Supervisor Service Coordinator| Licensed Mental Health Professional | Lehigh/Capital Region

AmeriHealth Caritas; Harrisburg (Dauphin County); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Service Coordination Supervisor to lead the LTSS Service Coordination team. In this vital role, you will oversee operational functions, ensuring high-quality care delivery for participants. Your expertise in healthcare and social services will be instrumental in developing person-centered service plans and coordinating benefits. Join a mission-driven organization that values diversity, equity, and inclusion, and offers a comprehensive benefits package, including flexible work options and health insurance from Day 1. This is your chance to make a meaningful impact in the lives of those in need while advancing your career in a supportive environment.

Benefits

Flexible work solutions

Remote options

Competitive pay

Paid time off

Health insurance coverage on Day 1

401(k)

Tuition reimbursement

Qualifications

• Bachelor's degree and Pennsylvania licensed RN, LSW, or LPC required.
• 1-3 years of leadership experience in healthcare or social services.

Responsibilities

• Oversee LTSS Service Coordination team operations and service plans.
• Ensure quality metrics are met and support care coordination.

Skills

Leadership

Advocacy

Healthcare Knowledge

Communication

Social Services Experience

Education

Bachelor's degree

Licensed RN, LSW, or LPC

Job description

Candidates must live in the Lehigh/Capital PA Region.

Your career starts now. We are looking for the next generation of healthcare leaders.

At AmeriHealth Caritas, we are passionate about helping people get care, stay well, and build healthy communities. As one of the nation's leaders in healthcare solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services, and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together, we can build healthier communities. We want to connect with you if you're going to make a difference.

Headquartered in Newtown Square, AmeriHealth Caritas is a mission-driven organization with over 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.

Responsibilities:

The Service Coordination Supervisor is responsible for overseeing the operational functions of the LTSS Service Coordination team using the AmeriHealth Caritas Pennsylvania Community Health Choices model of care.

• Oversees the day to day operations of the LTSS department, including the development of Person-Centered Service Plans, authorization and approval of services and the coordination of benefits for all LTSS Participants.
• Serves as a subject matter expert for LTSS training for internal care teams and external audiences.
• Supports coordination of LTSS with other clinical and social services across the continuum of care, striving to enhance the quality of Participant care and services.
• Maintains operational processes, policies, and procedures to support LTSS care delivery.
• Ensures quality and performance metrics are consistently met regarding LTSS, as specified in the agreement.

Education/Experience:

• Bachelor's degree required.
• Pennsylvania licensed RN, LSW, or LPC required.
• 1 to 3 years of leadership and/or supervisory experience.
• 3 years working in social service or healthcare-related field.
• Experience working with people with disabilities or seniors in need of LTSS.
• Knowledge of the home and community-based service system and how to access and arrange for services.
• Experience conducting LTSS needs assessments and monitoring LTSS delivery.
• Ability to provide informed advocacy.
• Ability to interact with health care professionals professionally.

Diversity, Equity, and Inclusion

At AmeriHealth Caritas, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We implement these principles daily by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.

We keep our associates happy so they can focus on keeping our members healthy.

Our Comprehensive Benefits Package

Flexible work solutions include remote options, hybrid work schedules, competitive pay, paid time off, holidays and volunteer events, health insurance coverage for you and your dependents on Day 1, 401(k) tuition reimbursement, and more.