Supervisor-Scheduling Services - Home Health - Days (full time)

WellSpan Health; York (York County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive health benefits

Retirement savings plan

Paid time off (PTO)

Education assistance

DailyPay

Expanded Paid Parental Leave

Job summary

WellSpan Health is seeking a Scheduling Department Supervisor to oversee daily scheduling for the WellSpan VNA Home Care team, ensuring prompt responses and excellent customer service for patients and staff across WellSpan entities.

The role requires at least a high school diploma, with preferred associates or bachelor’s degree and 1 year of home health experience. On-site schedule from 8:00am to 4:30pm, full-time benefits included.

Qualifications

• High School Diploma or GED required
• Associates Degree preferred
• Bachelor's Degree preferred
• 1 year experience in a home health environment
• Licenses: LPN, PT Assistant, or OT Assistant upon hire preferred

Responsibilities

• Management of daily scheduling needs to support Administrative Secretary team
• Ensures excellent customer service to internal and external customers
• Provides assistance in establishment of department procedures and policies
• Manages staff scheduling functions to ensure timely responses to communications from patients and employees
• Ensures referrals and evaluations are scheduled timely within WellSpan VNA Home Care services
• Precepts new staff and develops ongoing training plans
• Contributes to performance appraisals and participates in 360 reviews when requested
• Participates in continuous improvement and problem-solving to improve services

Job description

General Summary

Supervises employees of the Scheduling Department while maintaining and establishing positive relations with customers, referral sources, and other departments across WellSpan and WellSpan VNA.

Job Description

Full-time (80 hours biweekly)

8:00am-4:30pm

General Summary

Supervises employees of the Scheduling Department while maintaining and establishing positive relations with customers, referral sources, and other departments across WellSpan and WellSpan VNA.

Responsibilities

Duties and Responsibilities

Essential Functions

• Management of daily scheduling needs to support Administrative Secretary team.
• Ensures excellent customer service to internal and external customers.
• Provides assistance in establishment of department procedures and policies. Adheres to the policies and procedures of the organization
• Manages staff scheduling functions to ensure scheduling team responds promptly to all communications from patients and employees.
• Ensures that all referrals and evaluations are scheduled in a timely manner within the services provided by WellSpan VNA Home Care.
• Encourages scheduling team to establish positive working relationships with all.
• Ensures compliance with all State, Federal and Joint Commission regulatory requirements.
• Reports on scheduling statistics by reviewing appropriate scheduling reports.
• Precepts new staff and develops ongoing training plans.
• Contributes to performance appraisals for direct reports and participates in 360 reviews for other teammates as requested.
• Participates in continuous improvement in real-time problem-solving activities to promote continuous improvement processes and services.

Common Expectations

• Maintains confidentiality of patient and organizational information.
• Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and “error proof” systems that will lead to increased safety; and participating in safety education programs and root cause analysis as required.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovations.

Qualifications

QUALIFICATIONS

Minimum Education

• High School Diploma or GED Required
• Associates Degree Preferred
• Bachelors Degree Preferred

Work Experience

• 1 year Experience in a home health environment. Required

Licenses

• Licensed Practical Nurse Upon Hire Preferred or
• Licensed Physical Therapist Assistant Upon Hire Preferred or
• Licensed Occupational Therapist Assistant Upon Hire Preferred

Knowledge, Skills, And Abilities

• Demonstrated knowledge in clinical operations.
• Ability to exercise leadership as well as to work in a collaborative team relationship with professionals.
• Ability to accept and utilize administrative direction and consultation.
• Ability to communicate effectively both oral and written.
• Possesses good conceptual skills.
• Ability to use the problem-solving approach in assessing, analyzing, and planning.
• Ability and desire to develop professionally and to mentor others.
• Ability to use lean process improvement to implement and evaluate system changes.
• Strong computer knowledge base with emphasis in Microsoft Office.

Benefits Offered

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay
• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)

About Us

WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

About The Team

WellSpan VNA Home Health Services

For more than 100 years, WellSpan VNA Home Care has understood that the best place to treat the body is where the heart is – at home. Our specialized staff of nurses, aides, therapists and caregivers work with physicians to provide the services necessary to treat patients in the comfort of their own home.

WellSpan VNA Home Care provides easy access to excellent care. We serve Central and South Central PA including: Adams, Berks, Chester, Lancaster, Lebanon, York and Franklin counties.