Supervisor, Specialty Operations

Cetera Financial Group; Saint Cloud (MN); On-site; USD 71,000 - 111,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k)

Job summary

Cetera Financial Group is seeking an Operations Supervisor for the St. Cloud, MN office. You will lead an Advisory Billing & Reporting team, drive process improvements, and ensure SLAs and quality standards are met to deliver exceptional service to advisors and financial professionals.

The role requires strong leadership, FINRA licensing familiarity, and extensive experience in financial services. Supervision of a team and collaboration with cross-functional partners are key elements of this

Qualifications

• Experience in customer service or operations in the financial industry.
• Experience leading a team and working with advisory offices.
• Proficiency in Microsoft Office and strong verbal/written communication.

Responsibilities

• Lead and manage an Advisory Billing & Reporting team to meet metrics and deliver high quality service for advisors and BDs.
• Identify process issues, analyze them, and provide timely improvement recommendations.
• Ensure SLAs and Quality standards are met by developing strategy to address misses.
• Partner with the QC/Escalation lead to identify issues and fixes.
• Host daily kick-off and wrap-up meetings to review metrics and adjust work distribution as needed.
• Provide development and daily task coaching to team members.

Skills

Operations experience

Customer service

Financial industry experience

Team leadership

Microsoft Office

Verbal and written communication

Professional demeanor

Pressure management

Relationship building

Bachelor's degree

Advisor office experience

FINRA SIE licensing

Broadridge/Schwab/Fidelity/Pershing/En

Education

Bachelor’s degree

High School diploma or equivalent

Tools

Orion

Envestnet

Broadridge

Schwab

Fidelity

Pershing

Job description

Job Description

Cetera Financial Group is currently seeking an Operations Supervisor for our company’s office located in St. Cloud, MN. This is an outstanding opportunity to provide influential leadership for our growing brokerage operations team!

Core Responsibilities

• Leadand manage an Advisory Billing & Reporting team to ensure that all processes, guidelines and requirements are achieved, key metrics are met or exceeded, and all team members work collectively to create a high quality customer service experience for our advisors and BDs.
• Identify process issues/concerns, analyze issues and provide insightful and timely recommendations for improvement.
• Ensure all employees understand and achieve SLAs and Quality standards by developing a strategy for addressing misses in either of these areas.
• Partner with the QC/Escalation lead to identify any issues and determine a fix strategy.
• Host daily kick-off and wrap-up meetings with your team(s) to review the daily metrics and make any process improvements and work distribution adjustments as needed.
• Meet with your employees regularly and remove barriers and stumbling blocks that inhibit effective employee and organizational performance.
• Act as a liaison with externalvendors as well as internal departments andbusiness leadersto build strong partnerships.
• Identify, interview and hire candidates for open positions.
• Partner with the training coordinator to identify key skills required for all new employees as part of achieving proficiency in their roles.
• Contribute to and cultivate a culture of compliance while focusing on risk avoidance and mitigation.
• Monitor and enforce policies/procedures with the business unit.
• Oversee and give input for the Formal Written Supervisor Procedures (WSP-s) as well as update them as needed as systems, policies, & procedures change.
• Providing development and daily task coaching to their respective team.
• Provide training to teams as necessary
• Recognize when new processes/policies need to be communicated to field users and work with SMEs and Marketing to publish content for internal & field users
• Prepare and present applicable information to governance committees as needed to support your business unit
• Monitor team key performance and metrics reporting
• Participate in the hiring process for new associates on their team.
• Other duties as assigned.

Required Knowledge, Skills, And Abilities

• Experience in customer service or operations.
• Experience in the financial industry
• Experience leading a team.
• Proficiency in Microsoft Office suite.
• Strong verbal and written communication.
• A friendly and professional demeanor.
• Ability to work quickly under pressure and self-motivated.
• Ability to build relationships and influence peers
• Bachelor’s degree
• Prior experience working in an advisor office
• Licensing (SIE or other FINRA Licensing)
• Familiarity with Broadridge/Schwab/Fidelity/Pershing in systems like Orion and Envestnet

Minimum Required Education & Experience

• High School diploma or equivalent
• 5 years of related experience in financial service, operations or customer service
• 1 year of supervisory or team leadership experience

Travel Requirements

Up to 20%

Compensation

The base annual salary range for this role is $71,000 - $111,000, plus a competitive performance-based bonus. Base annual salary depends on a wide array of factors, including but not limited to skill set, years and depth of experience, certifications, and location. Base annual salary may also differ significantly due to geography and cost of labor consideration.

About Us

Cetera Financial Group ® (Cetera) is a leading network of independent retail broker-dealers and registered investment advisers empowering the delivery of objective financial advice to individuals, families, and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is one of the largest independent financial advisor networks in the nation and a leading provider of retail services to the investment programs of banks and credit unions.

Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support, and innovative technology.

Cetera Financial Group (Cetera) is a network of independent retail firms, including those that are members of FINRA/SIPC: Cetera Advisors LLC; Cetera Wealth Services, LLC (formerly known as Cetera Advisor Networks); Cetera Investment Services LLC (marketed as Cetera Financial Institutions or Cetera Investors); and Cetera Financial Specialists LLC. Entities registered as investment advisers with the Securities and Exchange Commission include Cetera Investment Management LLC and Cetera Investment Advisers LLC. Cetera's principal office is located at 655 W. Broadway, 11th Floor, San Diego, CA 92101. Avantax Planning Partners, Inc. is an SEC registered investment adviser within the Aretec Group, Inc. (dba Cetera Holdings, an affiliate of Cetera). All the referenced entities are under common ownership.

What We Give You In Return

• Inclusive health, dental, vision, and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
• Easy access to mental health benefits to meet our team members and their families where they are.
• 20+ days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
• 401(k) savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
• Paid parental leave to support all team members with birth, adoption, and fostering.
• Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
• Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.
• Paid caregiver leave to provide time away from work when caring for an ill or recovering family member.
• Additional benefits such as an Employee Assistance Program (EAP), identity theft protection (LifeLock), pet insurance, and other voluntary benefits to provide extra peace of mind

Agencies please note

this recruitment assignment is being managed directly by Cetera’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.

Please review our Workforce Privacy Policy for further details on what information we collect and the purposes for collection.

Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.