Supervisor, Security

Hard Rock Hotel & Casino Bristol; Bristol (VA); On-site; USD 46,000 - 59,000; Full time

Job summary

Hard Rock Hotel & Casino Bristol seeks a Security Supervisor to manage casino security, safeguard guests and assets, and investigate incidents while delivering excellent guest service.

The role requires at least 1 year of guest service and 2 years in security operations with supervisory responsibilities. Candidates must meet regulatory licensing and CPR requirements, and be able to work holidays and weekends.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year guest service experience; 2 years security operations preferred.
• Must obtain and maintain licenses/certifications per regulations.

Responsibilities

• Assist the shift manager with the overall security of the casino.
• Guard transfer of money, chips, and jackpots.
• Train, evaluate, and recommend disciplinary action for officers.
• Patrol premises to deter misconduct and take action as needed.
• Write investigative and incident reports.
• Enforce Virginia Lottery regulations and policies.
• Assume security operations during the absence of the Shift Manager.
• Work holidays and weekends with flexible shifts.

Skills

Guest service

Supervisory experience

Communication skills

CPR training

Education

High School Diploma or equivalent

Two years security operations experience

Tools

Radio equipment

Computer literacy

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Position Summary

The incumbent is responsible for managing security activities to ensure the safety and security of gaming and entertainment guests and team members, as well as the safeguarding of all property; ensures that all potential security violations are investigated, and corrective actions are taken while providing exceptional customer service.

Essential Functions

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Assists the shift manager with the overall security of the casino and the coordinating of security efforts to safeguard company assets, employees, and patrons of Casino in accordance to the Internal Control Submissions and the rules of Virginia Lottery during assigned shift.


• Responsible for assigned security posts. Guards transfer of money, chips, and jackpots. Performs hopper fills, table fills and table credits.


• Train, evaluate, and recommend disciplinary action for officers.


• Patrol premises to discourage inappropriate behavior and take action when necessary.


• Writes investigative and incident reports.


• Responsible for addressing any individual not wearing a Commission Badge found in non-public areas or any person found in areas 'not authorized to be in.


• The Supervisor will assume overall responsibility of security operations during the absence of the Security Shift Manager.


• Perform other duties as assigned and adheres to all Virginia Lottery Regulations.

Non-essential Job Functions

• Attend seminars when needed.

Education And /Or Experience Requirements

(Related education and experience may be interchangeable on a year for year basis)

High School Diploma or equivalent is required and a minimum of one (1) year of guest service experience, or the equivalent combination of education and experience. Two years’ progressive experience in security operations and supervisory experience preferred.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.)

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.


• Must successfully pass background check.


• Must successfully pass drug screening.


• Prior experience in the Gaming industry strongly preferred.


• Must be at least twenty-one (21) years of age.


• Must be able to obtain CPR/AED certificate and pass Blood Borne Pathogen training.


• Must be able to work holidays and weekends, as well as flexible shifts.


• Prior experience opening new properties/outlets strongly preferred.

Knowledge Of

• Knowledge of computer applications to compose clear, concise, and accurate reports.


• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.


• Basic knowledge of county and state ordinances.


• Electronic, video, and alarm functions.


• CPR training.


• Investigative procedures.


• Extreme confidentiality.

Ability To

• Available to work different types of events with varying time schedules, on varying days as needed.


• Read and comprehend all necessary documentation, training materials and policy information.


• Assist sick or injured guests and or team members.


• Communicate courteously, effectively, and professionally with guests and all levels of team members.


• Use tools and equipment such as, radios, computers, and other tools specific to the position.


• Stand for extended periods of time.


• Communicate clearly, in English, with guests in a professional manner.


• Work within Hard Rock Casino established policies/guidelines.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head.

Pay Range

$45,600 - $59,300/Salary