Supervisor Store Support

Cracker Barrel; Lebanon (TN); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical, Rx, Dental and Vision

Life Insurance

Paid Vacation

401k Plan

Employee Stock Purchase Program

35% Discount on Food

Tuition Reimbursement

Job summary

Cracker Barrel is seeking a dedicated individual to join their Store Support Center team. In this role, you will supervise staff, monitor service levels both in stores and for remote users, and administer budget effectively.

Your ability to develop relationships across departments and adhere to ITIL standards is essential. As part of the Cracker Barrel team, you will be rewarded with competitive salary and benefits starting from day one, including medical, dental, and vision coverage.

Qualifications

• Help desk experience in a similar environment.
• Strong organizational skills.
• Ability to learn and adapt to changing technology.

Responsibilities

• Supervises staff.
• Monitors service levels for stores and remote users.
• Administers budget.
• Develops relationships with other departments.

Skills

Customer service skills

Teamwork

Leadership abilities

Analytical skills

Problem solving

Communication skills

Adaptability

Education

Bachelor of Science / Bachelor of Arts degree

Tools

ITILV4

Software and hardware systems

Job description

They say you are the company you keep - and at Cracker Barrel, we take that seriously. At the Store Support Center, we’re in the business of serving those who serve our guests. Whether you’re designing solutions, telling our story, or setting our teams up for success, your work makes a difference every single day. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here...we’re all in good company.What You'll Do - You'll Make the MomentSupervises staffMonitors service levels for stores and remote usersMonitors productivity metricsAdministers budgetDetermines technologies and tools to provide best serviceDevelops relationships with other departmentsCreates and maintains internal processes in line with ITIL standards.Bachelor of Science / Bachelor of Arts degree or equivalent experience. Help desk experience in a similar environment.ITILV4 (Preferred)Knowledge of software and hardware systems.Excellent customer service skills.Teamwork and collaborative skills.Ability to learn and adapt to changing technology.Excellent written and oral communication skillsStrong organizational skillsDemonstrated leadership abilitiesExcellent analytical, problem solving, and decision making skillsExperience providing excellent customer service using ITIL methodology.Focus on YouWe're all about making sure you're taken care of too. Here's what's in it for you:Good Work Deserves Good Pay: Competitive Annual Salary | Annual Bonus OpportunitiesSupport That Goes Beyond the Clock: Medical, Rx, Dental and Vision Benefits on Day 1| Life Insurance and Disability Coverage | Paid Vacation/Employee Assistance ProgramGrow and Thrive Your Way: Business Resource Groups | Tuition Reimbursement | Professional DevelopmentCulture of Belonging: Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us togetherInvest in Your Future: 401k Plan with Company Matching Contributions at 90 days | Employee Stock Purchase ProgramMore Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!A Little About UsSince 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more - somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots - always serving up more than a meal.See for yourself. Apply now.Cracker Barrel is an equal opportunity employer.Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law.