Supervisor - Samples

SG360°; Wheeling Township (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k with employer match

Job summary

sg360° is seeking a Supervisor to direct and oversee the Samples Department, ensuring quality and timely delivery of samples. The role involves supervising staff, interpreting specifications, coordinating with other departments, and maintaining department organization.

The position requires 3–5 years in a production environment and proven supervisory experience, with bilingual English/Spanish helpful. A strong focus on safety, quality, and process improvement is essential.

Qualifications

• 3–5 years of experience in a printing, mailing, finishing, manufacturing, or production environment.
• Previous supervisory, lead, or team-lead experience required or strongly preferred.
• Working knowledge of printing and mailing processes.
• Experience interpreting job tickets, specifications, work instructions, and approved samples.
• Experience inspecting finished products and identifying quality issues or discrepancies.

Responsibilities

• Supervise, train and evaluate the quality output of department workforce.
• Supervises the production of work, produced on time and within quality standards.
• Assure quality and output goals of the department are met.
• Interprets verbal and written specifications and job instructions to workers by demonstration.
• Analyzes and resolves work problems or assists workers in solving work problems.
• Inform manager of job status and work in progress.
• Coordinate with other departments to ensure quality and timely delivery of samples.
• Leads and monitors sample department on their performance.
• Monitor and inspect pieces from finishing lines for proper construction, specifications, etc.
• Schedule sample employees for daily work and weekend work.
• Reply to emails and send emails and scans to Project Managers
• Enforce company policies
• Promote and practice safety rules
• Maintain a clean and organized department
• Other duties as may be assigned.

Skills

Leadership

Quality control

Read/interpret specs

Team management

Communication

Education

High school diploma or equivalent

Tools

Basic computer skills

Email proficiency

Job description

Description

About sg360°

sg360° partners with Fortune 1000 brands to pursue unmatched direct marketing performance. We leave no stone unturned in our efforts to drive smarter targeting, stronger messaging and improved ROI. Everything we do – audience analytics, strategic planning, creative development, production and distribution – we do in the pursuit of performance.

When you join us, you gain access to a comprehensive benefits package, including paid time off, holiday pay, health, dental, and vision insurance, life insurance, an education assistance program, short- and long-term disability, wellness resources, identity theft protection, and a 401k with employer match. Be part of a legacy of excellence and growth with sg360°!

Our company is seeking a Supervisor to direct and watch over the work and performance which consists of managing job processing, organization quality, and productivity in the Samples Department. To assure all samples meet or surpass quality expectations prior to being sent to customers.

Responsibilities Include:

• Supervise, train and evaluate the quality output of department workforce
• Supervises the production of work, produced on time and within quality standards
• Assure quality and output goals of the department are met
• Interprets verbal and written specifications and job instructions to workers by demonstration
• Analyzes and resolves work problems or assists workers in solving work problems
• Inform manager of job status and work in progress
• Coordinate with other departments to ensure quality and timely delivery of samples
• Leads and monitors sample department on their performance.
• Monitor and inspect pieces from finishing lines for proper construction, specifications, etc.
• Schedule sample employees for daily work and weekend work
• Reply to emails and send emails and scans to Project Managers
• Enforce company policies
• Promote and practice safety rules
• Maintain a clean and organized department
• Other duties as may be assigned.

Requirements

EDUCATION & EXPERIENCE

• High school diploma or equivalent required.
• 3–5 years of experience in a printing, mailing, finishing, manufacturing, or production environment.
• Previous supervisory, lead, or team-lead experience required or strongly preferred.
• Working knowledge of printing and mailing processes.
• Experience interpreting job tickets, specifications, work instructions, and approved samples.
• Experience inspecting finished products and identifying quality issues or discrepancies.
• Supervisory or leadership training preferred.
• Experience with quality control, sample production, or finishing processes preferred.
• Bilingual English/Spanish skills are helpful.

JOB SKILLS

• Strong leadership and team-management skills with the ability to effectively direct, coach, and hold employees accountable.
• Strong attention to detail and commitment to quality.
• Ability to read and follow job tickets, written specifications, work instructions, and approved product samples.
• Ability to inspect finished products, identify defects or discrepancies, and determine appropriate corrective action.
• Ability to prioritize work and manage multiple jobs and deadlines in a fast-paced production environment.
• Strong problem-solving and decision-making skills.
• Effective verbal and written communication skills.
• Ability to collaborate effectively with Project Management, Production, Finishing, and other departments.
• Ability to train employees and communicate expectations clearly.
• Strong organizational and time-management skills.
• Basic computer and email skills.
• Bilingual English/Spanish skills are helpful.

PHYSICAL REQUIREMENTS:

Must be physically capable of working long hours, standing, and/or walking repeatedly throughout the shift.

sg360° does not offer employment-based visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without the need for current or future visa sponsorship. This policy applies to all applicants, including those whose employment authorization may expire in the future and would require sponsorship to remain employed.

sg360° is an Equal Opportunity Employer.

We make employment decisions based on merit, qualifications, and business needs. sg360° does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.

sg360° will provide reasonable accommodations to individuals with disabilities in the hiring process, in accordance with applicable laws. If you require an accommodation to complete your application, please contact the location to which you are applying and ask to speak with the Human Resources representative.