Supervisor #Sneaker10 Ερμού

Cosmos Sport S.A.; Ohio; On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Competitive compensation package

Performance bonus

Health & well-being support

Parental day off

Employee discount across brands

100+ extras and perks

Job summary

Cosmos Sport SA seeks a Talented Supervisor for Sneaker10 Ermu, joining the Junior Management team to uphold service standards and drive store performance. You will supervise staff, maintain shop floor standards, and manage daily processes as directed by Store Management.

You will help with training, customer service initiatives, and KPI monitoring while ensuring a high level of customer satisfaction and team development in a fast-paced retail environment.

Qualifications

• Experience in Retail, ideally in fashion; Retail Supervisor experience advantageous.
• Excellent time management and interpersonal skills.
• Strong verbal and written communication in English; proficient with computers.

Responsibilities

• Provide exceptional customer service and resolve complaints to achieve outcomes.
• Support store staff, monitor service levels, and help drive sales targets.
• Lead visual merchandising and maintain store standards on the shop floor.
• Assist with induction, training of new staff, and development of existing team.

Skills

Time management

Communication

Numerical & KPI analysis

Willingness to learn

Passion for sports & fashion

English language & computer skills

Job description

Cosmos Sport SA, member of JD Sports Fashion Plc, founded in September of 1982. First store opened in Heraklion-Crete and since then the network expanded 110 further physical stores in Greece & Cyprus, 5 retail brands (JD Sports, Cosmos Sport, Sneaker10, Slamdunk, Rundome) 8 on-line shops and thousands of happy customers in Greece and Cyprus. Cosmos Sport is a constantly growing omnichannel company with a strong passion for sportswear, street style and limited items. Our team consists of 1900+ highly skilled, self-motivated young people, who love sports and have a passion for innovation! We are proud that Cosmossport.gr is now the No1 on-line store in the industry also selling abroad, having been awarded for 7 consecutive years as the best online sports shop in the country in e-volution Awards. We are excited being a preferred partner for global brands like Nike, Adidas, Reebok in the SEE.

We are looking for a talented and passionate Supervisor for Sneaker10 Ερμού!

Being part of the store’s Junior Management team you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.

Responsibilities:

Customer Service

• Provide customers with excellent levels of Customer service.
• Deal with customer complaints and enquires, providing the best possible outcome.
• Ensure the personal appearance of sales staff is in line with company guidelines.
• Have an understanding of the Customer Service measuring programme.

Sales

• Ensure that targets are achieved and, where possible, exceeded.
• Monitor staff service levels in order to maximise store sales.
• Utilise in-store devices, making sure that the customer is offered the whole product range.
• Use reports to assist you in product placement of key selling lines.

Visual Merchandising

• Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
• Provide assistance with the maintenance of standards on the sales floor.
• Keep stock clean and presentable at all times.

Training & Development

• Encourage personal progression throughout your store
• Provide assistance with the induction and training of new starters.
• Assist with the development of existing staff, ensuring that personnel completes the relevant E-Assessments.

• Experience in equivalent position in Retail area (ideally in fashion, Retail Supervisor experience would be advantageous).

• Excellent Time Management skills
• Strong verbal and written communication skills and interpersonal skills
• Excellent use of English language and computer skills
• Numerical and analytical knowledge to monitor KPIsPassion for sports and fashion
• Willingness to learn and tackle new challenges

• Competitive compensation package & performance bonus
• Career development opportunities & education programs
• Enhanced academic advancement opportunities through our established university partnerships(with discounts of up to 75% at the European University of Cyprus, up to €3,000 at UCLan, and up to 60% at Mediterranean College)
• Integrated health & well‑being support for all employees, including free diagnostic tests at Euromedicadiagnostic centres and seamless access to a mental health platform
• One day off, part of our "parents’ day off" program— offered specifically for the first day of school
• Generous employee discount in all our brands (Cosmos Sport, Sneaker10, Slamdunk, Rundome, JD Sports stores)
• Extras, discounts and perks - Being a valued member of Cosmos Sport team means a lot to us! We offer a variety of 100+ cool extras! link here