Supervisor, Social & Community Service

Inland Empire Health Plans; Rancho Cucamonga (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

On-site fitness center

Medical Insurance

Career advancement opportunities

Wellness programs

Flexible Spending Account

CalPERS retirement

457(b) option with match

Paid life insurance

Pet care insurance

Job summary

Inland Empire Health Plans is seeking a Supervisor for Social & Community Service Programs in Rancho Cucamonga, CA. The role involves supervising a dedicated team and coordinating health services while enhancing workflow and productivity.

The ideal candidate will possess a Master’s degree in Social Work, an active LCSW license, and significant experience in health programs. This is an exciting opportunity to make a real difference in the community with comprehensive benefits.

Qualifications

• At least three years of experience in supervision/management and health programs.
• Experience working with the State Health Programs and community outreach.
• Knowledge of social determinants of health.

Responsibilities

• Supervise and coordinate Social and Community Services Programs.
• Support new workflow development and performance tracking.
• Attend and facilitate meetings as needed.

Skills

Supervision/Management

Bilingual in IEHP threshold languages

Excellent verbal communication

Empathy and relationship skills

Strong analytical skills

Education

Master’s degree in Social Work

Active LCSW license

Tools

Word

Excel

Outlook

PowerPoint

Job description

What you can expect!

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

Under the general supervision of the Manager, Social & Community Service (SCS), LCSW, the Supervisor, Social & Community Service (SCS) will be responsible for supervising, coordinating, and supporting the implementation of the Social and Community Services Programs and building a high-performing team.

The Supervisor, Social & Community Service (SCS) will manage a team and provide support in breaking down barriers for Members, support the development of new workflows and job aids, facilitate coaching, provide recommendations for improving performance, tracking and reporting on operational processes and productivity, as well as prepare reports and documents for leadership. The Supervisor, Social & Community Service (SCS) will attend and/or facilitate meetings with on a regular basis and must be willing to have a flexible work schedule to include evenings and weekends when needed.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

• Competitive salary
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development
• Wellness programs that promote a healthy work-life balance
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

Education & Experience

• At least three (3) years of experience in one or more of the following:

  • Supervision/Management, Managed Care/IPA/Clinic Setting, Delivering Presentations/Trainings to varied audiences
  • Experience working with the State Health Programs (Medi-Cal/Medi-Care), Case Coordination, Community Health Work/Promotora Programs, Community Outreach, Behavioral Health/Substance Use Disorder Program, Case Management, acute care
  • Experience leading a team and operations with accountability for outcomes
• Master’s degree in Social Work from an accredited institution required
• Possession of an active, unrestricted, and unencumbered Clinical Social Worker (LCSW) license issued by the California Board of Behavioral Sciences required

Key Qualifications

• Knowledge and thorough understanding of:

  • Medicare, MediCal, HEDIS, MCAS, DHCS and NCQA required
  • Surrounding social determinants of health
  • Community resources within the SB/RIV counties
  • Health care services
  • CHW role and necessary skillsets
  • The community the CHW will be working in, especially community resources, and their reputation in the community
  • Understanding of, and a commitment to, high preforming team practices
  • Understanding and sensitivity to multi-cultural communities and awareness of the impact of unmitigated bias and judgment
  • Services for Members experiencing: Homelessness, serious mental illness, substance use disorders, domestic violence, acute medical health needs
  • Whole person health and the effect of social deprivation
• Bilingual in one of IEHP threshold languages is highly desirable: English, Spanish, Chinese & Vietnamese
• Excellent verbal, communication and interpersonal skills – Build relationships with the use of clear and concise communication
• Relationship skills – To be empathetic, use motivational interviewing, provide coaching and social support, and manage any conflicts. Understand the sensitivity to multi-cultural communities and diverse populations
• Computer skills - Typing, data entry, managing email, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint)
• Professional skills - Balancing multiple projects, constant learning, observing ethical and legal rules, identifying situations calling for mandatory reporting, and practicing respect and courtesy. Strong planning, organization, detailed oriented time management skills and critical thinking skills
• Strong analytical skills - Confident making sense of operations through data, you can establish quantitative goals, and articulating a case from first principles. Confident in training teams on how to manage member needs so that they do not fall through the cracks. Comfort with interpreting and acting on data. A learning mindset; comfortable operating in a fast-moving environment. Proven leadership, agility, and collaboration skills
• Skilled in evidenced based communication such as Motivational Interviewing or similar empathy-based communication strategies
• Proven ability to:
  • Organize and prioritize workload, work well under pressure, problem solve, recall information with accuracy, pay close attention to detail and work independently with minimal supervision
  • Sufficiently engage team members in a variety of settings, including on the phone, at Member’s homes, in the Community and other settings
  • Develop relationships with community-based organizations and leaders, including in the faith-based community
  • Develop effective relationships with team members, despite working primarily in the field
  • Drive new initiatives and achieve direct business outcomes