Supervisor, Revenue Cycle - Monroeville, PA (Hybrid)

9025 CVS Shared Services Resources LLC; Monroeville (Allegheny County); On-site; USD 44,000 - 85,000; Full time

Job summary

CVS Health Specialty Pharmacy in Monroeville, PA is seeking a full-time Supervisor, Revenue Cycle to lead credit balance and refund operations. You will manage A/R, review aging, ensure timely refunds, and drive process improvements in a fast-paced team setting.

Applicants should have 1+ year in healthcare insurance billing or collections, a valid High School diploma (Bachelor’s preferred), and the ability to commute within an hour of Monroeville.

Qualifications

• 1+ year in insurance billing/collections or healthcare insurance experience.
• Must live within a 1 hour commute of the Monroeville, PA office.
• Bachelor's degree preferred.

Responsibilities

• Manage A/R reports and aging buckets; analyze trends and implement solutions.
• Ensure timely refunds/offsets; meet compliance guidelines.
• Provide staff supervision, coaching, and performance reviews.
• Deliver excellent customer service.

Skills

Leadership

Communication

Education

High School Diploma or GED

Bachelor's Degree preferred

Tools

MS Office

Excel

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

CVS Health Specialty Pharmacy, a mail service pharmacy in the Monroeville area has an opportunity for a full-time Supervisor, Revenue Cycle. The Credit Balance and Refund Supervisor is responsible for timely credit balance resolution refunds to patients, governmental agencies, and other third party payers.

Responsibilities

• Managing A/R reports and aging buckets, analyzing the A/R to identify problem areas/trends, recommending and implementing solutions; explaining fluctuations in the A/R; maintaining department workflow.
• Meeting compliance guidelines for timely and accurate refunds/offsets.
• Various A/R related reporting requirements, including but not limited to: collector aging’s, metric reporting for team, compliance results.
• Supervising staff to ensure the daily operation needs are met, including productivity compliance, and quality goals.
• Interviewing, hiring, evaluating and reviewing staff performance, coaching and counseling, disciplinary action and daily supervision of the staff to ensure that all department and company policies and procedures are followed.
• Providing excellent customer service.

As part of this team, you will work in a fast paced and team focused environment. We will support you by offering all the tools and resources you need to be successful in a collaborative team environment.

Located in the Monroeville facility, this opportunity also provides free parking.

Required Qualifications

• 1+ year(s) of insurance billing or collections, accounts receivable experience, health plan claims processing or adjudication experience, or other acceptable related experience in healthcare insurance.
• Must live within a 1 hour commute from the Monroeville, PA office.

Preferred Qualifications

• 1+ year(s) of leadership experience.
• 3+ Years of insurance billing or collections, accounts receivable experience, health plan claims adjudication experience, or other acceptable related experience in healthcare insurance.
• Ability to coach, manage, develop, and guide employee performance while establishing meaningful team goals and objectives in order to drive team performance.
• Ability to find creative solutions to issues and foster that type of creativeness in your team.
• Ability to develop a highly productive team through solid communications and feedback.
• Experience in a high volume, fast-paced production environment.
• Exceptional organizational skills and the ability to effectively prioritize work, multi-task, and follow through on assignments.
• Strong presentation skills.
• Excellent oral, written, and interpersonal communication skills.
• Prior experience with AR reporting including trending, aging, forecasting, etc.
• Skilled in use of MS Office Applications, particularly Excel.
• Ability to translate and effectively analyze large data sets.
• Highly motivated self-starter with the ability to work both independently and as a part of a cross-functional team.

Education

• Verifiable High School Diploma or GED required.
• Bachelor’s Degree preferred.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $43,888.00 - $85,068.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

We anticipate the application window for this opening will close on: 10/02/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.