Supervisor, Specialty Testing Denial Management / Appeals - HYBRID

LCH Lab. Corp. of America Holdings; Burlington (NC); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

STD/LTD

401(k)

PTO/FTO

Tuition Reimbursement

Employee Stock Purchase Plan

Job summary

Labcorp Genetics seeks a Specialty Testing Denial Management / Appeals Supervisor to lead a team resolving insurance claim denials, underpayments, and reimbursement issues. Hybrid role with three in-office days in Burlington or Durham, NC and two remote days per week.

The Supervisor drives performance, staffing, quality, and timely appeals, partnering with cross-functional teams to improve cash collections and payor workflows.

Qualifications

• 2–5+ years in healthcare revenue cycle operations.
• Experience managing denial management, appeals, and reimbursement recovery.

Responsibilities

• Supervise Denial Management Billing Specialists and staff.
• Monitor performance and conduct evaluations.
• Lead recruitment, onboarding and development activities.
• Oversee denial review, prioritization and submission of appeals.
• Ensure compliance with payor policies, CMS and HIPAA.

Skills

Denial management

Leadership

Staff coaching

Process improvement

Payor requirements

Education

Associate degree

High school diploma

Tools

XIFIN RPM

XIFIN BI

Microsoft Office

Billing platforms

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care.

Specialty Testing Denial Management / Appeals Supervisor – Hybrid

Work Schedule: Monday – Friday; 8:00am-5:00pm EST (flexible) This hybrid position offers a balanced schedule of three in-office workdays at our Burlington or Durham, NC locations and two remote workdays per week, supporting both collaboration and flexibility.

Labcorp Genetics has an opportunity for a Specialty Testing Denial Management / Appeals Supervisor. This position provides direct leadership and operational oversight for a team responsible for resolving insurance claim denials, underpayments, and reimbursement issues. The Supervisor is accountable for team performance, staffing, quality, productivity, compliance, employee development, and the timely submission and follow-up of appeals. The Supervisor uses operational data and payor trends to establish priorities, remove barriers, strengthen workflows, and improve cash collections. This role partners with leadership and cross-functional stakeholders to implement sustainable solutions for complex specialty testing reimbursement challenges, including genetic, molecular, and oncology testing.

Job Responsibilities:

• Supervise, coach, and support Denial Management Billing Specialists and other assigned staff.
• Establish performance expectations, monitor accountability, and address performance outcomes.
• Conduct one-on-one meetings, team huddles, coaching sessions, and performance discussions.
• Complete performance evaluations and employee development plans.
• Participate in recruiting, interviewing, hiring, onboarding, training, cross-training, succession planning, and retention activities.
• Assess staffing and capacity requirements, manage schedules, approve time-off requests, and elevate resource risks impacting operational performance.
• Oversee the review, analysis, prioritization, preparation, submission, and follow-up of denied and underpaid insurance claims.
• Ensure appeals are completed accurately, timely, and with required supporting documentation.
• Serve as the primary escalation point for complex claims, coverage, coding, billing, reimbursement, and payor issues.
• Monitor performance against key operational metrics including productivity, quality, aging, appeal turnaround time, overturn rate, inventory management, and cash collections.
• Ensure adherence to payor policies, contractual requirements, standard operating procedures, internal controls, HIPAA regulations, CMS guidelines, Medicare requirements, Medicaid requirements, and other applicable regulations.
• Conduct workflow, documentation, and performance audits.
• Implement corrective actions, education plans, and operational controls to reduce errors and compliance risks.
• Analyze denial trends and root causes by payor, procedure code, diagnosis code, testing type, workflow, location, and other operational attributes.
• Develop and implement denial prevention and reimbursement recovery strategies.
• Lead process improvement initiatives designed to reduce avoidable denials, improve appeal success rates, accelerate reimbursement timelines, and increase cash collections.
• Prepare and present operational performance updates, trends, risks, and recommendations to leadership.
• Partner with Billing, Coding, Prior Authorization, Reimbursement, Client Services, Laboratory Operations, Compliance, IT, and payor-facing teams to resolve systemic reimbursement issues.
• Support technology and workflow implementations through business requirements gathering, user acceptance testing, change adoption activities, and post-implementation monitoring.
• Develop and maintain standard operating procedures, job aids, escalation processes, and training materials.
• Escalate operational, compliance, staffing, payor, and financial risks with recommended mitigation strategies.
• Perform additional departmental initiatives and responsibilities as assigned.

Minimum Qualifications:

• Associate degree with 3 or more years of experience in healthcare revenue cycle operations; or High school diploma with 5 or more years of experience in healthcare revenue cycle operations.

Preferred Qualifications:

• 5 or more years of experience in healthcare revenue cycle operations, including insurance claims processing, reimbursement, collections, or accounts receivable management.
• 3 or more years of experience managing insurance claim denials, appeals, underpayments, and reimbursement recovery activities.
• 2 or more years of people leadership experience with responsibility for employee coaching, performance management, workload distribution, staffing oversight, and employee development.
• Experience working with Medicare, Medicaid, commercial payors, insurance claim adjudication processes, appeal submissions, and reimbursement workflows.
• Experience using revenue cycle management systems, billing platforms, reporting tools, and Microsoft Office applications.
• 3 or more years of leadership experience managing healthcare revenue cycle, denial management, appeals, billing, or reimbursement teams.
• 3 or more years of experience with medical billing, insurance claims processing, and Explanation of Benefits (EOB) review activities.
• 2 or more years of experience using XIFIN RPM and XIFIN Business Intelligence reporting tools.
• 2 or more years of experience supporting reimbursement activities for genetic testing, molecular testing, oncology testing, or specialty laboratory services.
• Experience supporting Medicare, Medicaid, and commercial payor reimbursement for laboratory testing services.
• Experience leading revenue cycle process improvement initiatives, system implementations, workflow redesign projects, or change management programs.
• Experience supporting Labcorp Genetics and/or Labcorp Oncology billing and reimbursement operations.

Additional Job Standards:

• Demonstrated leadership practices involving coaching, delegation, conflict resolution, performance discussions, and employee development.
• Knowledge of denial management methodologies, appeals processes, payor requirements, reimbursement methodologies, and healthcare revenue cycle practices.
• Knowledge of operational and financial performance metrics, denial trend analysis, and root cause investigation techniques.
• Effective verbal, written, and presentation communication with employees, leadership teams, providers, clients, payors, and cross-functional stakeholders.
• Sound judgment when addressing employee matters, operational risks, compliance concerns, and business decisions.
• Project management and organizational skills for managing multiple priorities in a fast-paced environment.
• Focus on accuracy, quality, compliance, customer experience, and financial performance outcomes.
• Experience working collaboratively across operational, clinical, compliance, and technology teams.
• Commitment to fostering an inclusive, accountable, service-oriented, and continuous improvement culture.

Application Window Closes:

11/16/2026

Benefits:

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.

Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

For more information about how we collect and store your personal data, please see our Privacy Statement.

Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. Here, you can join our nearly 70,000 employees, serving clients in more than 100 countries, as we work together to transform approaches to patient care.