Supervisor, Spaceport Hospitality

印慣敘; Town of Texas (WI); On-site; USD 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Supervisor for Spaceport Hospitality to enhance customer service and food operations. This role involves managing a dynamic team, ensuring high standards of hospitality, and implementing effective service strategies. You will engage with customers and oversee training programs while maintaining quality and safety in food service. Join this exciting opportunity to contribute to a mission-focused environment, where your leadership will directly impact employee morale and productivity. If you thrive in fast-paced settings and are passionate about service excellence, this role is perfect for you.

Qualifications

• 5+ years of leadership experience in food service.
• High school diploma required.

Responsibilities

• Set standards for hospitality operations.
• Train staff on customer service and food safety.
• Coordinate catering and event requests.

Skills

Leadership in food service

Customer service

Time management

Food safety practices

Communication skills

Problem-solving

Adaptability

Education

High school diploma or equivalency

Tools

Microsoft Office

Job description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SUPERVISOR, SPACEPORT HOSPITALITY

The Starbase Hospitality team serves all employees, customers, government partners, potential clients and/or visitors with everything from snacks to daily meals to full service events. The role of Supervisor, Spaceport Hospitality will be to support the direction and management of the organization’s food/beverage operations and customer service activities. You will help develop and implement effective customer service strategies and training programs. The duties of Supervisor, Spaceport Hospitality will include but are not limited to; coordinating service operations, monitoring and motivating staff, ensuring excellent customer service, engaging with customers, hiring and developing talent, ensuring team is current with all mandatory company trainings, scheduling and payroll, interviewing, hiring and onboarding of new staff, setting and upholding customer service principles. Supervisor, Spaceport Hospitality will support the mission by providing a foundation of understanding for excellent customer service and quality food/beverage options that boost morale and productivity within SpaceX.

RESPONSIBILITIES:

• Set and enforces standards for hospitality operations
• Organize, coordinate and assist with catering/event requests
• Manage and monitor product quality, consistency and service, and address issues accordingly
• Maintain clean and safe work stations throughout operation
• Oversee menu accuracy in multiple service formats and locations
• Train staff on customer service, allergen and nutritional awareness
• Enforce proper food safety practices with staff
• Coordinate and enhance time management for team

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate
• 5+ years of leadership experience within the food service industry

PREFERRED SKILLS AND EXPERIENCE:

• 2+ years of restaurant general manager experience
• Experience opening new operations and/or creating operational procedures from the ground up
• Experience in bartending
• Experience in fine dining, casual and quick service restaurants
• Advanced knowledge of customer service and safe kitchen operations
• Advanced knowledge of beverage services including beer, wine, spirits
• Experienced with Microsoft office and outlook
• Excellent communication skills both written and verbal
• Advanced knowledge of food profession principles and practices
• Customer service or guest interaction experience
• Excellent knowledge of food service systems, ordering and inventory
• Experience in corporate environment
• Proficient knowledge of human resources management
• Ability to organize work for large groups in various service formats
• Ability to work gracefully under pressure
• Adaptability, problem-solving skills, and extreme attention to detail
• Team player with the ability to collaborate effectively
• Strong time management skills
• Experience leading groups in large team settings of 10 or more staff members

ADDITIONAL REQUIREMENTS:

• Ability to carry large heavy items unassisted (up to 25lbs)
• Able to perform frequent bending, stooping, and lifting of objects
• Ability to stand for long periods of time – up to 10 hours a day
• Must be able to work all shifts and available for extended hours, weekends and holiday as needed
• Must participate in internal leadership and development training
• Valid Texas Food Handler and TABC Certification or willingness to obtain them before employment
• Must have or be able to obtain manager level food safety certification

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [e-mail].