technical ServiceAddison,IllinoisPlattsburgh,New YorkFort Wayne,Indiana

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority . That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat –

• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

The Supervisor, Technical Service , is responsible for supervising the daily operations of the Inside Service Technician (hot side) team, as well as coaching and developing team members . This person will d evelop and implement quality procedures to ensure the highest level of customer service !

A Typica l Day

• Supervise the daily operations of the technical support team : answer customer calls and emails, troubleshoot technical issues, and resolv e customer complaints .
• Coach and develop team members by guiding them on technical support procedures and best practices .
• Develop and implement quality procedures to ensure the highest level of customer service, including : monitoring performance, tracking metrics, and innovating existing processes .
• Effectively c ollaborate with other departments to ensure that technical support needs are met .
• Represent the technical support team to customers, vendors, and other stakeholders .

To Land This Opportunity

• You have at least 1 year of mentorship, Team Lead, or Supervisor experience
• You exhibit stellar organizational skills, multi-tasking skills, and computer skills
• Your customer service skills are top notch – you know how to effectively communicate with customers in a variety of settings.
• You exhibit strong technical skills, including the ability to troubleshoot and resolve technical issues.
• You have excellent coaching and interpersonal skills.
• Your positive attitude is infectious, and you know how to gain trust and respect from your team!
• You can work independently but thrive in a fast paced, deadline-driven, team-oriented environment!
• You’re an all-star communicator and are proficient in both written and verbal English .
• You have a quality, high speed internet connection at home .
• You're available to work M-F between the hours of 8 :00 AM – 4 :30 PM (CST) / 9:00 AM - 5:30 PM (EST) with flexibility as needed .

About Your Future Team

The Technical Service group is a team of experienced, passionate, and dedicated professionals. We have over 500 years of combined experience, but we ’ re constantly learning and growing ! We are a close-knit team that loves collaborating . We ’re not afraid to get our hands dirty, and we’re always willing to go the extra mile . We are also a lot of fun! We frequently challenge ourselves by experiment ing with our foodservice equipment . We ’re the most popular team at lunchtime ( because we know how to cook ) ! If you ’re looking for a passionate team that is always willing to go the extra mile, then the Technical Service group is the team for you !

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $60,018.78-$80,997.56 ($28.86 - $38.94) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

Disclaimer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.