Supervisor, Staff Counsel Law Office

AmTrust Financial Services Inc.; Woodland (CA); Hybrid; USD 70,000 - 107,000; Full time

Benefits offered by this job

Medical & Dental Plans

Life Insurance

401k Savings Plans

Paid Time Off

Job summary

AmTrust Financial Services Inc. is seeking a seasoned Legal Operations supervisor to oversee support staff for in-house Litigation offices. You will ensure deadlines and compliance requirements are met while aligning with AmTrust's mission, vision, and values.

You will lead process improvements, coach staff, and collaborate with attorneys, claims partners, and clients to deliver high-quality services and maintain data integrity across the document management platform.

Qualifications

• Minimum 10 years of experience in private or corporate law offices supporting multiple attorneys.
• Ability to travel between office locations.
• Interpersonal skills to develop relationships with Legal Operations, Managing Counsel, Attorneys, Clients and Opposing Counsel.
• Strong listening and communication skills to convey information clearly.
• Experience preparing pleadings such as Declarations of Readiness to Proceed, Panel Requests, Pleadings, Objections, Proof of Services, and scheduling calendars.
• High level of expertise with EAMS and public search for party/injury information.

Responsibilities

• Reinforce standard operating procedures and ensure operational consistency.
• Lead and coach assigned staff; manage performance.
• Understand attorney needs and provide high-quality services to exceed expectations.
• Collaborate with peers to share processes and best practices.

Skills

10+ years

Travel

Interpersonal skills

Listening

Pleadings prep

EAMS expertise

Communication

Education

College degree

Insurance-related background

Tools

EAMS

Job description

Overview

Supervises and manages the work of Legal Operations support staff in supporting in‑house Litigation offices under the direction of Legal Operations leadership. Ensuring deadlines and other compliance requirements are met is critical to avoid our clients/insureds/Company is receiving sanctions and unnecessary litigation. Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization.

Responsibilities

• Reinforce standard operating procedures, adherence, engagement, and operational consistency, upholds ethical standards and fulfills commitments while maintaining high levels of work output.
• Takes a positive approach to tackling work and embraces change; invites feedback relating to performance and deals constructively with criticism.
• Understands attorney needs and takes action to provide high‑quality products and services to exceed expectations.
• Collaborates with peers on processes and best practices; applies and coaches direct reports on process, practices and expectations.
• Ensures data integrity is preserved via the document management platform and work is performed in a timely and accurate basis meeting deadlines.
• Communicates with Claims partners, clients, witnesses, court, opposing counsel, vendors and other team members in a timeline and effective manner, ensuring direct reports maintain high standards of communication.
• Uses judgment and critical thinking to identify, troubleshoot and resolve day‑to‑day technical and operational problems and procedures, impacts the quality, efficiency and effectiveness of own team and its contribution to the department.
• Shows appreciation for how others are feeling and listens attentively; works well within a team, acknowledging people’s different needs and valuing the positive contribution each person makes.
• Conveys a clear sense of self‑confidence and belief in own capacity to influence future events; works well under pressure, staying calm and composed; deals with emotional individuals and disagreements effectively.
• Instills confidence and trust by demonstrating dependability and reliability.
• Demonstrates an understanding of the organization and its offerings; leverages organizational values in how work is accomplished.
• Responsible for selection, coaching, training and performance management of assigned employees.
• Performs other functionally related duties as assigned.

Qualifications

Required:

• Minimum of 10 years of experience working in private or corporate law offices supporting multiple attorneys
• Ability to travel between Office locations.
• Interacts well with others, quickly establishing rapport; gains recognition for achievements and accomplishments.
• Ability to work in fast paced and changing environment, willingness to learn and adjust to achieve business goals while leading others.
• Strong listening and communication skills.
• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships with Legal Operations, Managing Counsel, Attorneys, Clients, Co‑workers, and Opposing Counsel.
• Experienced in preparation of pleadings including, but not limited to Declaration of Readiness to Proceed, Panel Requests, Pleadings, Objections, Proof of Services, scheduling and maintaining calendars, etc.
• High level of expertise of EAMS and the Public Search for party/injury information

Preferred:

• Specific line of business experience defense preferred
• Experience leading others
• College degree and/or equivalent experience in insurance or related field

The expected salary range for this role is $70,300-$107,000/year.

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.