Senior Service Professional

Cetera Financial Group; El Segundo (CA); Hybrid; USD 37,195 - 46,838; Full time

Job summary

Cetera Financial Group is seeking a Senior Service Professional in El Segundo, CA, to join our Service Experience team. This role emphasizes delivering world-class customer service, guiding advisors and clients from intake to resolution, and using CRM tools for accurate case tracking.

Hybrid work is possible after training. The ideal candidate excels in communication, organization, and problem solving, with a passion for high-quality service and experience processing financial transactions.

Qualifications

• High school diploma or GED required.
• Minimum 1 year’s applicable experience in a client-facing role.
• Experience with MS Office tools.
• Licensing (if applicable) may be required.
• Strong communication,Organization, and attention to detail are essential.
• Ability to manage multiple tasks and adapt in a fast-paced environment.

Responsibilities

• Cultivate connections with advisors, teams, and clients to foster relationships.
• Serve as primary contact for advisors’ clients, guiding them end-to-end.
• Assist with brokerage operations, accounts, and transactions, from setup to servicing.
• Provide training to clients/advisors and share knowledge with peers as needed.
• Support complex cases and escalations from Service Professionals.
• Record service requests in our CRM and ensure timely follow-up.
• Utilize advanced technologies to improve advisor productivity.

Skills

Communication skills

Organization

Attention to detail

Analytical thinking

Multi-tasking

Adaptability

Empathy

Active listening

Team player

Customer service

Processing financial transactions

Education

High School Diploma or GED

1 year’s applicable experience

1 year of MS Office tools experience

Tools

Orion

Envestnet

Schwab/Fidelity/ Pershing licensing (if applicable)

MS Office

Job description

Cetera is currently seeking a Senior Service Professional for our Service Experience team located in El Segundo, CA. This is a unique opportunity to join our team in providing operational support and world-class customer service to our clients. There is potential for this to be a hybrid role based on a successful training period.

Core Responsibilities:
•Cultivating meaningful connections with advisors, their teams, and clients to foster continuing relationships.
•Establishing oneself as the primary point of contact for advisors’ clients, providing comprehensive guidance throughout their journey, assuming responsibility from inception to successful resolution
•Proficiently addressing queries regarding brokerage operations, advisory accounts, and direct business, spanning from assisting with new account setup to managing transactions and servicing requirements.
•Empowering advisors with exceptional support, harnessing innovative technologies to optimize their productivity and achievements.
•Efficiently utilize our advanced CRM tool to meticulously record and track service requests, ensuring prompt and accurate follow-up.
•Provide in person/virtual training to clients and advisors, as well as utilize experience to provide training to peers on complex topics as necessary.
•Able to assist with complex cases and escalations from Service Professionals
•Other duties as assigned.

Required Knowledge, Skills, and Abilities:
•Strong communication skills
•Organizational skills
•Attention to detail
•Analytical thought processor
•Ability to multi task
•Adaptable to change in a fast-paced environment
•Courteous and empathetic to client concerns
•Superior listening skills
•Positive role model to colleagues
•Team player attitude
•Energetic and results-oriented
•Demonstrate a real passion for providing a high level of customer service
•Processing Experience: Prior experience in processing financial transactions such as journals, distributions, and check requests are highly desirable.

Desired Knowledge, Skills, and Abilities:
•Call Center experience
•Demonstrated experience delivering excellent problem resolution, organizational and follow-up skills
•Familiarity with Schwab, Fidelity or Pershing in systems like Orion and Envestnet
•Licensing (SIE or other FINRA Licensing)

Minimum Required Education & Experience:
•High School Diploma or GED
•1 year’s applicable experience
•1 years of experience with MS Office tools
•Licensing (if applicable)

Travel Requirements: No Travel Required

Compensation:
The salary range for this role is $27.40 - $34.61 plus a competitive performance-based bonus. Compensation packages are based on a wide array of factors unique to each candidate, including but not limited to a skill set, years and depth of experience, certifications, and specific office location. Compensation ranges may differ in differing locations due to the cost of labor considerations.

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About Us

About Us

What we give you in return:

Not many teams can say that they support people’s dreams coming to life. We happen to do that every day. And as important as we know your career is, we recognize that there’s a whole lot more to life. To ensure that our employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including:

• Inclusive health, dental, vision, and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
• Easy access to mental health benefits to meet our team members and their families where they are.
• 20+ days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
• 401(k) savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
• Paid parental leave to support all team members with birth, adoption, and fostering.
• Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
• Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.
• Paid caregiver leave to provide time away from work when caring for an ill or recovering family member.
• Additional benefits such as an Employee Assistance Program (EAP), identity theft protection (LifeLock), pet insurance, and other voluntary benefits to provide extra peace of mind

About Cetera

Cetera Financial Group ® (Cetera) is a leading network of independent retail broker-dealers and registered investment advisers empowering the delivery of objective financial advice to individuals, families, and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is one of the largest independent financial advisor networks in the nation and a leading provider of retail services to the investment programs of banks and credit unions.

Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support, and innovative technology.

Cetera Financial Group (Cetera) is a network of independent retail firms, including those that are members of FINRA/SIPC: Cetera Advisors LLC; Cetera Wealth Services, LLC (formerly known as Cetera Advisor Networks); Cetera Investment Services LLC (marketed as Cetera Financial Institutions or Cetera Investors); and Cetera Financial Specialists LLC. Entities registered as investment advisers with the Securities and Exchange Commission include Cetera Investment Management LLC and Cetera Investment Advisers LLC. Cetera's principal office is located at 655 W. Broadway, 11th Floor, San Diego, CA 92101. Avantax Planning Partners, Inc. is an SEC registered investment adviser within the Aretec Group, Inc. (dba Cetera Holdings, an affiliate of Cetera). All the referenced entities are under common ownership.

Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.

Agencies please note: this recruitment assignment is being managed directly by Cetera’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.

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