Supervisor - Specialized Lincoln Park - Chicago, IL

Specialized Retail Midwest LLC; Chicago (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive health care

Dental

Vision

401(k) with match

Parental leave

Employee discounts

Job summary

Specialized Lincoln Park is seeking a proactive Supervisor to lead the store team, engage riders, and deliver exceptional service. You will be the on-floor host, mentor, and brand advocate, ensuring seamless operations and outstanding rider experiences.

Ideal candidates bring bike retail exposure, strong communication, and the ability to work weekends. This role emphasizes customer care, teamwork, and achieving store sales goals in a fast-paced environment.

Qualifications

• Experience in bike shop or specialty retail preferred.
• Strong communication and customer service skills.
• Ability to lead a team and assist customers.

Responsibilities

• Deliver world-class rider-service to ensure sales and rider satisfaction.
• Engage with riders, ask questions, listen, and offer options and advice.
• Inspire riders to purchase and create a positive brand impression.
• Provide inclusive, ride-focused experiences for staff and riders alike.
• Maintain visual merchandising standards and keep product areas clean and organized.
• Support store opening/closing routines and light janitorial duties.

Skills

Customer service

Retail supervision

Communication

Weekend availability

Job description

Supervisor - Specialized Lincoln Park - Chicago, IL

ABOUT SPECIALIZED Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we’re here to do the best work of our lives to push the greatest human powered machine into the future each and every day. We’re a team of barrier-breakers, disrupters, and problem solvers. We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. In Company Owned Rreated, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out – we’re here to help you build your career at Specialized.

JOB SUMMARY

The Supervisor balances a passion for people and excellence in retail while encouraging and supporting their team on the floor. The Supervisor is front line and the point person for our store, working directly with riders, both present and remote, as a host, mentor, brand advocate, and customer service ace, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionless to keep them riding longer and better. A Supervisor/Key Holder delivers locally authentic interactions that express inclusive, transformative, and ride-focused experiences. And overall, delivers exceptional rider service; enhances rider satisfaction; aids in meeting sales and profitability goals, and supports their teams’ efforts.

HOW YOU’LL MAKE A DIFFERENCE

• Deliver world class rider-service that ensures ongoing sales and high levels of rider satisfaction
• Meeting and making a connection with riders, asking questions, and listening to riders' needs, then giving options and advice on meeting those needs
• Inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression of the specialist, Specialized, and the purchase process
• Delivering transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way
• Assist in ensuring that visual merchandising standards are met and maintained, restocking as needed, ensuring product presentation areas remain clean and organized
• General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty
• Use company literature/resources and available training to stay current on product features
• Regular, dependable attendance and punctuality
• Conduct opening and closing responsibilities when store when manager is absent

WHAT YOU NEED TO WIN

• Passion for cycling and the Specialized brand
• Bike shop experience preferred
• A current or former retail employee with 1+ years of experience preferred
• Excellent communication with the ability to effectively interact with riders and team members
• Must be able to work as business dictates which includes weekends
• Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching
• Able to lift at least 50 lbs. or more and use proper lifting skills

BENEFITS

• Competitive health care (Medical PPO or HDHP)*
• Dental*
• Vision*
• Health Savings Account (HSA) Short and Long Term Disability Company sponsored life insurance Optional Term Life Insurance Optional Critical Illness insurance Optional Critical Accident insurance Competitive vacation package* 401(k) with match 8 Weeks paid parental leave Paid company holidays Employee discounts on all product Deep partner retail discounts Fitness & Events Reimbursement Uniform Allowance Employee Assistance Program
• Commuter Benefits *if applicable in state
• For eligible employees

We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere.

We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive.

We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice.

Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward.

1974 We are riders—that fact has guided our every decision since 1974. When quality tires weren't around, we strove to make the best. When people wanted to ride cruisers in the dirt, we made the first production mountain bike. When roadies wanted to go faster, we doubled-down on carbon and built our own wind tunnel. And when we saw kids struggling to focus in school, we began supporting Outride to help promote better health through cycling. Specialized. Made for riders, by riders.