Supervisor Service 2 NEX

NexTier Completion Solutions Inc.; Odessa (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

NexTier Completion Solutions Inc. is seeking a Field Service Supervisor to oversee day-to-day field crew activities and ensure customer requirements are met to job specifications.

You will coordinate site locations, mark work areas, and verify room for equipment while guiding scheduling and procedures to meet deadlines. The role requires strong English communication, leadership, and planning skills, with travel to various sites and possible extended stays.

Qualifications

• High school diploma or GED required.
• 8+ years in electronic/mechanical field or similar.
• 5+ years stimulation experience as a supervisor.
• Valid state-issued driver's license and eligibility to drive company vehicle.

Responsibilities

• Supervise day-to-day field service crew activities per job specs.
• Coordinate site location, equipment room, and work tanks.
• Schedule crew/equipment and adjust procedures to meet timelines.
• Maintain equipment/inventory and liaise with vendors.
• Ensure safety requirements align with company policies.
• Develop procedures to improve performance, quality and efficiency.
• Resolve customer concerns and support satisfaction targets.
• Uphold company values and ethical standards in interactions.
• Promote diversity and handle conflicts to build a cohesive team.
• Perform other duties as assigned.

Skills

Leadership

Communication

Planning/Scheduling

Problem Solving

Team Mentoring

Field Logistics

Travel Readiness

Safety Awareness

Education

High School diploma or GED

Tools

Driver's License

Job description

Detailed Description:

• Supervise the day-to-day work activities of the field service crew performing routine services and ensure all customer requests and requirements are being met according to job specifications
• Provide coordination in locating the job site, marking the locations of work tanks, and verify adequate room for equipment needed to do the proposed job design
• Assist in coordinating and scheduling field service crew and equipment for completion of job assignments, establish or adjust work procedures to meet schedules, and resolve work problems
• Maintain and monitor proper equipment and inventory to ensure they are available when needed
• Maintain regular contact and communication with all vendors to ensure services and 3rd party equipment is available for the job
• Oversee the well servicing requirements to ensure work is performed in a safe environment and that all safety requirements follow Company policies and procedures
• Assist in the development and implementation of appropriate procedures and methods for enforcing or interpreting established guidelines and practices, provide management with current job statuses, and to improve performance, quality and efficiency of operations
• Address customer concerns or problems and recommend measures in resolving them to ensure customer satisfaction
• Represent the Company and our values with integrity while maintaining the highest ethical and legal standards with all customer interactions
• Demonstrate financial responsibility in conjunction with the Company's travel and entertainment policy
• Promote a diverse and inclusive work environment where employees of all backgrounds feel included and their contributions are valued
• Make employment decisions in a manner consistent with all Company policies, including the Company's Equal Employment Opportunity and Anti-Harassment Policy
• Promptly address and resolve concerns and disputes among team members, with the goal of building a stronger, more cohesive work group
• Perform other related duties as assigned

Job Requirements:

• Build engaging relationships at all levels in the organization as well as with customers and effectively influence decisions
• Exhibit strong problem solving skills, with the ability to handle difficult situations
• Ability to lead by example and be a good mentor to junior employees
• Strong planning and scheduling skills for field logistics
• Demonstrate the ability to work well with others, and work independently when required
• Demonstrate clear communication skills including ability to read, write and speak English, and to promptly follow verbal and written directions in English along with the ability to establish and maintain effective rapport with all employees at different levels both in the office and in the field
• Perform simple mathematical calculations (addition, subtraction, division and multiplication) using whole numbers, fractions, and decimals, to make job related calculations; basic computer skills are necessary
• Willing and able to operate and maintain assigned equipment in a safe manner while working in all weather conditions during a possible 12+ hour work shift that can include days or nights, as well as weekends and holidays
• Ability to travel as needed to other offices and drilling rig work sites, occasionally requiring extended travel to remote locations and/or overnight stay(s) outside normal office area
• Must be able to work closely with others and under time-sensitive deadlines including potential emergency response situations
• This position requires bending, stooping, kneeling, twisting, and crawling, walking on uneven surfaces, and climbing equipment ladders or stairs throughout the work shift

Demonstrated ability in the following leadership competencies:

• Build and maintain effective business relationships
• Develop self and others
• Builds effective teams
• Courageous leadership
• Manage vision and purpose
• Strong business acumen
• Drive for results
• Customer focus
• Decision quality

Minimum Qualifications:

• High School diploma or GED equivalent
• 8+ years' experience in the electronic/mechanical field or similar function
• 5+ years stimulation experience as a supervisor
• Must have and maintain valid state-issued driver's license, be eligible to drive a Company vehicle and meet the requirements of the Company's vehicle program, policy and/or guidelines

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