Supervisor - SSC Billing TK Elevator Corporation

TK Elevator; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

Paid vacation

Paid holidays

Parental leave

Tuition reimbursement

Employee Assistance Program

Job summary

TK Elevator in Atlanta, GA, seeks an experienced Supervisor- SSC Billing to lead a billing team and ensure accurate invoice generation for large-volume projects. The role involves supervising staff, optimizing processes, and collaborating with regional and branch teams on contract billing.

The ideal candidate has 3+ years in large-volume billing, 1+ year with Oracle ERP, and a background in construction. The company offers a comprehensive benefits package and a supportive work environment.

Qualifications

• 3+ years of large volume billing experience or equivalent with a college degree.
• 1+ year of Oracle or other ERP system experience.
• Construction industry experience is preferred.

Responsibilities

• Supervises a staff of billing coordinators including approving time and attendance, disciplinary measures, coaching, performance reviews, and skill development.
• Oversees invoice processing for New Installation and Modernization projects for the assigned geography; ensures booking, billing, ordering, reviewing and closing.
• Collaborates with Region and Branch personnel to assist with contract billing restrictions.
• Reviews under/overbilling reports and seeks opportunities for additional billing terms.
• Generates monthly finance reports on stalled under-billed jobs.
• Acts as back-up for team members during vacations or high-volume periods.
• Develops processes and drives SOPs aligned with corporate standards and SLAs.
• Coordinates with other shared services teams to standardize procedures.
• Interfaces with customers regarding elevated billing issues.

Skills

Supervisory skills

Billing operations

Oracle ERP

Large volume billing

Coaching/mentoring

Team collaboration

Education

Bachelor's degree

Tools

Oracle ERP

Job description

Who we are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE – Move Beyond.

Supervisor- SSC Billing

TK Elevator is currently seeking an experienced Supervisor- SSC Billing in Atlanta, GA.

Responsible for supervising the billing function and staff ensuring timely and accurate generation of invoices.

ESSENTIAL JOB FUNCTIONS:

• Supervises a staff of billing coordinators including approving time and attendance, disciplinary measures, coaching, performance reviews, and skill development.

• Oversees the invoice processing of New Installation and Modernization projects for assigned geography. Ensures jobs are booked, billed, ordered, reviewed and closed in an efficient and effective manner.

• Works with Region and Branch personnel to assist with contract billing restrictions.

• Review of under/overbilling report and seek out opportunities for additional billing terms

• Generate monthly reports for finance regarding stalled under billed jobs

• Acts as back-up for team members during vacation and/or high-volume work efforts.

• Develops processes and drives best practices that align with corporate standard operating procedures, ensuring adherence to department SLA and SOPs.

• Collaboration and standardization of procedures with other shared services teams,

• Interface with customers regarding elevate billing issues

• Perform other duties as assigned.

EDUCATION & EXPERIENCE:

• 3+ years’ experience in large volume billing or similar industry experience and college degree; or equivalent combination of education and experience

• 1+ year of Oracle or other ERP system experience

• Previous Construction Industry experience preferred

• Ability to effectively supervise team members and work as a member of that team and organize work activities for other members of that team

• Demonstrated coaching/mentoring skills and issue management problem solving skills

What makes us special

At TK Elevator, we offer more than just a role, we offer a place to grow, thrive, and make an impact.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Important note:

TK Elevator is committed to a prejudice-free and diverse working environment with equal opportunities. We welcome applications from everyone we continently work towards an inclusive and barrier-free reality. Please do reach out to us and we will work on individual solutions tailored to you.

TKE – Move Beyond