Supervisor, System Operations Training Simulation (Hybrid Schedule)

Eversource Energy; Manchester (NH); Hybrid; USD 136,000 - 151,000; Full time

Job summary

Eversource Energy in Manchester, NH, seeks a Senior System Operations Training Specialist to design and implement transmission and distribution training with an emphasis on simulation technology for CT, MA and NH. The role combines classroom and hands-on instruction, aligned with the Systematic Approach to Training and adult learning principles.

Candidates should have 10 years of electric power experience, a Bachelor's in Electrical Engineering Technology, and a NERC Transmission Operator

Qualifications

• Bachelor’s degree in Electrical Engineering Technology or related discipline.
• 10 years of related experience in electric power distribution, transmission or generation.
• 4 years of experience as System Operator preferred.
• 3 years of experience as trainer in a formalized program preferred.
• One year of experience as a trainer creating and/or administering simulator-based training preferred.
• Strong written and oral communication skills.
• Knowledge of EMS/SCADA/OMS and related tools.

Responsibilities

• Performs analysis, design, development, implementation and evaluation emphasizing the use of simulation technology for System Operations Training.
• Conducts training activities aligned with the Systematic Approach to Training and adult learning principles.
• Plans and presents performance-based training using simulation in CT, MA, NH.
• Coordinates with teams to acquire and configure simulation technology for training.
• Evaluates regulatory changes and updates training materials accordingly.
• Represents Training at meetings and conferences.
• Assists operations in coordinating response to system emergencies.

Skills

Ten years experience

System Operator

Trainer

Simulator training

Communication skills

EMS/SCADA/OMS knowledge

Electrical knowledge

Education

Bachelor’s Degree in Electrical Engineering Technology

Tools

EMS

SCADA

OMS

Job description

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Role and Scope of Position:
This individual develops and implements Eversource transmission and distribution System Operations Training with an emphasis on the use of simulation technology, for CT, MA and NH. Training includes both classroom and on-the-job training and incorporates both conceptual and hands‑on instructional methods.

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to workat least three days in the office, includingTuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to workup to five days

Essential Functions:

• Performs analysis, design, development, implementation and evaluation emphasizing the use of simulation technology, in the context of Eversource System Operations Training.
• Conducts System Operator Training program activities consistent with the Systematic Approach to Training, adult learning principles and training program policies and procedures.
• Plans, develops, schedules and presents performance‑based training utilizing simulation technologies in the context of Eversource System Operations Training in CT, MA and NH.
• Coordinates with internal and external personnel in the acquisition, configuration, updating and utilization of simulation technology to support Eversource System Operations Training in CT, MA and NH.
• Receives and evaluates training requests and presents to System Operations Training management.
• Evaluates procedures, practices and regulatory changes and modifies System Operations Training materials as required.
• Evaluates and recommends vendor provided training content and services.
• Represents System Operations Training at meetings, on committees and at conferences.
• Assists operations management in the coordination of response to system emergencies and participates in event review teams and incident analyses as requested by operations management.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge / Skill:

• Knowledge of electric transmission and distribution system operations.
• Knowledge of functions of the various components that make up the Eversource electric transmission and distribution systems.
• Thorough knowledge of electric system switching and tagging procedures and practices.
• Knowledge of Energy Management System (EMS), Supervisory Control and Data Acquisition (SCADA), Outage Management System (OMS) and other operations support applications
• Thorough knowledge of NERC Reliability Standards, OSHA regulation and other regulatory requirements.
• Knowledge of the Systematic Approach to Training.
• Knowledge of instructional design and adult learning principles.
• Familiarity with learning management systems.
• Proficient with classroom and online presentation technologies.
• Strong presentation skills.
• Strong written and oral communication skills.
• Strong analytical and problem‑solving skills.
• Read and interpret electrical schematic diagrams.
• Communicate and work effectively with personnel at various levels within Eversource, ISO‑NE, ISO‑NE satellites, participant companies, non‑utility generators and neighboring utilities.
• Proficient with Microsoft Office Suite.

Education:

• Bachelor’s Degree in Electrical Engineering Technology or related discipline or an equivalent combination of education and experience.

Experience:

• Total of 10 years of experience including:
• Ten (10) years of related experience in electric power distribution, transmission or generation.
• Four (4) years of experience as a System Operator preferred.
• Three (3) years of experience as a trainer in a formalized training program preferred.
• One (1) year of experience as a trainer creating and/or administering simulator based training preferred.

Licenses:

• Valid motor vehicle operator’s license.
• NERC Transmission Operator or higher certification (or must obtain within 6 months)

Working Conditions:

• Must be available to work emergency storm assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

Please submit a resume with your application.

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Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross‑functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:

$136,220.00-$151,350.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement :

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor