Supervisor, Service Operations

Socket.dev; Ventura (CA); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) and equity

Job summary

Curri is seeking a Supervisor of Service Operations to lead a frontline service team, ensuring coverage and escalations are handled with high-quality customer outcomes. The role focuses on coaching, SOP development, and real-time operational leadership as the service organization scales.

You will coach team members, manage day-to-day queues, and own escalation processes while partnering with cross-functional peers to improve performance and adherence to SLAs.

Qualifications

• Proven frontline people leadership experience.
• Experience running real-time operations (live queues, dispatch, or high-volume service).
• Strong judgment and decision-making under pressure in fast-paced settings.
• Clear, direct communication to lead teams cross-functionally.
• Strong process discipline to follow and reinforce SOPs.

Responsibilities

• Lead, coach, and develop frontline service team with 1:1s focused on performance and career growth.
• Own day-to-day service operations, including live queue execution and shift coverage.
• Serve as escalation lead for complex deliveries and customer issues, delivering top-tier service.
• Develop, document, and maintain Standard Operating Procedures (SOPs) for training and alignment.
• Identify gaps and risks; partner cross-functionally to implement scalable solutions.
• Provide real-time guidance during high-volume or high-severity service scenarios.

Skills

Frontline leadership

Real-time operations

Decision-making under pressure

Clear communication

SOP adherence

Job description

Supervisor, Service Operations

The Service Operations Supervisor is responsible for leading frontline service execution at Curri. This role focuses on coaching and developing Service Representatives and Specialists, ensuring real-time queue coverage, and resolving escalations to deliver consistently reliable, high-quality customer outcomes. This role exists to strengthen day-to-day operational leadership and support as the service organization continues to scale, ensuring teams are supported in real time and consistently held to high performance standards.

What you will do:

• Lead, coach, and develop a frontline service team through weekly or bi-weekly 1:1s, with a strong focus on individual performance, accountability, and career development.

• Own day-to-day service operations, including live queue execution, shift coverage, and adherence to service level commitments.

• Serve as the primary escalation lead for complex deliveries and customer issues, exercising strong judgment under pressure and delivering top-tier customer service.

• Develop, document, and maintain Standard Operating Procedures (SOPs), ensuring consistent training, engagement, and alignment to current processes.

• Identify operational gaps, risks, and inefficiencies, partnering cross-functional to implement scalable, long-term solutions.

• Provide real-time guidance and decision-making support during high-volume or high-severity service scenarios.

What you need to have:

• Proven frontline people leadership experience, with a strong coaching, accountability, and performance management approach.

• Experience running real-time operations such as live queues, dispatch, logistics, or high-volume service environments.

• Strong judgment and decision‑making skills in fast‑paced, high‑pressure situations.

• Clear, direct communication skills with the ability to lead teams and coordinate cross‑functional without noise.

• Strong process discipline with the ability to follow, improve, and consistently reinforce SOPs.

Bonus Points:

• Experience supervising service teams in logistics, dispatch, or last‑mile delivery environments.

• Demonstrated success improving team performance through coaching rather than individual heroics.

• Comfort operating in fast‑changing environments with limited structure.

• Strong operational instincts paired with a customer‑first mindset.

What's in it for you:

• Lead and develop a high‑impact operations team with visible, day‑to‑day impact on the business.

• Build meaningful leadership experience while solving real operational challenges.

• Work closely with cross‑functional partners in a fast‑growing startup environment.

• Competitive compensation and benefits including health, dental, vision, 401(k), and equity.

Who are we?

We are Curri, and our mission is to be the way the world delivers construction and industrial supplies. Curri provides on‑demand, last‑mile logistics for construction and adjacent industries with our nationwide fleet of cars, trucks, and flatbeds.Founded in 2018 and part of the YC S19 Batch, we’re solving the massive inefficiencies that exist in the construction industry. Our headquarters are in Ventura, CA. Learn more at curri.com.

Curri is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment. We don't discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.