Supervisor/Shift Lead - PF Changs SLC Airport

OHM Concession Group, LLC; Salt Lake City (UT); On-site; USD 1,000 - 3,000; Full time

Job summary

Join OHM Concession Group, LLC as a Supervisor/Shift Lead at PF Changs in SLC Airport. You will ensure high service levels, train staff, and manage operations during shifts. This full-time role offers competitive wages and benefits including medical, dental, and vision coverage, along with opportunities for advancement.

Benefits

Medical, dental and vision benefits

Employee meal discounts

Bonus program

Time and half pay on major holidays

Room for advancement

Qualifications

• Minimum one year of hospitality experience, preferably supervisory.
• Ability to communicate effectively in English.
• Must possess a valid driver's license.

Responsibilities

• Assist in maintaining store service standards and staff training.
• Ensure adherence to cash handling and operational procedures.
• Promote customer service excellence among team members.

Skills

Communication

Team Motivation

Customer Service

Education

High school diploma or GED

Tools

MS Word

Excel

Job description

Supervisor/Shift Lead - PF Changs SLC Airport

Join to apply for the Supervisor/Shift Lead - PF Changs SLC Airport role at OHM Concession Group, LLC

Supervisor/Shift Lead - PF Changs SLC Airport

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The shift supervisor is responsible for assisting the store manager in maintaining a positive environment, which provides fast, efficient, and friendly service ensuring a TOTAL QUALITY EXPERIENCE for both the customers and team members. Shift supervisors assist in training, customer service, product knowledge and education, while encouraging safe work practices, and a demonstrated commitment to our principles. This position acts a manager on duty in the absence of the store and/or assistant manager.

Flexible shifts and schedules available.

Duties & Responsibilities:

• Maintains a clean, organized and stocked environment and when necessary, assists in the distribution of product shipments.
• Performs all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Corporate Office as necessary.
• Establishes effective and positive communication amongst all team members.
• Assists store manager in maintaining proper coverage and team member schedules ensuring that the store maintains customer service standards and team members adhere to meal and break policy.
• Ensures all cash handling procedures are upheld. Is accountable for store funds while running a shift.
• Assists store manager and assistant manager in planning and executing all sales promotions effectively and efficiently.
• Will provide guidance and actively set an example for team members, ensuring that all Standard Operating Procedures are maintained and followed.
• Follows and directs team members to follow store policies, procedures and adhere to merchandising and cleanliness standards.
• Promotes and practices safe work habits, reporting potential safety hazards, operational inconsistencies, and team member incidents to the store manager. Reports/documents team member accidents, conducts initial investigation and determinations of root cause in the interest of maintaining a safe work environment.
• Is the Role Model for outstanding service and “owner” of the service initiative at his/her store during his/her shift.
• Pro-active in solving customer problems and satisfying customers in various situations.
• Ensures that all Team Members follow the Standard Operating Procedures lead by greeting and responding to all customers with fast, efficient, friendly and personalized service. Strives to develop a rapport with customers by learning their names, favorite drinks, and food items.
• Responds proactively to prevent customer service situations. Investigates and resolves customer incidents, documenting if necessary.
• Consistently monitors, coaches, and encourages team members to meet the Company’s service standards.
• Follows all Company recipes and procedures, maintaining the highest quality and consistent product standards.
• Ensures that all team members are educated on our products and services.
• Tastes products on a per shift basis for quality assurance.
• Provides coaching and training on performance expectations.
  
  
  

Requirements & Qualifications:

• High school diploma or GED
• Minimum one year of hospitality or six months experience. Previous supervisory experience preferred.
• Ability to pass pre-employment (post offer) background check.
• Have the ability to communicate effectively in English
• Must be able to work overtime when business needs require, including weekends, evenings and special events as needed.
• Possess any applicable licenses such as food handlers where applicable by state and local laws
• Legally authorized to work in the U.S.
• Knowledge of computers (MS Word, Excel).
• Must possess a valid driver's license.
• Pleasant, polite manner and a neat and clean appearance.
• Ability to motivate employees to work as a team to ensure that food and service meet appropriate standards.
• Be able to work in a standing position for long periods of time
• Able to bend and kneel through shift; able to lift up to 25 pounds or more
  
  
  

Perks:

• Full-time employees can take advantage of medical, dental and vision benefits.
• Bonus program that everyone including crew participate in.
• Discount employee meal
• Time and half pay on six major holidays
• Competitive wages
• Room for advancement
  
  
  

OHM is committed to positively impacting the lives of our Associates, Families and Business Partners.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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