Supervisor System Operations

Puget Sound Energy; Washington (District of Columbia); On-site; USD 88,000 - 212,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) plan

Paid time off

Job summary

Puget Sound Energy in Washington state seeks a Supervisor, System Operations to lead a 24/7 team, ensure timely restoration updates, and coordinate with customers and agencies to resolve issues. The role emphasizes safety and process improvement, with a focus on reliability and regulatory compliance.

The ideal candidate will have leadership experience, strong communication, and the ability to develop staff while managing critical outages and emergency responses.

Qualifications

• Bachelor’s degree in engineering, electro-mechanical technology, or related field is required, or equivalent experience.
• Journeyman certification or equivalent experience preferred.
• Experience leading and developing personnel in a collaborative environment.
• Strong customer relations, problem solving, and conflict resolution skills.
• Comfort with Microsoft Office suite and data reporting tools.

Responsibilities

• Lead and supervise a 24/7 system operations team.
• Ensure timely restoration updates and emergency communication to key customers.
• Coordinate with internal/external stakeholders and agencies to resolve issues.
• Promote safety culture and ensure compliance with regulations and standards.
• Develop training curricula and staff development plans.
• Support 24/7 emergency response and system enhancements.

Skills

Leadership

Project management

Customer relations

Safety leadership

Team building

MS Office

Education

Bachelor’s degree in engineering or related field

Relevant journey level certification

Combination of education and experience equivalent to 5 years

Tools

OMS (Operations Management System)

GIS (Geographic Information System)

DMS

SAP

PCAD

Job description

Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.PSE's Electric Operations team is looking for qualified candidates to fill an open Supervisor System Operations position! Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

The Systems Operations Supevisor plays a key role in Puget Sound Energy's business. They will lead and directly supervise our 24/7 system operations team, ensuring internal key customers get timely, accurate restoration and emergency updates when it matters most. They will research and respond to inquiries, and work closely with customers, other departments, and outside agencies to resolve issues quickly and effectively. This role also plays a key part in collaborative efforts to improve processes and procedures, meet SQIs (Service Quality Index), and drive other key performance indicators and corporate goals forward.

Safety is at the core of everything we do. You'll uphold the safety compliance standards built into PSE's operating and field procedures, while promoting and supporting a culture of total safety across the team.

We hold ourselves to the highest standards—conducting business honestly, ethically, and in line with our core values and Code of Conduct, while ensuring all duties meet regulatory compliance obligations.

All PSE employees are expected to uphold the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities and promote and support a culture of total safety. Additionally, employees need to demonstrate commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. All duties are to be performed in accordance with all regulatory compliance obligations.

This job is considered “safety sensitive” as defined in RCW 49.44.240 and is subject to pre-employment drug screening that includes screening for the presence of marijuana and marijuana metabolites.

Job Responsibilities

Employee Safety, Development & Team Building

• Providing employees with coaching, feedback, and developmental opportunities and building effective teams: Demonstrates a passion for safety. Promotes and supports a culture of total safety including eliminating at-risk behaviors by conducting safety audits and inspections, eliminating hazards and near misses, and attending safety meetings.Sets clear expectations and holds employees accountable for performance as well as safety goals/targets where applicable.Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions. Ensures required training is successfully completed.Challenges and inspires employees to achieve business results.Accountable to ensure employees adhere to legal and operational compliance requirements, as well as safety standards.Conducts and ensures the completion of performance reviews.Provides coaching, direction and leadership support to team members in order to achieve employee, business, customer, and safety results. Promotes safe work practices to achieve safety requirements and goals.Ensures all work performed is compliant with state and federal regulations, NERC (North American Electric Reliability Corporation) standards, PSE operating standards, field procedures, and applicable collective bargaining agreements.Coordinates with EFR (Electric First Response), service providers, and engineers on emergency restoration efforts.Establishes and maintains effective work relationships with internal and external clients, including service providers.Provides distribution system technical expertise with decision making, issue resolution/problem solving, and work schedules.Facilitates the use of the OMS through report generation, problem resolution, and extraction of data.Works with internal groups, to determine data needs, and the production of data and system reports.Provides daily audits of OMS to ensure data integrity and data clean up.Distributes outage and operations reports, including the Daily Vital Signs reports.Participates in testing of system enhancements.Investigates system logs and operation tools to resolve complex issues.Supports the development of system enhancements and process improvements.Provides computer and technology assistance to System Operators.Identifies training needs and process gaps.Supports the development of Operator training curriculum, and scheduling.Determines staff training requirements, testing, and scheduling.Investigates DMS (Distribution Management System) data logs, circuit maps and operation tools to reslove complex issues.Works collectively with the customer service group in response to customer complaint, inquires, and escalated calls.Provides information, as required, to key stakeholders and internal clients.Attends monthly regional electric safety and service provider meetings.Participates in and supports 24/7 emergency response and restoration efforts as needed.Fills in for System Operations Manager as needed.Performs other duties as assigned.

Minimum Qualifications

Bachelor’s degree in engineering, electro-mechanical technology, or related degree; relevant journey level certification; or combination of education and relevant experience equivalent to 5 years utility/business relevant work including financial management, operations and/or planning.Prior leadership and/or project management experience.Working knowledge of electric operations day to day activities and understands electric distribution system configurations.Working knowledge of electrical engineering designs and specifications.Knowledge of electirc distribution and transmission system.Demonstrated ability to make decisions in a real-time environment with regard to customer service and safety to the public, company and/or contractor personnel and equipment.Excellent customer relations skills, including problem solving and conflict resolution.Demonstrated skills leading and developing personnel in a collaborative work environment and managing projects.Demonstrated safety leader.Strong teamwork, coaching, and organizational skills and an aptitude for process improvement.Demonstrated experience in collaborating with a wide range of internal and external customers.Ability to work independently and with teams.Strong business acumen including the ability to organize/prioritize/evaluate work and within budget constraints.Excellent communication skills, both verbal and written.Proficiency with MS Office suite.Availability to respond to emergencies, such as outages and storm events, on a 24/7 basis.

Desired Qualifications

Prior operational field experience in specific area of supervision (such as lineman, service lineman, wireman, relay technician, system operator, meterman, substation, EFR or distribution engineering).5 years’ experience with OMS and/or GIS (Geographic Information System).Knowledge of OMS, SAP, PCAD and DMSExperience working in a unionized environment

Additional Information

At PSE, we value our employees and provide them with opportunities to excel. We offer a competitive and comprehensive total rewards package. To learn more about why PSE is a great place to work, see our Employee Value Proposition , which highlights our commitment to employee growth, work-life balance, and meaningful career opportunities in the energy sector.

The pay range for this position is$87,800.00-$212,300.00, and this position is eligible for annual goals based incentive bonuses.

PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year.Detailed benefit overviews can be found on our Career page

Why Work For Us (pse.com)

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.

Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.

Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at or .