Supervisor Specialty DRCC

The American National Red Cross; Northern (KY); Hybrid; USD 53,000 - 77,000; Full time

Job summary

The American Red Cross seeks a Supervisor to lead call center staff, grow the donor base, and analyze operational data to meet fundraising goals. The role emphasizes coaching, performance evaluation, and strategy execution within a compassionate, mission-driven environment.

Salary ranges from $53,000 to $77,000 and vary by geographic location. The organization is an Equal Opportunity employer, offering competitive benefits and career growth within a humanitarian network.

Qualifications

• Bachelor's degree required.
• Minimum 3 years of related experience or equivalent combination of education and related experience required.
• 1 year of lead or supervisory experience.
• Ability to work on a team.
• Knowledge of group dynamics, direct sales, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is required.
• Excellent organizational skills and the ability to handle multiple priorities effectively, assimilate information quickly, analyze problems and recommend appropriate solutions.
• Excellent verbal and written communication skills, including training and presentation skills is required.

Responsibilities

• Supervise call center staff, evaluate calls and grow the donor base to improve team performance and drive achievement of collection goals.
• Implement recruitment strategies and assist in analysis of operational data.
• Provide support, development and/or leadership guidance to all volunteers.
• Oversee recruitment plans and programs to ensure achievement of goals.
• Coordinate with regional and national teams to support efficient donor recruitment and retention.

Skills

Call center supervision

Donor base growth

Recruitment strategies

Operations data analysis

Volunteer leadership

Education

Bachelor's degree

Job description

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us—Where your Career is a Force for Good! Job Description: Joining the American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW (Job Overview)

Supervise call center staff, evaluate calls and grow the donor base to improve team performance and drive achievement of collection goals. Implement recruitment strategies and assist in analysis of operational data. Provide support, development and/or leadership guidance to all volunteers.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities)

• Ensure achievement of goals with focus on multiple specialized product types and assist with budget planning to drive efficient utilization of financial resources.
• Assist with donor base growth and retention, including educating community group and monitoring donor campaigns to ensure consistency and identify trends that impact productivity/goal achievement.
• Determine and monitor calling priorities and assignments and initiate contingency actions during call shifts to ensure achievement of goals.
• Monitor and evaluate individual telerecruiter calls against a defined set of standards, identifying and assigning training needs.
• Supervise assigned staff, including performance evaluations, disciplinary actions and input into hiring and firing decisions, and providing coaching to telerecruiters according to identified needs.
• Oversee the implementation of region, division and national recruitment plans and programs to ensure achievement of goals.
• Serve as creative and operational resource to recruitment staff to support efficient, smooth collections operations.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications)

Bachelor's degree required. Minimum 3 years of related experience or equivalent combination of education and related experience required. 1 year of lead or supervisory experience. Ability to work on a team. Knowledge of group dynamics, direct sales, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is required. Must possess excellent organizational skills and the ability to handle multiple priorities effectively, assimilate information quickly, analyze problems and recommend appropriate solutions. Excellent verbal and written communication skills, including training and presentation skills is required. *Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

Physical Requirements

The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer and applicable software for sustained periods of time.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

PAY INFORMATION

The salary range for this position is: $53,000 - $77,000. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have, and comparison to other employees already in this role.

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining ranks with welcoming team members who are elite, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with generous compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.