Supervisor, Slot Operations

Seminole Gaming; Atlantic City (NJ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits package

Career development opportunities

Job summary

Seminole Gaming is seeking a Slot Operations Supervisor in Atlantic City, NJ. You will assist management in all phases of slot operations, supervise attendants, and promote exceptional customer service while maintaining security and regulatory compliance.

Responsibilities include training, scheduling, handling disputes, and coordinating with other departments to ensure smooth jackpot payouts and accurate cash handling. A KEY license is required or must be obtained.

Qualifications

• High School diploma or equivalent preferred.
• Minimum one year of Slot Attendant or Slot Technician experience preferred; casino experience in a supervisory role is a plus.
• Must have a KEY license or be able to obtain one.

Responsibilities

• Monitor jackpot and machine malfunctions transactions for accuracy and speed.
• Supervise slot attendants on the assigned shift and section.
• Assist in training, counseling, scheduling and evaluating slot attendants.
• Handle employee and customer disputes and ensure positive service.
• Coordinate with cashiers, security and other staff for jackpot payouts and exchanges.
• Monitor IRS currency transaction reporting requirements.
• Safeguard casino assets and ensure security and integrity.
• Ensure compliance with gaming regulations and report developments to management.
• Maintain a safe, clean work environment and participate in special events.

Skills

Supervision

Training

Scheduling

Customer service

Security awareness

Compliance

Education

High School diploma or Equivalent

Tools

KEY license

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Under the direction of the Slot Shift Manager & Director, the incumbent assists Slot management in all phases of Slot Operations.

• Monitor daily jackpot and machine malfunctions transactions for accuracy and response time.
• Responsible for supervising Slot attendants on assigned shift within assigned section.
• Assists in training, counseling, scheduling and evaluating Slot attendants.
• Handle employee and customer complaints and disputes.
• Promotes positive customer service, safety, security and creates a friendly atmosphere.
• Ensures that Slot attendants work with cashiering personnel, security officers or other Hard Rock Hotel & Casino staff in regards to jackpot payouts, and exchange slips.
• Monitor IRS currency transaction reporting requirements.
• Safeguard against theft and ensures the security and integrity of all casino property.
• Report developments that may affect the casino operation to the Slot Shift Manager or Assistant.
• Accountable for all issues and non-issued slot keys and equipment.
• Ensures compliance with all gaming regulations.
• Coordinates and participates in Slot special event functions.
• Promotes positive public/employee relations at all times.
• Maintains a clean, safe hazard-free work environment within area of responsibility.
• Performs all other related and compatible duties as assigned.

QUALIFICATIONS

• High School diploma or Equivalent preferred.
• Minimum one (1) year of Slot Attendant or Slot Technician experience preferred, or one (1) year of casino experience with previous experience as a Slot Floor Supervisor in a high volume casino environment
• Must have a KEY license or be able to obtain one